Tema general sobre 20Bet Casino (página 11)

Yes, I gave all the information and email and all the documents, but no one answers me anymore. They blocked me everywhere, on Telegram, on Twitter, on email, and on live support.

Yes, I answered all the messages and they asked for all the documents. In the end, they blocked me everywhere, including on Instagram, Telegram, WhatsApp, and Twitter. I gave them all the necessary documents they needed, but they don't seem to be correct, since they also blocked my electronic choreography. I understand that it's a policy, but if they don't want to deposit it, it would be okay to ask for all the necessary documents, and then the client can deposit it. No, after depositing almost 1,000 euros and winning a prize, they ask for your documents. After sending the documents, they block you. It seems like an unusual abuse to me. I have experience in casinos. This is the first casino that Mo burned.

En realidad, quería responder a todas las preguntas que Tomás te hizo en tu queja.

Sólo así podrá seguir adelante, ¿sabes? 🤷‍♀️

Hello,

I am contacting you to file a formal complaint against 20bet Casino due to the multiple obstacles and abusive practices I have encountered when trying to withdraw my money.

I've made more than three withdrawal attempts, all unsuccessful, as each time I've been asked for new documents, despite having successfully completed the verification process (KYC). The details of the requirements are as follows:

On the first attempt, they asked me for my ID on both sides, which were approved.

Later, they asked me for proof of residency and proof of funds, which were also accepted.

On a second withdrawal attempt, I was again asked for proof of residency and a selfie with my ID. Both documents were approved.

However, the withdrawal was rejected again, and this time they asked me for a selfie with my ID and a specific code.

I find it completely unacceptable that new verification requests continue to be issued without valid justification, clearly with the aim of delaying payment. This situation has been unresolved for over three weeks now and directly affects my trust in the platform.

Furthermore, I have found that other users have reported similar experiences with this operator, indicating that this is not an isolated case, but rather a systematic practice to make withdrawals difficult.

I find it serious that the casino condones this type of behavior, and I think they should review their rating, as their behavior calls into question the transparency and seriousness of their service.

Realmente es mucho tiempo de espera para el retiro, y usted ha hecho bien en presentar su queja.

Nuestro equipo lo revisará pronto y le informará qué debe hacerse a continuación.

Esperamos que podamos ayudar y resolver este problema pronto.

Thank you very much. I opened the complaint 24 hours ago and it's still under review.

Other complaints have been processed more quickly, so perhaps the casino will take my case into account.

Desafortunadamente, a veces puede suceder que la revisión de una queja tome un poco más de tiempo.

Ahora veo que tu retiro ya se ha procesado, ¿verdad?

¿Has recibido el importe total?

I don't know what to say, nobody helps me, they haven't given me my money back.

Si me permite intervenir, necesitamos que aborde el hilo de quejas. Parece que ninguna de las preguntas que le ha hecho Tomas (Tomas, no soy representante del casino ni administrador del foro) ha recibido respuesta. Además, parece que el tiempo límite, algo que quizá no haya notado, está a punto de agotarse, por lo que la falta de respuesta podría retrasar todo el proceso de resolución.

Necesitas actuar.

Toca o haz clic en este enlace verde 👈👈👈 y lee el hilo, luego responde las preguntas en la primera publicación. 🙏 Estoy agregando la captura de pantalla para ayudarte a identificar las preguntas:

Hi, unfortunately I'm also having problems with the payout. It's about €1200 and I've gone through the entire verification process and everything has been approved.

But since it's "only" been 60 hours since I requested the payout, should I give them some more time?

Unfortunately, the live chat support couldn't tell me when I could expect to receive my money.

I'll give an update as soon as I hear something. And when should I file a complaint? Starting Friday?

Finally, you yourself state that the payout will take a maximum of 48 hours.

Best regards

Hi, ich habe leider auch Probleme mit der Auszahlung, es geht um 1200€ und den Verifizierungsprozess bin ich komplett durchlaufen und es wurde alles genehmigt.

Da es aber "erst" 60 Stunden her ist, das ich die Auszahlung angefragt habe, sollte ich denen noch etwas Zeit geben oder?

Der live Chat Support konnte mir leider auch keinen Zeitraum nennen wann ich mit meinem Geld rechnen kann.

Gebe aber sobald ich was höre ein Update. Und wann abwann sollte ich eine Beschwerde einreichen? Ab Freitag?

Schließlich geben Sie selber an das die Auszahlung maximal 48 Stunden dauert.

Liebe Grüße

Approved after just 72 hours and money was immediately in my account 🙂

Nach knapp 72 Stunden genehmigt worden und Geld war sofort auf dem Konto 🙂

Me alegra que hayas recibido tu pago. No tardó tanto, ¿verdad?

Por cierto, ¿qué método de pago utilizaste?

Hello everyone

I would like to request your support with a situation I'm facing with 20Bet. I'm a VIP user of the platform, and unfortunately, it's been over three days since I requested a withdrawal, which is still in the "pending" status. According to the site's own terms and conditions, withdrawals should be processed within a maximum of 72 hours, so this delay is concerning to me.

I've tried contacting casino support without receiving a clear solution. I'd like to continue using the platform and make a new deposit, but this lack of response and delayed payment have affected my confidence in the service.

I would greatly appreciate it if you could help me resolve this issue or at least facilitate contact with someone from the 20Bet team who can effectively address my case.

Thank you for your time and support.

Sincerely,

John

¿Alguna vez te has dado de baja de este sitio? ¿Tu cuenta está completamente verificada?

Lamentablemente nuestro equipo de quejas no podrá investigar el caso antes de que transcurra el plazo de 14 días, por lo que espero que todo se resuelva pronto.

¿Qué método de pago utilizaste, si se me permite la pregunta?

Hello Romi,

It was approved today and has also arrived in my account. Thank you so much for your support.

Kind regards,

Jhon Mallcco

Eso es genial; me alegro de que se haya resuelto.

También informaré a la persona encargada de su queja.

¿Vas a seguir jugando allí ahora?

Good morning,

I would like to file a complaint against 20bet casino and I can't find it in your selection 🙁 thanks in advance for your response 🙂

Dobrý den,

chtěl bych podat stížnost na 20bet casino a nemůžu ho najít ve Vašem výběru 🙁 předem diky za reakci 🙂

Hi, could you also tell me why you want to file a complaint against this casino?

As for the process itself, you can easily choose another casino and describe in the text which one it is specifically about and our team will fix it. 🙂

Ahoj, vedel by si povedať aj prečo chceš na toto kasíno podať sťažnosť?

Čo sa týka samotného procesu , kľudne môžeš vybrať iné kasíno a do textu popísať , o ktoré sa konkrétne jedná a náš tím to opraví. 🙂

I sent a lot of money there, then I sent 5k, got a bonus here, I rolled it over, everything was fine, and then I managed to win a larger amount and the casino took my winnings away because I allegedly violated the bonus terms.

Naposilal jsem tam spoustu peněz, potom jsem poslal 5k dostal sem bonus, protočil jsem ho vše bylo v pořádku a potom se mi podařilo vyhrát větší částku a kasino mi výhru odebralo ze prý jsem porušil podmínky bonusu.

Did they tell you what conditions you violated? Did you read what all must be met with the bonus, what games you can't play, or what the biggest bet you can have is, etc.?

Aj ti povedali ake podmienky si porušil? Čítal si si, čo všetko musí byť splnené pri bonuse, aké hry nemôžeš hrať, prípadne aká je najväčšia st´ávka, ktorú môžes mať a podobne?