Spinanga Casino - El retiro del jugador se retrasa.

I requested a withdrawal on August 8, and it's still processing. Every time I write to them or enter the live chat, they tell me the same thing. There's a delay, but everything is fine, your money is safe. But this is not serious; more than three weeks have passed, and we're still in the same situation. I'm afraid this casino might be a scam.

Tengo una retirada solicitada desde el 8 de agosto y todavía está en procesando. Cada vez que les escribo o entro al chat en vivo me dicen lo mismo. Hay un retraso pero todo está bien, tu dinero está seguro. Pero esto no es serio ya han pasado más de tres semanas y seguimos igual. Me temo que este casino sea una estafa.

Dear lasagai70,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino. Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear lasagai70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.