Tema general sobre 20Bet Casino (página 10)

Hi. We will certainly try to help you, but first, could you please describe the situation in full?

For example, when you submitted a withdrawal request. What does the casino keep writing to you all the time?

It's really hard to give advice when we actually don't know much about the situation. For example, the last user review explicitly mentions that the support, including chat, is slow, ignores the players, and the casino is generally not one of the fastest.

Which would be quite fitting, judging by what you write. Please let us know more details and we will see what can be done.

Ahoj. Určitě se Ti pokusíme pomoci, ale předně, mohl bys tu situaci prosím popsat celou?

Například, kdy jsi zadal žádost o výběr. Co že Ti to vlastně kasino píše pořád dokola?

Ono je opravdu těžké poradit, když vlastně nic moc o situaci nevíme. Například poslední uživatelská recenze vyloženě zmiňuje, že support včetně chatu je pomalý, ignoruje hráče a casino celkově není z nejrychlejších.

Což by docela odpovídalo, soudě podle toho, co píšeš. Dej nám prosím vědět více detailů a uvidíme co se bude dát dělat.

Hello, Casino Guru team!

I'm writing to you with a complaint about the 20Bet online casino because I've encountered a serious problem. I submitted a withdrawal request for €4,000 on March 14 (at 11:00 PM), but since then, my request has remained in "pending" status, even though more than two days have passed.

My account has been fully verified, all required documents have been submitted, and all the site's requirements have been met. However, I haven't received any clear information about when my withdrawal will be processed or what's causing the delay. The casino hasn't given me any precise deadlines and continues to delay a decision.

I was told that the withdrawal request is being reviewed by the finance department and requests are being processed on a first-come, first-served basis, but this is not according to the casino's stated standards, as the website states that the process should take significantly less time.

I consider this a violation of the rules and request your assistance in resolving this issue. Can I count on your support to get clarity on when my funds will be transferred or to help me contact the regulators if the casino continues to be reluctant to resolve this issue?

Thank you in advance for your help!

Best regards,

Denys Synytsia

Hallo, Casino Guru-Team!

Ich wende mich mit einer Beschwerde über das Online-Casino 20Bet an Sie, da ich auf ein ernstes Problem gestoßen bin. Ich habe am 14. März (um 23:00 Uhr) einen Auszahlungsantrag in Höhe von 4000 Euro gestellt, aber seitdem bleibt meine Anfrage im Status „ausstehend", obwohl bereits mehr als zwei Tage vergangen sind.

Mein Konto wurde vollständig verifiziert, alle erforderlichen Dokumente wurden eingereicht und alle Anforderungen der Seite wurden erfüllt. Trotzdem habe ich keine klare Information darüber erhalten, wann meine Auszahlung bearbeitet wird und was die Verzögerung verursacht. Das Casino hat mir keine genauen Fristen genannt und zögert weiterhin mit einer Entscheidung.

Mir wurde mitgeteilt, dass der Auszahlungsantrag von der Finanzabteilung geprüft wird und Anfragen in der Reihenfolge ihres Eingangs bearbeitet werden, aber das entspricht nicht den angegebenen Standards des Casinos, da auf der Website steht, dass der Prozess deutlich weniger Zeit in Anspruch nehmen sollte.

Ich halte dies für einen Verstoß gegen die Regeln und bitte um Ihre Hilfe bei der Lösung dieses Problems. Kann ich auf Ihre Unterstützung zählen, um Klarheit darüber zu bekommen, wann mein Geld überwiesen wird, oder mir bei der Kontaktaufnahme mit den Aufsichtsbehörden zu helfen, falls das Casino weiterhin zögert, dieses Problem zu lösen?

Vielen Dank im Voraus für Ihre Hilfe!

Mit freundlichen Grüßen,

Denys Synytsia

denya.sss1103@gmail.com

Oye, si solo vas a esperar unos días más, no te preocupes. Era fin de semana, y ese suele ser el momento en que los casinos no procesan los retiros, así que tengo mucha curiosidad por saber cómo irá entre semana. Si el departamento de finanzas está revisando los retiros, espera. Como ya estás verificado, no debería prolongarse innecesariamente y, si lo está, el casino debería poder explicarte el motivo. Si no te pagan, les damos a los casinos 14 días; luego puedes contar con nosotros para intentar ayudarte.

Pero por ahora, esperaré y recibiré una respuesta del casino.

¿Podrás manejarlo?

Hello, how do I get 20bet Casino to pay me my prize? I've been requesting a withdrawal for about a week now, and they're rejecting me. And I've already uploaded the receipts they requested. And they're making more and more excuses. Now they want the Astro Play receipt to be from a computer, which I told them I don't have. The last deposits I made were from the Mercado Pago, and I also sent the receipts. And yet, they still haven't paid me.

¿Puedo preguntar qué quieres decir con "desde la computadora"? No estoy seguro de entenderlo.

¿Te han dicho en qué formato tiene que estar o lo subes directamente desde tu cuenta del casino?

I had to go to the Astro Play website from a computer and steal the computer in the image from there. But that doesn't make sense. Because I did it and they still denied payment. To do that, I had to give my information to another trusted person who has a computer. They did it for me. And it's still the same as getting the receipt with my cell phone. They just make excuses to avoid paying.



These are some of the things they told me. Because I complained that my deposits were made through Mercado Pago and not Astro Play. And I didn't have the option to withdraw through that method either. And the times that Mercado Pago did come out, they still denied my withdrawal.

I'm going to upload the conversation I had with one of them who went from one to another and no one helped me resolve my situation.

I have to expose them because I feel stuck

They are shameless

It was a waste of time. I don't recommend 20bet because they are scammers.

and so I spent more than a week trying to get paid.

without liars

How can you clearly see the date and the old transfer I made there because the other two times were through Mercado Pago?

and so they had me waiting

I'll try out the casino and give you feedback in the future.

Vou testar o cassino e dou um feedback no futuro.

Lamento que tengas que enfrentar esto.

Lamentablemente, a veces no puedes usar el mismo método de pago para depositar y retirar y el casino busca alternativas.

Además, probablemente tengas que presentar la declaración oficial para pasar la verificación, así que si no usas la computadora a menudo o no puedes acceder a ella, no es culpa del casino. Aun así, sigo creyendo que hay algo más, ¿no?

¿Alguna vez has depositado usando "Astro Play" o quizás Astropay? Porque si lo usaste o pretendías usarlo como una opción de pago importante para "MercadoPago", que por alguna razón no está disponible, en realidad no importa si apruebas la necesidad del extracto. Simplemente tienes que proporcionarlo primero, supongo.

Mencionaste en la queja que algunas recetas fueron aprobadas y otras no. ¿Sabes por qué?

Realmente quiero entender qué ha estado pasando. 🙏