hace 1 año
¿Cómo podemos proceder?
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Tema general sobre 1Bet Casino (página 4)
hace 1 año
I've been informed that I shouldn't share specific information here because CasinoGuru has an affiliate relationship with Bellona NV, and information exchange sometimes occurs between them.
In short: they are in big trouble. The VANEPS law firm even terminated their representation in one case because they refused to pay despite a court ruling in Curaçao. They only paid under pressure from Antillephone.
hace 1 año
Okay then, so if you ever want to confide or help players with your case if it's at the end and it turns out anyway, you'll have a chance. Good luck with your situation. ☘️
hace 1 año
Hello!
CasinoGuru was created to help each other. There are two players who played on 1bet.com. You tried to solve their problem and even concluded that the players were in the right.
I understand that, under GDPR, it’s not possible to disclose personal information, but is there any way for me to contact these players? I have a specific, free solution to suggest, including a lawyer who can assist them. In the fight against Bellona NV, it’s crucial that I can reach out to these players.
Of course, if they decline the assistance, I completely understand, but is there any way you could connect us?
https://www.askgamblers.com/casino-complaints/1bet-casino-responsible-gaming-and-self-exclusion
https://casino.guru/1bet-casino-player-s-request-for-account-closure-is
And a recent question: if there are so many complaints against 1bet.com, why isn’t the site on a blacklist?
hace 1 año
Hi, I would like to start from the end, so I can ask about the blacklist, but this is the first time I have seen a casino that has a safety index of 0.0.
Unfortunately, as far as contacting players is concerned, as you say GDPR needs to be applied in this case and I cannot share any information about them. Unless they post in this thread and you reply via the reply button and get back to them. I was wondering if you saw any player contact information in the complaint you sent, but if not, then the forum is probably the only option.
hace 1 año
Hi,
Unfortunately, this forum doesn’t provide that option. It was only for complaint handling.
Would it be possible for you to reach out to the player and provide them with my email address if I give my consent? This way, if they are interested in my assistance, they can contact me directly, and if not, they don’t have to.
I still haven’t received an answer to why the casino isn’t on the blacklist.
hace 1 año
Could I still know how you would like to help them? How did you manage to solve your case? What does "free solution" mean, do you think the casino will solve something if the safety index is 0? Try to explain a bit more and then we will see if something can be done. Anyway, I saw that you shared a complaint from AskGamblers and I didn't find such a player here.
As for the blacklist, that's a good point and I asked our team about it and they said they will look into it today and when I know more information I will let you know.
hace 1 año
1bet no me dio ninguna explicación, me bloquearon y no hay rastro de las transacciones que hice anoche antes de ganar
¿Qué crees que pasó? Hicieron desaparecer mis ganancias. Jugué con la ruleta online inmersiva.
Traducción automática:
hace 1 año
Hello, without the casino telling you anything we can only guess what might have happened. They didn't give you any explanation, did they?
If you need help, we can try.
If you're interested, you can file a complaint and maybe we can assist you.
Would you be interested?
hace 6 meses
Desafortunadamente, también tuve una muy mala experiencia con este casino... donde básicamente gané una suma considerable de casi 20,000 y solo podía retirar 500 al día, con un máximo de 10,000 al mes. Tras el primer retiro de 500, cerraron mi cuenta alegando que había explotado un fallo del sistema para ganar tal cantidad...
Puedo entenderlo si hubiera sucedido en una mesa de Blackjack o algo así como la ruleta, pero los gané en una tragamonedas...
Es prácticamente imposible manipular una máquina tragamonedas desde…
Además, siempre intentaron hacerme restablecer mi saldo enviándome dinero de bonificación para activar, como 100 euros, y luego tener un rollover de 50x.
Es imposible que estafadores como este tengan licencia de Curazao y no sean castigados. Es absurdo que, tras depositar más de 3000 euros y ganar 20 000, se marchen, cierren mi cuenta y me dejen solo con 500...
Al menos si me cierran la cuenta con 20.000 euros, al menos devuélvanme los 3.000 que deposité. Estafadores.
No le desearía ni a mi peor enemigo jugar aquí...
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hace 6 meses
Ni siquiera presenté una queja, pues ya había visto quejas de otras personas cuyas cuentas habían sido cerradas sin motivo aparente porque quizás habían ganado mucho dinero. Ni siquiera perdí el tiempo en presentar una queja. Sin embargo, les sugiero que degraden aún más a esos estafadores.
para que la gente ni siquiera se atreva a abrir cuentas allí…
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hace 6 meses
I am sorry about the situation that has arisen. From what I can see, the casino has a safety index of 0, so it can't go any lower. However, from what I've seen, the last complaint was resolved, so maybe I would try filing a complaint here. At the very least, you'll find out whether the casino will try to deal with the situation or not.
You have nothing to lose by trying. If there was a bug in the slot that allowed you to win, that can happen, but I guess the game provider would have to confirm that.
So definitely give it a try.
I would definitely go the route of filing a complaint.
What do you think?
hace 4 meses
Hola, soy cliente de 1bet. Hice un retiro el domingo y, dos días después, apareció como procesado. Después, obviamente, volví a jugar, pero sin bajar del límite de ganancias. Hice nuevos retiros y me escribieron diciendo que la documentación estaba en regla, pero hasta la fecha siguen sin pagar. Siempre han sido puntuales y rápidos con los retiros, y esto ahora me preocupa. ¿Por qué no pagan si todo está en orden con el KYC?
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hace 4 meses
Hi, just to make sure, you've been waiting a week, right? The verification is fine, so you don't know what to do next because the casino hasn't given you any updates.
We give casinos 14 days to pay the player, and if that doesn't happen, we'll try to help you.
For now, I would wait and try to be patient.
What payment method did you use?
hace 4 meses
papel
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hace 4 meses
I see that in translation it doesn't sound quite right, you mean the card, right?
hace 4 meses
Sí, transferencia bancaria realizada
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hace 4 meses
Well, let's wait and see if anything changes in the coming days.
Our team is already trying to assist you, so we'll wait how it turns out.
hace 4 meses
Me acaban de pagar después de que pedí cerrar la cuenta ayer, gracias.
Traducción automática:
ResponderCitar1
hace 4 meses
Great news.
And they also closed your account, right?
hace 3 meses
Hola Domenico,
Tengo el mismo problema con más de 4000 €. Ya solicité una copia certificada de mi documento de identidad ante notario. ¿Te pasó lo mismo? ¿Cómo recuperaste tu dinero? Espero tu respuesta.
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