hace 2 años
Si quieres hablar de cualquier tema relacionado con 1Bet Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre 1Bet Casino
hace 2 años
At the moment, a fairly large lawsuit is starting to unfold against 1bet Casino, however, in order to start the lawsuit, it would be essential for the casino to send me a copy of our chat conversations. In the last three weeks, I have requested copies of messages more than 10 times in total. They would be required by law to release copies of the messages. The chat says that the relevant department is working on it, but this is clearly a lie. By e-mail, the support does not respond to a single letter in the meantime.
In addition, I would have the right to know what happens to the amount on the account and what the payment method is if I want to cancel my account. I haven't heard back in three weeks. There is nothing about it in the terms of the contract. If I cancel my account, then according to the GDPR they should also delete my data, I would no longer be able to manage it, so the account will be closed and I will not be able to pay out the amount every week.
I would like to finally receive a copy of the messages and get an answer to a question not detailed in the terms of the contract
Does anyone know which authority to turn to in this regard?
hace 2 años
Hello,
I tried to access the site to find out where it is licensed but was not successful.
To be honest, this casino currently has a reputation 0,0 out of 10, check it here, and has solved only 1 complaint in total.
Well, it actually does not seem pretty good. Feel free to submit the complaint here.
hace 2 años
I filed a complaint, but unfortunately Petronella was scammed by the casino. The casino copied a correspondence that is one day earlier than the relevant one. Nevertheless, the case was closed and not reopened. And when I want to submit a new case that 1bet has not issued the correspondence for almost a month, my complaint is deleted from the Casino Guru page.
hace 2 años
Hello there,
your complaint is visible, you can find it here.
Do you have the relevant correspondence, please? If so, I guess that this is a good reason for the reopening.
hace 2 años
Hello Radka,
I submitted two more cases regarding the 1bet casino, but both were deleted without any meaningful information.
Another case:
Petronella closed the case because the 1bet.com casino copied a message from the VIP account manager. However, the message is a day earlier than when I requested to close the account. In accordance with the terms of the contract, I requested the account to be closed on 1bet chat. That didn't happen. The casino abused my gambling addiction. I have requested copies of the messages on several occasions. So far, the casino refused to give a copy of the chat correspondence. They don't answer and have been banned in the meantime.
hace 2 años
Hello Radka,
I submitted two more cases regarding the 1bet casino, but both were deleted without any meaningful information.
Another case:
Petronella closed the case because the 1bet.com casino copied a message from the VIP account manager. However, the message is a day earlier than when I requested to close the account. In accordance with the terms of the contract, I requested the account to be closed on 1bet chat. That didn't happen. The casino abused my gambling addiction. I have requested copies of the messages on several occasions. So far, the casino refused to give a copy of the chat correspondence. They don't answer and have been banned in the meantime.
hace 2 años
Hello,
I find it hard to believe. We usually do not delete complaints unless the player behaves inappropriately or the case is identical to those previously submitted.
Allow me to ask you again: Do you have the relevant correspondence, please? The first one you have mentioned several times now?
If so, I guess that this is a good reason for the reopening.
hace 2 años
My lawyer wrote the following letter, to which, of course, no reply was received. We would be especially happy if the case were reopened, as 1bet seems to only respond to CasinoGuru.
Bellona NV
Attn: Management
Heelsumstraat 51 E-Commerce Park
Curaçao
September 28, 2022
Helmeczi / Bellona NV
L.s.,
On behalf of client Krisztián Helmeczi I request your attention for the following.
Client had an account at the online casino 1bet.com. This site is operated by your company and acts under the license of Antillephone NV.
The casino made misuse of the gambling addiction of client which make him lose over HUF 100 million.
On numerous occasions client asked copy of the chat correspondence between the casino and him. (Annex)
So far, the casino refused the give copy of the chat correspondence.
On behalf of client I hereby demand copy of the chat correspondence between the casino and client as from August 26, 2022 and today.
We expect copy of the correspondence not later than 5 days from now.
Awaiting your reply.
Sincerely yours,
R. Bijkerk
hace 2 años
I still think that you should focus on providing the missing conversation.
I'm sorry, but I'd say this is a very important piece that is still missing.
Editado por el autor hace 2 años
hace 2 años
After a long time, we received a copy of the correspondence. The only problem is that the mail was forged. :)
Who would have thought...
Of course, we filed a police report.
1bet.com also cheats its own lawyers.
I am attaching an excerpt from the letter sent by my lawyer.
There are many cases against them, they have damaged customers with millions of dollars. In addition, it turned out that in several cases the amount paid did not arrive directly to them, but to Chinese webshops (we have proof of it), which is a classic example of money laundering.
1
hace 2 años
Sadly,
I can hardly comment on this. Trying to make a forgery is stupid and dishonest, still, it's not up to us to get involved at this level. Furthermore, nobody should play in a "casino" with a reputation of 0.
Let your cause be successful.
Editado por el autor hace 2 años
hace 2 años
Update:
We filed a complaint against Bellona NV. I have a very good lawyer who specializes specifically in Curacao casino scams.
There are a lot of complaints against Bellona NV, it's a wonder that sites like CasinoGuru and Askgamblers don't have all their casinos banned.
1
hace 2 años
Hello,
we can't ban any casino, because we are not an official authority, you see?
Instead, we chose to provide honest reviews, so players like you can avoid dangerous online casinos.
May I know whether you had checked the casino review, complaints, or user reviews anywhere on the net before you decided to play on such a site? 🤔
I see this precaution as more effective than suing such companies afterward. Just my point of view 🙂
hace 1 año
Hello,
I was thinking of this page:
https://casino.guru/blacklist
Other Bellona NV casinos are listed on it, but 1bet.com is not.
Yes, I checked the casino before. Unfortunately, I only heard about Casino Guru after reading about the complaint handling.
The Hungarian-language pages were praised, but it turned out that most of them were paid PR articles. Also, I checked on Trustpilot, but in the meantime it also turned out that they pay 5 euros for positive reviews.
Before, I only played on big sites, I didn't know that there are medium-sized casinos that don't respect their own terms and conditions and even commit forgery.
hace 1 año
Hi!
you can try this contact.I previously reported the HOT.BET (Bellona NV) casino here.
Director Legal and iGaming Compliance.
cindy.drommond@the-emgroup.com
Name:Cindy Drommond
Editado por el autor hace 1 año
hace 1 año
¡Hola!
Veo que también eres húngaro. Leí tu queja. Encontramos un abogado en Curazao, actualmente está manejando nuestro caso, también hay otro húngaro que también tiene el mismo problema que usted. Actualmente hay 5 casos contra Bellona solo con este abogado. Ya hice la denuncia ante el grupo EM, desde entonces ha venido el abogado de Bellona.
Ya estoy en la etapa en la que presentamos una denuncia policial en Curacao por falsificación, porque aunque recibí una copia de la correspondencia, fue falsificada de la última manera sucia. Ahora estamos intentando que Zendesk (el operador de la plataforma de chat) diga que esta no es una copia auténtica.
Actualmente, ni VANEPS (el bufete de abogados de Bellona), Antillephone (son los titulares de la licencia maestra), ni las autoridades de Curazao están respondiendo, por lo que los informé a las autoridades de protección de datos húngaras y maltesas hace 1 semana.
La siguiente ronda es presentar un informe por lavado de dinero, porque en varios casos el monto no llegó a Bellona NV, sino que aterrizó en tiendas web chinas, y el monto no se dedujo en euros o dólares, sino en yuanes chinos.
Si cree que puede unirse a nosotros, el abogado trabaja por una tarifa de éxito.
Traducción automática:
1
hace 1 año
Hola.
Entiendo tu situación. Gracias por intentar ayudar. sin embargo, también le entregué mi caso al cliente, y el Director de EM GRUP también está investigando el caso. Creo que esperaré los resultados de los exámenes,
es obvio que Bellona Nv. un fraude y una falta de respeto ceg. porque la psicología es utilizada por los jugadores del juego. si ganas limpiamente. hará cualquier cosa para evitar el pago.
en cuanto a Penz Mosast, lo sé todo sobre esta empresa. Te enviaré el enlace para esto. que también puede ser de su interés,
https://casino.guru/hot-bet-casino-the-player-s-requesting-a-refund
Espero que puedas solucionar tu caso. Te deseo ricos dedos de éxito
Traducción automática:
hace 1 año
¡Hola!
¡Feliz año lleno de éxitos para ti también!
¿No es Roelof Bijkerk su abogado por casualidad?
¿Cuánto tiempo ha estado Em Group investigando su caso?
Traducción automática:
hace 1 año
¡Hola!
¡Muchas gracias!
Roelof Bijkerk no es mi abogado.
El 3 de octubre entregué mi caso directamente al Director de EM Grup.
Confío en que podré recuperar mis ganancias, ya que el casino anunció hace varios meses que recibí la devolución del dinero pagado. pero nunca me devolvió el dinero que pagué. y tomé mi premio también, 
aquí el casino declaró que me devolvió el depósito. han pasado más de 2 meses. pero desafortunadamente el casino también me engañó aquí. y mintió. BELONA NV. Nunca devolvió el dinero que pagó. está claro que Bellona NV Penzmosók son estafadores y ladrones.
Traducción automática:
hace 1 año
Hello, as I am reading your conversations here, I have nothing left but to wish you much success in solving your disputes. We would definitely appreciate if you could document on the forum how your cases are progressing and what it entails. You can easily start a new thread here on the forum regarding this topic to make everything clearer. I can then your current posts there later . Good luck and keep us informed please✨
Editado por el autor hace 1 año
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