But that money was not of deposit amount !
I have earned through affiliate marketing of 1win and I have withdrawn it from affiliate account to my 1win account !! . That's the reason I am worried about my money ! And it's not an small amount .it's 900$ USD.
I really hope someone can help me a little !
Dear Jaro,
It's been almost 45 days since I am waiting for thier response, as they told me to wait for 14 days and maximum time it would take was 30 days for additional check.
But it's been more than one and half month !!
They are not even responding my mails anymore.! I have hard earned money of 900$ USD .
I can't let them go this way ! If anyone could help me please do!! As they are not even replying my complaint here at casino guru too!
I completely understand your frustration, and I can see that you and another player are in exactly the same situation. The casino has told you both the same thing and I think you have been waiting a long time for the documents to be verified.
I also checked the complaint and saw that the timer has already been extended once and the casino still has some time to respond. I would be very happy if they would do that and clarify what is going on and preferably pay out the money.
I have looked at the other complaints and it seems that the casino has more against them but so far they have tried to resolve them, so I don't know what might be happening on their side now.
Anyway, it's not all over yet and we'll see if we hear from them or not.
I will hope that they will answer.
But that money was not of deposit amount !
I have earned through affiliate marketing of 1win and I have withdrawn it from affiliate account to my 1win account !! . That's the reason I am worried about my money ! And it's not an small amount .it's 900$ USD.
I really hope someone can help me a little !
That wasn't an answer to you, so now I'll ask. Do you have any agreement with the casino when you talk about affiliate account and money from this activity ?
Hello Casino ....
Why you cheat customer like this, my withdrawal is pending from 17th May 2024 I am not getting withdrawal I am at a loss
May I ask if you have passed the verification process, which the casino required yet? What is the exact reason for delaying your payment?
Please provide any more details regarding this issue and hopefully we'll be able to help.
I have submitted the document for verification a long time ago but I have not received any response yet
Please be more specific, when exactly have you provided the document? We usually give casinos 14 full days to proceed with the payment before our complaint team is able to intervene in any case.
Llevo varios días intentando retirar dinero de esta casa de apuestas y no ha entrado nada en mi cuenta.
Is the situation still the same, please? Is your account fully verified there, and how long are you waiting for the withdrawal now?
Sí, llevo más de un año registrándome en esta plataforma, haciendo depósitos y retiros, pero ahora ya no puedo hacerlo, lo he intentado todo, simplemente me engañan, estoy esperando un retiro ahora.
When did you ask for the withdrawal, though, and did the casino give you any explanation for this delay? Have you used the same payment method as before when you successfully withdrew your money?🤔
Hello
I had done withdrawal in my account but after some time my 1win account was blocked by 1win team. I want to unblock my account.
Hello. This might seem like a very difficult situation, but do not worry. Sometimes an online casino can block the account whenever they need to investigate something. Of course, it is always good to inform the players about it, but from our experience, it is not always like that.
You have done the right thing to file a complaint here with our team, and they will have a look into this issue. Please be patient, so we can investigate and solve all this hopefully soon.
Have you got any new information, perhaps?
My 1 win account I'd is 78443182 ,
I have created the account in June 2024 I don't remember the exact date ,
Hardly they allow me 15+ day's to use their platform,
I had tried to withdraw amount 1. Rs. 26,879.00, 2. Rs. 7k+ by 1win I'd , they didn't proceed the withdrawal so i contacted to 1win security team on e-mail , they said I need to submit KYC documents , I agreed on that I submitted the KYC documents, so I continued the 1win platform , but after one Day again' they stopped the withdrawal and blocked my account now' I'm not able login to my account ,then again I asked to 1win team via email 1win security ,
They stated this reason 👇
The account was blocked in accordance with clause 9.7 of the rules:
In accordance with clause 9.7. Rules for using the site, section General Terms and Conditions (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a bookmaker company (multi-account, use of software to automate bets, playing in arbitrage situations, if the game account is not used to place bets, abuse of loyalty programs, etc.), then the bookmaker company reserves the right to stop such fraudulent actions by canceling bets and closing the bettor’s gaming account.
This is absolutely 100% false accusations on Me, I did not use any multiple accounts, I have only one account at 1win platform , I had played evaluation live casino game's, you can check my game history , I asked 1win team 10 Times for the evidence on email but they didn't reply at all, i always play with loyalty sometimes I lose some Times I win game , but blocking my account with false reason I'm not going to accept this , I'm a youtuber ,if my account will not get unblock I will give the feedback of my experience with evidence, so other users will be aware.
I request to Casino guru team please ask them for the evidence , and share me as well
Looking forward for your response.
My 1 win account I'd is 78443182 ,
I have created the account in June 2024 I don't remember the exact date ,
Hardly they allow me 15+ day's to use their platform,
I had tried to withdraw amount 1. Rs. 26,879.00, 2. Rs. 7k+ by 1win I'd , they didn't proceed the withdrawal so i contacted to 1win security team on e-mail , they said I need to submit KYC documents , I agreed on that I submitted the KYC documents, so I continued the 1win platform , but after one Day again' they stopped the withdrawal and blocked my account now' I'm not able login to my account ,then again I asked to 1win team via email 1win security ,
They stated this reason 👇
The account was blocked in accordance with clause 9.7 of the rules:
In accordance with clause 9.7. Rules for using the site, section General Terms and Conditions (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a bookmaker company (multi-account, use of software to automate bets, playing in arbitrage situations, if the game account is not used to place bets, abuse of loyalty programs, etc.), then the bookmaker company reserves the right to stop such fraudulent actions by canceling bets and closing the bettor’s gaming account.
This is absolutely 100% false accusations on Me, I did not use any multiple accounts, I have only one account at 1win platform , I had played evaluation live casino game's, you can check my game history , I asked 1win team 10 Times for the evidence on email but they didn't reply at all, i always play with loyalty sometimes I lose some Times I win game , but blocking my account with false reason I'm not going to accept this , I'm a youtuber ,if my account will not get unblock I will give the feedback of my experience with evidence, so other users will be aware.
I request to Casino guru team please ask them for the evidence , and share me as well
Looking forward for your response.
Hi, I see you've managed to reply to the complaint, which is certainly appropriate.
However, can you think of anything you might have violated in what they are writing and explaining ? I understand that if you feel falsely accused and everything is just so general then you would like to change it. Did you play with some bonus or not ?
Anyway, let's see what our team finds out and where it gets to. Also, one more question, did you pass the verification ?
Let me know.
Hi Jaro, I did not use any kind of bonus nor did I get any bonus. I used to deposit money in my account myself and play. I gave all the documents for KYC verification which were asked by them. And the next day they accused me of breaking the rules and blocked my ID. I did not break any 1win rule and a very disgusting allegation is being made on me by 1win, 1win is harassing me by accusing me.
My 1win account is 77680960.
I just made a withdrawal in 1win or because of the pending issue, 1win security team blocked the account.
I don' break any rule, 1win team is blaming me unnecessarily. I did not use any bonuses nor did I receive any bonuses. I myself used to deposit money in my account and play. I am 1win vip person and i verified my account
Fine, thank you. Let's now try to reduce the issue to the most pressing part:
For what reason was your account suspended? I could not find this information anywhere.
Please try to answer this question as best as you can. We can hardly proceed further without it.
Thank you.
they stopped the withdrawal and blocked my account now' I'm not able login to my account ,then again I asked to 1win team via email 1win security ,
They stated this reason 👇
At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.
Thus, in accordance with the violation of clause 9.7. game account kuldeepmeena5128@gmail.com has been blocked and cannot be restored.
Please note that upon re-registration, your game account will be blocked without prior notice.
The account no. 34061403 even after being kyc verified was banned on 23/6/24 on deposit and gambling of 80000 inr , the amount was freezed and the support is refusing to releasing amount . so please 1 win team should release the withholded funds.
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