Hmm, I think that should be fine as these are common things the casino needs for account verification. Have you sent the documents to the casino yet or are you just about to ? I think it would be best if you cooperate to make everything go faster.
However, if you have already sent everything and are now waiting for the result, you will probably have to be patient.
Buen día,
Tengo una cuenta 1win y en los últimos meses siempre he conseguido depositar y retirar en pocas horas sin demasiados problemas.
He observado que durante más de una semana cada retiro realizado (50-100 pero también un intento de 400 €) permanece en estado de "espera" (en amarillo). Escribo desde Italia.
¿Qué me recomiendas hacer?
Me gustaría retirar todos los fondos existentes por necesidad (aproximadamente 200 € ya solicitados de aproximadamente 500 €).
Gracias
Hi, how long have you been waiting for? We give casinos 14 days, so that's why I'm asking.
Have you tried asking support what's going on and that you used to get the money quite quickly but that's not the case now. Maybe they have some technical problems or something like that and it would be good to know.
So to start with, I would suggest you check with them and see what they tell you.
Hola, llevo esperando menos de 7 días, así que esperaré al menos 15-20.
Aún no he intentado comunicarme con el soporte, ¿debería hacerlo antes de esperar 14 días (hoy también) o después?
¡Gracias por el apoyo! 🙂
Sure, just inform them that you have been waiting for the money for a week and what's going on. I think they should give you some reasonable reason why it's taking a while, and I guess we'll find out exactly what is happening.
When you try it, let me know what they said. I firmly believe that you will have your money soon and if not then we will try to help. 😉
1win casino is not bother about anything !!
I am mailing them everyday for just a response but they are ignoring me like hell!!
They told me to wait for 14 days and maximum time 30 days for letter of verification but it's been almost 40 days since I am waiting and no one is bother to give a status of verification process.
Worst ever casino I have ever seen !!! Careless!!!! This was not at all expected from 1win security team.!!!!.
Hola casino guru.
ya hace 31 días que no puedo retirar mi dinero de casino 1win, antes lo hacia muy rapido y con normalidad pero desde el 1ro de abril de este año ya no me dejan me mandaron que envié un correo asu soporte, me pidieron fotos de mis documento de identidad (DNI) y de mis servicios de donde vivo ya les envie todo lo que solicitan, y me enviaron un correo donde indican que la verificación tarda 14 días y es posible que 30 días, bueno ya pasaron ese plazo y sigo recibiendo mensajes como si fuera un robot indicando que espere 14 días y si es posible 30 días. y nadie de su soporte que tiene por telegram por la pagina nadie me ayuda con este problema que me están causando
por favor ayudarme a que me liberen mi dinero que ni siquiera es ganancia 🙁. a la espera de su apoyo. Gracias
Hi, I noticed that you filed a complaint right away, which is a good step if you waited so long to verify your account, and what you got as a response when you waited was that you had to wait again. We give casinos exactly 14 days to sort out the KYC or withdrawal process, so I think that's enough to keep you waiting for another month.
Regarding the documents, you have not received any information about them, so have they been verified or do you still have to send something ? Did you play with any bonus here or not ?
Let me know and if the casino ignores you our team will try to help.
1win casino is not bother about anything !!
I am mailing them everyday for just a response but they are ignoring me like hell!!
They told me to wait for 14 days and maximum time 30 days for letter of verification but it's been almost 40 days since I am waiting and no one is bother to give a status of verification process.
Worst ever casino I have ever seen !!! Careless!!!! This was not at all expected from 1win security team.!!!!.
Moreover, it feels like the casino representative is not actually willing to respond to the complaint either.
In my opinion, ignoring players and their concerns is the worst mistake. Let's hope someone will respond to us eventually 🤞🤞.
I noticed that you mentioned your account was blocked due to the 10.3 p clause of the general condition. Do you know what does it actually mean, perhaps?
Does this clause provide some clues for you?
Hola casino guru.
ya hace 31 días que no puedo retirar mi dinero de casino 1win, antes lo hacia muy rapido y con normalidad pero desde el 1ro de abril de este año ya no me dejan me mandaron que envié un correo asu soporte, me pidieron fotos de mis documento de identidad (DNI) y de mis servicios de donde vivo ya les envie todo lo que solicitan, y me enviaron un correo donde indican que la verificación tarda 14 días y es posible que 30 días, bueno ya pasaron ese plazo y sigo recibiendo mensajes como si fuera un robot indicando que espere 14 días y si es posible 30 días. y nadie de su soporte que tiene por telegram por la pagina nadie me ayuda con este problema que me están causando
por favor ayudarme a que me liberen mi dinero que ni siquiera es ganancia 🙁. a la espera de su apoyo. Gracias
I can't help myself, but to me, it sounds the same, like in the case of jayp68437's complaint.
Frankly, I also found out you recently mentioned you had lost the money. Is that so, please? I hope I made a mistake here, because that would complicate the compaint dramatically.
You know, we can't demand payment if the player lost the balance during the complaint process.
Of course, it does not mean there have not been unnecessary obstacles on the casino's side, yet from a logical perspective, a lost amount can't be recovered.
Well, let us know, please.
tengo dinero en mi cuenta, pero ese tiempo que esperar obviamente uno quiere jugar, pero sigo teniendo dinero metido ahi. que no lo puedo sacar . por motivos de KYC que en el correo indica 14 a 30 dias ya vamos 32 dias que no se nada. y como robot siguen diciendo que espere 14 a 30 dias. cuando el plazo ya se vencio.
encima soy perdedor en ese casino no se por que tantos obstaculos
Atleast you get a reply !!
I don't even a get a reply from security team.! They are just ignoring me like hell!
tengo mi cuenta desde 19 de mayo del 2022 si no mal recuerdo siempre pude hacer retiros con normalidad y muy rapidos eso es lo que me gusta del casino pero desde el 1 de abril nada de nada
mande los documentos para el KYC y hasta la fecha no los verifican ya paso el tiempo que ellos determinan.
no jugue con ningun bono . el casino me ignora desdel 1 de abril solo mandan correos como si fueran bot indicando que espere 14 dias a 30 dias desde la solución
es un robot el que lo hace se puede ver claramente
Yes !
They are just playing with our emotions! As we can't do anything about it ! We can just request them to response us and they are just ignoring like hell!! We don't have any other option than to request them !
You can see I have file complaint against them in Casino Guru ..but they are not bother to response even casino guru..just after 3 days from now my complaint will be closed and marked as unsolved. Then what will happen next?? Nothing at alll!!!!!
I won't get my hard earned money on any cause I know that!!
Did you got any kind of reply from 1win security team other than wait for 14-30, days ? Please let me know if you get any reply !
No, ninguna otra respuesta son robot que responden eso 😔
Can you please contact me on my Email I'd please .
jayp68437@gmail.com
Please send me mail.!
Dear Jaro,
It's been almost 45 days since I am waiting for thier response, as they told me to wait for 14 days and maximum time it would take was 30 days for additional check.
But it's been more than one and half month !!
They are not even responding my mails anymore.! I have hard earned money of 900$ USD .
I can't let them go this way ! If anyone could help me please do!! As they are not even replying my complaint here at casino guru too!
tengo dinero en mi cuenta, pero ese tiempo que esperar obviamente uno quiere jugar, pero sigo teniendo dinero metido ahi. que no lo puedo sacar . por motivos de KYC que en el correo indica 14 a 30 dias ya vamos 32 dias que no se nada. y como robot siguen diciendo que espere 14 a 30 dias. cuando el plazo ya se vencio.
encima soy perdedor en ese casino no se por que tantos obstaculos
Then it is good news when you say that you have money in your account because it is not completely lost. You still haven't moved in a while and the casino hasn't let you know anything new ? You don't even know if any documents have been approved or rejected ?
Since you have an open complaint we will see what can be done.
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