ForoCasinosTema general sobre 1win Casino

Tema general sobre 1win Casino (página 28)

hace 3 años de oscarhorche14
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117102 visualizaciones 656 respuestas |
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hace 5 meses

they stopped the withdrawal and blocked my account now' I'm not able login to my account ,then again I asked to 1win team via email 1win security ,


They stated this reason 👇

At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.


Thus, in accordance with the violation of clause 9.7. game account kuldeepmeena5128@gmail.com has been blocked and cannot be restored.


Please note that upon re-registration, your game account will be blocked without prior notice.

hace 5 meses

Thank you!

This is what I assumed. A general rule, missing details but still, containing the keywords "fraudulent actions against a betting company". Casinos usually do that if they want to get rid of the player quite quickly.

Frankly, this would need further investigation. So, please focus on the complaint. 🙏


gupta100dhawan
hace 5 meses

That's a fair request, but you have to contact the casino. We can't do that on our own without further details.

Please, respond to your complaint 👈 Now is the time.

Are there any related hints, you may provide? Are you perhaps aware of anything you may have done unusually? For instance, you played using a shared internet connection or switched wifi very often - anything like that? We'll be here if you come up with details.

Radka
hace 5 meses

I have neither used the same network nor used the same phone but yes I have upgraded my phone and in the new phone I have only used 1win and i am not create two accounts in 1win

Radka
hace 5 meses

Yes mem i focused

I will give you whatever information you need


hace 5 meses

I have neither used the same network nor used the same phone but yes I have upgraded my phone and in the new phone I have only used 1win and i am not create two accounts in 1win

hace 4 meses

Sorry, but Radka was writing to a different user in this post.

hace 5 meses

Yes mem i focused

I will give you whatever information you need


hace 4 meses

Now we need to wait for our complaint team to try to resolve this issue of yours. Please be patient, you will get your answers to your complaint soon.

Have you got any updates for us, by any chance?

Romi
hace 4 meses

Ok i am waiting

kuldeep7828
hace 4 meses

Also, please come forward anytime with any news from the casino.

Romi
hace 4 meses

Mem

When will my account be unblocked?

kuldeep7828
hace 4 meses

I do not have an answer for this question, you just need to wait for your complaint to be solved.

Romi
hace 4 meses

how much wait on ok

kuldeep7828
hace 4 meses

Our team will get back to you as soon as possible. The timer that is set in your complaint indicates the time.

Romi
hace 4 meses

Ok i am waiting

kuldeep7828
hace 4 meses

Hopefully, the wait won't be long.🤞

hace 4 meses

hola me rechazaron el retiro de dos montos en 1win y se supone que debiese recibir los fondos de vuelta, la asistente en la pàgina de ayuda me dice que es de inmediato la devolución pero nada aún

Editado por el autor hace 4 meses
angelaklara74
hace 4 meses

Hello,

I'd ike to get the full picture of the events, so could you tell when has this agreenment with casino assistant occured? Trying to find out how long the problem last.

It could also perhaps help to know what payment option was used for the cancelled withdrawals.

Thank you in advance for your reply.

Radka
hace 4 meses

hice 2 retiros algunos a mi cuenta bancaria la que utilizo siempre y otros a cuentas virtuales. Los retiros rechazados son los que realicé a mi cuenta bancaria, uno de $15000 y otro de $50000, cuando vi que estaban en rojo, me dijeron que habían seido rechazados y me dijeron que el reembolso se hacía de inmediato, y hasta ahora se me ha reembosaldo nada

hace 4 meses

fileAHI ESTÁ EL PROBLEMA

angelaklara74
hace 4 meses

Okay, and did the casino explain to you the reason why they rejected these withdrawals you are talking about and why you should get a refund ? You had no problems withdrawing to your account before ? I see that these are large amounts so I was wondering if the casino is doing some checks but I think they should inform you if there is something like that going on. 

Also, do I see the dates of 24 June correctly ? I'm asking because the screenshot is pretty blurry. 

Let me know please. 

hace 4 meses

Si fueron hechas el 26 de junio y todas fueron realizadas a mi banco primario, los otros retiros fueron hechos a cuentas online y no tuve ningún problema. Me dijeron que el chat de soporte el reembolso se hace dentro de 24 (aún no me han reembolsado) o 48 e incluso lei en las reglamentaciones pueden ser hasta 3 dias hábiles. El problema fue el banco asumo

Editado por el autor hace 4 meses
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