Hello,
im trying to withdraw my balance since more than 1 week, I waited 3 days with a pending message and in the end they rejected, after that the support made me try 4 more methods to withdraw, any ways I’m still in pending since 2 days with Skrill withdrawal option, some one had a similar problem? How do you solved it ?
Do you have any information from this casino regarding the time frame for withdrawals, perhaps?
And also, is the verification needed there or not?
Great and how did you manage it in the end?🤔
I see they finally said that the email is sent ,I hope they didn't fabric the fake proofs ,the communication is extremely slow ,imagine how I feel waiting from December for a resolution.
This is one of the most intense and illegally thing going on ,seems that the casinos can do whatever they want and they can trick clients as they want.
They asked me all documents necessary, Fully verified my account with the confirmation email, accepted my first widrawal and out form nowhere blocked and confiscated my account with more than 27 thousands euro real balance.
I find my complain the most shocking out of all here.
Hello,
I will wait with my opinion until the complaint gets closed. As I can see in that thread, there has been an exchange of proofs, which I have no access to. I expect casinos to have different points of view, which always need to be backed up by proof. we also noticed the AskGamblers complaint and it is part of the situation now. Casino has more likely send the associated evidence. So, I think it is best to wait for the conclusion.
I joined 1red casino last night deposited over £200 won £130 decided to with draw.I have sent passport bank letters with everything on adress.Still not verified trying everything not to pay now they are saying something wrong with my adress but there is no adresss in my account that I can see shocking company.tred at first saying it was my email Google mail and Gmail are the same now my adress I should never have been able to deposit without being verified
Hi there.
I guess this is the negative side effect of super-fast registration type I see far too often in casinos, although in my opinion players in general are truly not very ready to be verified first since especially the first verification often takes longer than one can expect and is not always held outside of casino support working hours.
In any case, I imagine it sucks. Still not sure what address seems to be the issue. are w etalking about your gmail address or your real estate address, please?
Do you perhaps use a browser quick data filler? It may cause quite a mess; I'm talking from my own experience.
Good afternoon I haven't got a clue I have screen shot my details no sign of my adress but it's ridiculous all day yesterday I tried sorting it out and every time they came up with something else
Good day to you.
It must be frustrating; I also do not have the slightest idea of what the matter seems to be and if the casino workers are not able to explain, what else are they supposed to do?
Would you mind posting some of the conversations - if you have screenshotted them? Perhaps we can find some clues together.
Good afternoon at first it was my email I must have had an account with Gmail but never deposit then I must have opened an account with googlemail deposit over£280 went to withdraw £130 they deleted Gmail account then said my city never matched but I've attached my profile no sign of my address on my account I have sent passport bank statement etc they just don't want to pa 
Good afternoon I've attached document I sent name email etc matches
Finally the shocking News...my complain is closed as unresolved and the casino didn't provided any details like I expected...they tricked me on ask gamblers platform and now here again,they delayed all they're answers, making us believe they have Proofs... All this for 3 months... I see they're ranking is not even affected...
Good afternoon at first it was my email I must have had an account with Gmail but never deposit then I must have opened an account with googlemail deposit over£280 went to withdraw £130 they deleted Gmail account then said my city never matched but I've attached my profile no sign of my address on my account I have sent passport bank statement etc they just don't want to pa
Hello, and thank you for all those screenshots; however, never post your passport, ID, or any other document showing all your personal details at once on a public forum, please. You have no idea how easy it is to put such details into fraudulent activities like acquiring non-bank loans or even registering with your details in casino. 🙏
However, the way I see it from the screenshots, only the mismatching city seems to be the problem repeated in the emails.
In my opinion, the casino - and based on the repetitive text, perhaps it was not an actual person - detected the problem in the city, not the email.
Do all your provided documents show the same city, please?
Finally the shocking News...my complain is closed as unresolved and the casino didn't provided any details like I expected...they tricked me on ask gamblers platform and now here again,they delayed all they're answers, making us believe they have Proofs... All this for 3 months... I see they're ranking is not even affected...
Hello,
I know about that; we were discussing the case closure yesterday during the regular call, and I'm sorry we could not push the casino to resolution. I can assure you the whole team, plus the head of affiliates, did try to reason with them.
I anticipate a significant impact on its Safety Index, which is based on the seriousness of the outcome indicated by black points, as there are currently other open complaints. To be honest, I could not remember which day of the week was set aside for index updates; unfortunately, the process is not real-time.
Thanks for sharing this, I'm curious about the situation,they can accuse any other player with the same trick, account closure by platform.
I had years ago some disputes with some casinos that not even exist on market because they where closed.
Anyway...I will go further with regulatory bodies and a specialized lawsuit company.
I'm extremely curious about they're reviews because all seems fake ,all people that review here,the majority are new,so they open an account on casino guru especially for 1 red casino !!!
I'm curious about the Index
Well, we'll be attending a working team-building next week (which will very slow our daily tasks, but it is necessary to meet up and discuss key situations around us), so if nothing changes, I may try to find some details directly from my colleagues.
now that you mentioned the user reviews, this is why we still keep the user rating separate from the Safety Index; it is very popular to "boost" user feedback and expect the Index to improve despite unresolved complaints.
We are really trying to distinguish between "real" reviews and the rest, but as you may conclude, it is not that easy. Yet, with the constant rise of AI bots and AI-generated content around us, we may add quite a direct requirement for uploading the user review - supportive screenshot.
I'll make a note; however, once I find enough time to browse the casino review history, I'll give it a closer look. Thank you for the observation.
I just checked every day and the index didn't changed at all ,seems that unsolved issues with Casino 1red don't change any index...
Till now nothing, everything feels so awkward.
For example on ask gamblers website 1red casino have index 8 after my complain was closed as unsolved. They're Index didn't drop at all after 3 months,for sure 1red casino pay the website to keep they're rating high ,from my point of view this casino is s huge scam,even the vip manager stated on my email that if I open a complain against his casino I can only damage his work because he tried so hard to build high index with fake reviews and forced good opinions
Well, the complaint has been closed for 6 days, so please do not start with stories just yet.
I said that the Safety Index is not changed in real time. As Kubo also told you already, the update is made at midnight from Tuesday to Wednesday, hence once per week.
Is any body facing delay in withdrawal from this casino
Have you read through this thread, perhaps?
You will find out much information.
How long have you been waiting?
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