He recargado 2000 € y no puedo reclamar una ganancia de 90 €

Hi this morning I called the support of the palmslot game site And I was told that I could not withdraw a minimum win of 90 € after I played 2000 for the reason that to withdraw a win I had to play 10 times the amount paid it is there this thing thanks

Salve stamattina ho chiamato l’assistenza del sito del gioco palmslot E mi è stato detto che non potevo ritirare una minima vincita di 90 € dopo che ne ho giocato 2000 per il motivo che per ritirare una vincita dovevo giocare 10 volte la somma versata vi risulta questa cosa grazie

In other words, to win a withdrawable win, would I have to win more than € 20,000?

Cioè per aggiudicarmi una vincita prelevabile , dovrei vincere più di 20000€?

Unfortunately I did not read the terms and conditions of the site, I had made the self-exclusion from all European sites, then I received an advertisement that introduced me to this new site, Palm slot and I fell back into it like a fool, thinking it was an honest site, after the news yesterday morning .. but I say, is it possible to scam users in this way, are these conditions according to the law?

Purtroppo non ho letto termini e condizioni del sito, avevo fatto l’auto esclusione da tutti i siti europei , poi mi è arrivata una pubblicità che mi ha fatto conoscere questo nuovo sito , Palm slot e ci sono ricaduto come uno scemo , pensando che fosse un sito onesto , dopo la notizia di ieri mattina .. ma dico io, è possibile truffare in questo modo gli utenti, sono condizioni a norma di legge ?

Hello,

it would be best to mention what terms and conditions apply to the bonus you took so we can be sure about the wagering requirement specifically. Ask the casino, if you are not sure, please.

I still do not know what rules we are talking about. Sadly you may keep receiving bonus offers even after you self-excluded or closed the account. Sadly, it happens and I can imagine that it must be pretty hard for you.

If the casino you played in is PalmSlots Casino, it's only licensed by Curacao, so you should stick to casinos under AAMS. I guess you are aware of this. So kindly keep an eye on the licenses and terms and conditions preferably in advance.