RTbet Casino - El retiro del jugador se ha retrasado.

For almost three weeks, I have been requesting the withdrawal of my money (800€). I contact them and there is always an excuse: there is high demand, there is a computer error, they are working on it,... And they always end by saying that they understand my frustration, they appreciate my patience, and they will try to resolve my issue in a few days. Honestly, I believe it is a robot (AI) responding, and I feel more than scammed. Additionally, I can't understand how they have such a high rating from your side.

Casi tres semanas solicitando la retirada del dinero (800€). Me pongo en contacto con ellos y siempre ponen una excusa: hay mucha demanda, hay un error informático, están trabajando en ello,... Y terminan diciendo que entienden mi frustración, aprecian mi espera y que en unos días intentarán solucionar mi asunto. Sinceramente, creo que es un robot (IA) el que responde y me siento más que estafado. Además, no puedo entender cómo tiene la calificación tan alta por vuestra parte.

Dear Caidito69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Caidito69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.