Tema general sobre Betmaster Casino (página 4)

**Update:** I've already submitted absolutely every document the casino requested, even those that violated the law (like selfies and third-party IDs). For several days now, the casino has **completely stopped responding** and **hasn't released my withdrawal.**

There is no longer any pending proceedings. Only deliberate evasion and breach of trust. I will file complaints with **INAI**, **PROFECO**, and public forums such as **Trustpilot** and AskGamblers**.

This situation cannot be allowed to happen nor can it be repeated with other players.

I have 20,000 like this and it's only been a day and I'm already scared, I checked but I don't know 🙁 I was scared so many bad comments

Well, I hope they pay you because I'm already on my second month.

Well, I no longer see any logic in this verification and it seems that this casino acts without any impunity at will. No one regulates it and it doesn't even have the proper licenses to operate in Mexico. It has a permit from the Ministry of the Interior of Mexico of dubious origin that expires in 2035 and that is not in compliance with

And I think the only ones who can do something are the users themselves. Apparently, I will write some complaints with everything they have asked me for. Now they asked me for 5 more selfies, but without the chat, what they are requesting is ridiculous.

Well, I'll update you with my case... they believe that in the end, after requesting multiple documents, photos, selfies, account statements, and so on, the casino stole my money, blocked my account, and didn't give any explanation.

More than their terms say they can do it..

It is sad to see that there are these types of casinos in circulation that do not have the slightest respect for the players or for forums like this because they did not even give an answer to my very kind mediator Adam, nor for anything they do not even respect their terms, they only use them to justify their theft.

Es una tontería. Vi que el casino aún tiene tiempo para responder, pero cuando Adam dice que intenta comunicarse con ellos sin obtener respuesta, supongo que no hay nada más que hacer.

Esperemos a ver si algo cambia hacia el final, aunque no estoy seguro, pero la esperanza muere al último.

Si no es así, probablemente la queja se cerrará por no haber sido resuelta para el casino.

Thanks for the follow-up. I want to confirm that, like Adam, I've continued to try to contact the casino directly, but have received no response.

I've even tried to contact Betmaster's CEO, hoping to find out if he's aware of his team's irregular and possibly illegal handling of verification processes, including requesting third-party documents, which is completely outside of any acceptable norm.

For months, they tricked me with the promise that they would release my withdrawal, giving me the runaround, requesting documents, and assuring me that they would resolve the issue soon. But in the end, they confiscated my balance without a clear explanation. That's not a mistake or a fault; it's a deliberate attempt to unjustifiably withhold funds.

I've made it clear to the casino that their silence only confirms their lack of transparency, and that they are confiscating winnings without offering justification or following legitimate procedures.

Given this situation, I opened a public page to present the evidence in the case, and I also let them know directly. Yet, they chose not to respond, not even to Adam, whom they said they would provide information to, and then decided to ignore as well.

It's incredible that the casino chose to pay the price of losing its public reputation and credibility rather than release an amount like mine, which poses no financial threat to a betting house of this size. This makes it clear that this isn't a simple mistake, but a structured practice.

I'm grateful to Casino Guru for highlighting this case. These types of platforms must be held accountable to the gaming community.

Lo resumiste muy bien, pero esperemos al final. A veces, el casino simplemente extiende el plazo y al final nos envía lo que pedimos. No digo que tenga que ser así, pero podría serlo.

Lamento tu situación y me daría pena decir que terminará mal. Pero a veces eso pasa.

Si vale la pena la reputación del casino como dijiste, que así sea.

Betmaster won't let me make my withdrawal. It sends me a link for account verification, which is useless. It already told me to open it from another browser. I tried it and nothing happened. It's just the day verification isn't possible.

Hola, entonces no puedes retirar el dinero a menos que pases la verificación y el enlace que te enviaron no funciona, ¿verdad? ¿Has intentado preguntar si es posible enviar documentos por correo electrónico o si hay alguna alternativa? Cuando les dijiste que el enlace no funcionaba, ¿qué te dijo el casino?

BETMASTER BETMASTER AND A THOUSAND TIMES BETMASTER UFF.. I'M A LITTLE LAZY TO TELL YOU AGAIN ALL MY ORDEAL WITH THIS CASINO THAT HAS FRAUD FOR 2 NAMES... BETTER I opted to go complain to the bank to get my money back... since they have half the internet bought with false advertising and made-up reviews... I recommend that if you don't want to spend months trying to get paid in vain, play somewhere else.

Quizás esta sinopsis y el contenido relacionado te den algunas pistas. Sé que no estás de acuerdo, pero no te han engañado.

La jugadora mexicana reportó solicitudes sospechosas de fotos de documentos pertenecientes a otras personas. Expresó su preocupación por el proceso de verificación excesivo e irrazonable del casino, que incluía la exigencia de identificación y selfies de múltiples terceros que habían realizado depósitos en su cuenta. A pesar de presentar numerosos documentos, incluyendo extractos bancarios e identificación personal, la jugadora sintió que el casino estaba utilizando estas solicitudes como una táctica para retrasar y finalmente denegar su retiro de 10,000 pesos. El Equipo de Quejas intentó mediar contactando al casino para obtener una aclaración, pero este dejó de cooperar. La queja seguía sin resolverse y la jugadora planeó escalar el asunto a las autoridades legales mientras documentaba experiencias similares de otros jugadores afectados. El caso se marcó como "no resuelto" y se le recomendó que presentara una queja ante la autoridad de juego correspondiente en México. El casino solicitó la reapertura de la queja y proporcionó evidencia de la participación de la jugadora en una actividad fraudulenta. En consecuencia, la queja se reclasificó como injustificada.

https://casino.guru/betmaster-casino-mx-player-faces-requests-for-multiple 👈

Ojalá que esto no te vuelva a pasar.

Well they can say whatever they want but I was never told what fraudulent activity they claim someone who only deposits amounts of less than 300 pesos with spei can do... however it took them 3 months to deign to respond with a vague response fabricated at the last minute by themselves, and as a last option to not pay, which is what they do with many users and of everything they accuse them of, they are the ones who do it. I did show evidence of how their support has several names in different places and they give their opinion as experts, but anyway, it is up to the users to decide if they want to take a risk or investigate a little more about the similarity of the complaints on the internet against this casino. I better opt for my bank to fix it.

In the end, it is always the word of the multi-million dollar company that enriches itself by unfairly confiscating profits and buying half the internet with false advertising and reviews against the user, since the bank decides who is the fraud.

No sé si te entiendo, pero entiendo tu dolor. Mucha suerte con el banco, supongo. ¿También te fijaste en el consejo sobre la autoridad de licencias? Puedes intentarlo también.

https://casino.guru/presentando-quejas-a-los-reguladores 👈

Lo comparto por si te interesa.

Thank you, I appreciate the understanding, but more than pain it is more of a little disappointment that companies are managed that steal SHAMELESSLY in front of everyone and that the process in which it can be exposed is so slow and people in the meantime continue to fall for the fraud, that is why they do not care much about what they do when it is discovered, they steal millions every day as they lack clear legal representation and they use mornings to register the casinos simply when the fraud is discovered they disappear with everything they stole, they change the name of the permitting company to cover up and continue stealing and it is very difficult for them to really feel the consequences of what they do to the users but well, everyone receives what they reap. I still want to believe that in some way there is some type of justice for these people.

Companies that steal millions every day, hide behind phantom permits, change names, and keep on looting. The legal system follows them, they run... and people keep falling for it. It's not random, it's a fraud with a logo and a website.

Por lo tanto, le recomendaría que presentara sus inquietudes a la autoridad competente. Sin duda, es el único "juez" oficial. Quizás su caso se vea de otra manera, y sinceramente, no creo que esta situación se trate de una lucha general y constante entre el bien y el mal, como usted aún sugiere. Si me permite una sugerencia, sería más efectivo abordar sus inquietudes directamente con el organismo regulador en lugar de centrarse en generalizaciones. Esta es una acción tangible que puede tomar, una que podría brindarle una perspectiva alternativa sobre su situación con Betmaster. Ninguna de esas "publicaciones de justicia" tiene el mismo potencial, ¿verdad?

I appreciate your suggestion, but I want to clarify that my case is already being processed by the competent authority, so it's not a matter of not knowing the official channels.

However, public visibility serves a different and equally legitimate function: to inform and warn other users of documented situations that could affect them.

This is not an "abstract struggle between good and evil," but rather concrete, verifiable facts that deserve to be exposed.

Justice publications, far from being ineffective, are tools that have driven change and exposed irregularities in multiple cases.

Therefore, I will continue to act on both fronts: legal and social.

Besides, isn't that what forums are about?