Tema general sobre Betify Casino (página 2)

Hello, Betify's kyc does not tell us the reason for rejection, it only tells us to send the documentation with the last four digits of the bank card and send the photo of the card and my entity documentation and they keep saying the same thing, send it the same What they ask me and I have already sent more than 20 and they keep telling me the same thing and they gave me a date until the 11th since I have been trying to withdraw the amount of money from Betify since March 31st and sending the documentation they ask for and not They solve nothing apart from blocking the Betify account and what they do to me is not fair. I don't know what else to send. I have already sent it in PDF and sent the normal image of the documentation.

I don't understand why they don't accept my documentation since I sent it exactly as they asked me to send it and they responded yesterday and asked for the same thing and I sent it again and I still haven't gotten a response.

La peor parte de todo este asunto es que el casino no le dirá por qué rechaza sus documentos. Sin duda eso sería útil y al menos sabrías cómo solucionarlo o cómo enviar los documentos. Si no te dicen nada y te siguen preguntando lo mismo una y otra vez me parece descabellado. ¿Has probado el correo electrónico, el chat en vivo o cualquier otra cosa que te permita descubrir qué está mal?

De todos modos, como dije, tienes una queja abierta y nuestro equipo intentará ayudarte con todo, así que si no se resuelve, con suerte podrán llegar al fondo de lo que está pasando. Mientras tanto, tendremos que tener paciencia. 🙁

They blocked the account and I don't have a way to enter the live chat.

I completely agree, what they are doing is crazy, apart from they blocked my partner's account and he cannot enter live chat because the account that wants to withdraw this amount is blocked, he has done everything and always with the same response asking for the same thing

Entonces, ¿entiendo correctamente que tanto tú como tu novio tenéis cuentas en este casino? Si su cuenta fue bloqueada, siempre es bueno decir por qué sucedió, pero tal vez el casino esté haciendo alguna investigación y cuando termine, ya haya bloqueado su cuenta. Sería mejor saber con ellos si este es el caso, porque es sólo una suposición mía.

Sin embargo, tengo la sensación de que este podría ser el problema que provocó que no pudieras retirarte y todo esto ha sucedido. 🤔

The problem is with my partner's account, a few days later they blocked his account and he cannot access it in any way and they did not say what the reason is, they simply ask as always for the same documentation and the card apart from that they ask for documentation that is It is impossible that it is the ownership of the card. My partner spoke with the bank and they told him that this does not exist, that by simply sending the photo of the card and the name that he configured as the owner of the card, they would have to validate separately, they gave us deadline until the 11th to validate knowing that we sent the same documentation more than 20 times and they will delete our account and that is unfair to me it seems like a scam to block my partner's account with a large amount of money and give a place until the 11th /4 because otherwise they would delete your account

Vale, ¿entonces no tienes ningún problema en el casino según lo que dices? La verificación tendrá que ser exitosa primero para poder retirarse, por lo que habrá que solucionarlo sino no lo veo color de rosa.

¿Pero entiendo correctamente que el casino le pide al socio algo que no existe para recibir de su banco?

The problem is that they do not want to verify the documentation that my partner who wants to withdraw money from Betify casino has sent and they blocked his account and they do not verify his account to withdraw the amount of money he wants to withdraw from Betify. The only thing he does is send the same email requesting the same documentation and the email is from [email protected] My partner has been sending the same documentation since 03/31, that is, he has already sent more than 20 messages to this email. [email protected]

Entiendo lo que has escrito. Pero el casino no ha explicado por qué el documento sigue siendo rechazado y por qué siguen haciendo la misma pregunta. Habría pensado que tal vez haya algo incorrecto o incorrecto en el documento, pero el casino debería decirlo.

He visto que Verónica también ha avanzado en tu denuncia y veremos a dónde va esto. De todos modos, una cuenta por hogar suele ser el estándar en los casinos, por lo que sería cauteloso en el futuro. 😕

I have deleted my account so that my partner does not have a problem and the KYC people do not say the reason why they reject, they only ask for the same documentation and my partner has until 11/4 for them to validate his account because they say they will delete the account of the

It's not fair that they delete my partner's account with the large amount of money he has on Betify

Mmm, al parecer resultó como no lo hubieras imaginado y vi que la denuncia estaba cerrada. Desafortunadamente, Verónica ha proporcionado toda la información relevante de por qué sucedió esto y, como dije, lamento que haya resultado así.

Sin embargo, siempre hay que tener cuidado con este tipo de cosas y no infringir las reglas de los casinos en el futuro. 🙁

Me and my partner didn't know what would happen, we had no idea and that's why I asked Betify to delete my account.

If they delete my account, my partner won't have any problems, right?

Suele ocurrir que ambas cuentas finalmente se cierran. Siempre debes consultar los Términos y condiciones y utilizar tus propios datos para depósitos y todo lo demás.

Verónica le ha copiado exactamente la información relevante en la denuncia.

Lo siento. 😥

i have a suspended account at this casino, and they say they won't reopen it unless i send other documents, and they claim i edited the document when verifying the account. I'm trying to find another way to verify, but they're making it difficult

estou com a conta suspensa neste cassino, e dizem que so vão reabrir se enviar outros documentos e eles alegam que eu editei o documento na verificação da conta. Estou tentando encontrar outra forma de verificar, mas estão dificultando

Hola, entonces pasas por el proceso de verificación y no recibirás el dinero sin él si no lo pasas con éxito.

Veo que estás en problemas y el casino te acusó de editar documentos. ¿De qué otra manera te gustaría pasar la verificación?

Probablemente sea una pregunta estúpida y sé que mucha gente no lo admitiría, pero ¿ha editado alguno de los documentos que envió al casino?

Lo pregunto porque, si no, intentaríamos ayudarte. Pero si lo hicieras, probablemente la ayuda sería inútil.

I haven't edited any documents, it's an injustice what they're doing. They want me to send another proof of address but I don't have another proof of address in my name, I've tried every way to find another proof of address in my name, but I can't. I try to explain but they make it difficult. I try to explain it to them but they make it difficult.

Nao editei nenhum documento, injustiça oque estão fazendo. eles querem que eu mande outro comprovante de endereço mas eu nao tenho outro comprovante de endereço no meu nome, já tentei todas as formas de encontrar outro comprovante de endereço no meu nome, mas não consigo. Tento explicar a eles mas eles dificultam as coisa.

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i can't send my complaint

nao consigo enviar a reclamação