Buenas tardes comunidad, paso a comentarles que tuve una mala experiencia con una cajero, el cuál venía cumpliendo bien , pero el día viernes pasado le hice una transferencia la cual nunca me acreditó las fichas y me bloqueó, soporte de casino Zeus sigue sin brindarme una solución, eso que les figura la persona que carga saldo en la cuenta no me quieren brindar exactamente toda la información, alguien le pasó lo mismo o pudieron solucionar?
Hello there.
I need to say I could use a further explanation, simply because I feel I do not follow events very well.
Could you describe the issue step by step preferably using a timeline, please? Just explain chronologically if you can.
I also tried to find the casino in our database but failed. Is it possible to send a link, perhaps?
Lo mismo me pasó a mí con el cajero LUCAS GALVAN que se quedó con $20.000 y nunca me los acreditó. El casino no tiene soporte y nadie se hace cargo
Hi, does this mean that you won and failed to withdraw your money or you deposited and your funds were not credited to your player account ?
However, could you post a link to the casino, as I don't see any such casino in our database ?
I will wait for the answer.
Hi, did the casino say why your withdrawal has been under review for so long ? What does support say ? It seems like an extremely long time to me, so that's why I'm asking.
However, I see that you managed to open a complaint even though we don't have the casino in our database, for which I commend you.
Thank you also for the link, which will surely be useful for our data team to do a review of the casino.
Anyway, if you have any new information would it be possible to let us know ? I think it will be useful for other players as well, as I see that you are not the only one who had a similar problem. I hope everything will be solved and you will get your money.
I understand that waiting without some result and a relevant answer is certainly difficult.
However, I think you did the right thing by filing the complaint. Nevertheless, it looks like we will have to wait a little longer and our team will try to do everything possible in the meantime to resolve the case in a fair way.
Anyway, if you hear anything new, be sure to let us know. I will be waiting.
Hello guys can i withdrew the money if i win
You're welcome. However, I noticed that Veronica has already written you back in your complaint. Would it be possible to look into it and reply to her ? Just click here and do so.
I hope everything will be resolved without any problems.
Me pasó lo mismo con casino zeus
Cómo hagooo?
Hi, does this mean that your account has been blocked and you can't withdraw your money yes ? Support also wrote you why it happened and what was the reason ? How long has your situation been going on ?
Let me know.
Es así . Yo me hize una cuenta con el cajero. Me pago 80 mil pesos , me pago 30 mil pesos y 40 mil pesos. Hace 1 semana le gane 527 mil pesos y me bloquio de wasap. Soporte me dice que mi caso está en revisión con el área encargada. Lo raro es que cuando le pido foto de la cuenta soporte me manda y la cajera no retiro el saldo de la cuenta todavía
Exacto . Lo raro es que la cajera me pago 3 veces . Y ahora que le gane 527 mío me bloquio. Soporte dice que está siendo atendido por el área encargada. Y el saldo sigue en la cuenta
Exactamente 1 semana hace que me paso esto
Exacto . Lo raro es que la cajera me pago 3 veces . Y ahora que le gane 527 mío me bloquio. Soporte dice que está siendo atendido por el área encargada. Y el saldo sigue en la cuenta
Sure and since then you don't have any new information about your withdrawal and blocked account yes ?
As far as the withdrawal is concerned, we give casinos 14 days to resolve such process. However, if you have an account blocked for no reason and the casino has not given you any explanation, then I would recommend filing a complaint here.
If you have any updates, feel free to let us know. I'll be waiting.
Yes, unfortunately I saw your complaint and the team couldn't help more. This casino has a pretty low safty index and I would be very careful before depositing here. I don't think that will happen in your case, though, as you've certainly learned your lesson.
As for the casino's response, I don't want to be negative, but I don't think you'll get one since it's been three months. Have you tried contacting any relevant legal authorities ?
Hola buenas noches el 7 de diciembre 2023 gane 2 millones y cuando pedí retiro el chico me bloqueó hablo a soporte todos los días y dice que está en revisión en casinozeusvip por lo tanto soporte no se hace cargo de nada ya no se que haces para que me devuelvan el dinero el cajero sigue operando normalmente y haciendo lo mismo me imagino a persona el cajero se llama MARIANO NICOLAS LUNA GUERRERO DNI :41854992 y trabaja con este celular +54 9 11 6497-3409.. tengo captura de todo hice la denuncia en una fiscalía como corresponde yo creo que tendría que tomar asunto con este casino ya que somos muchísimo los estafados
Hey, that's quite a long time to wait for your money. Was your casino account verified or not ? You have uploaded quite a large amount and so the casino has also told you why you don't have your money yet ?
I can suggest you to open a complaint with us on this link if you are interested. If you would like more information on how this whole process works, you can find out more by clicking here.
However, if you have something new since you said you've filed a complaint elsewhere, be sure to let us know how it goes, because I think it might be useful for other players as well.
Hola lucas, estoy con la misma situación hace 1 mes. Pudiste resolverlo? Me dicen exactamente lo mismo y hablo literalmente todos los días al soporte.
Hola, me pasó lo mismo. Hace dos meses estoy reclamándole a los cajeros que me bloquearon. Llevo algunas semanas reclamando con el soporte y todos los días me dicen que ellos no se ocupan y que hay que esperar. El dinero que gane ya se devaluó un 50%, realmente estoy muy cansada 😭
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