hace 3 semanas
Como era de esperar, mi queja fue cerrada por no resuelta.
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Tema general sobre Betsolino Casino (página 27)
hace 3 semanas
Mi queja fue cerrada por no resolverse y Casino Guru confirmó que Betsolino no tiene licencia.
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hace 3 semanas
Jaro, I think that most of us are the same opinion as we are scammed by this casino.
I do understand the policy behind the rating. I think we are all extremely disappointed because of lack of action from Casino guru site.
You can clearly see that this casino does not communicate with you or the players. No payouts have been made for months now and new complaints are still pilling up. As a respectable website you should alert the players that it is not possible to receive your winnings from the casino, because now people deposit hoping they will win and their winnings will be paid.
As long as I do understand the rating calculations, I do not understand why you cannot just put a disclaimer, that there were a big amount of complaints about missing withdrawals. Also, in 5bonuses casino complaint my complaint was closed with incorrect reasoning, as far as I know this affects the black points and casino got less than it was supposed to be. I reopened the complaint stating it, my request was just denied.
I checked AskGamlers a long time ago (I believe it was the beginning of July) and they instantly gave the casino rating the rating of 1 and has a disclaimer about it.
From this lack of action I can only speculate that you might have some inside deal with the casino to attract more players. And when complaints are closed, you simply say that we have done everything, nothing else do to.
Well, do better in the future. I used to trust this site, but now I have more questions than answers.
Also, to finalize this, you are claiming that both Betsolino and 5bonuses have licences. Actually, both of the casinos do not. I also noted this in my complaint and it was simply ignored.
Extremely sad to experience and see these things happening here.
hace 3 semanas
I understand your attitude and your opinion as much as I can and I think you have expressed it well. When the complaints are investigated and the casino does nothing, the safety index will change and if they continue to not pay out players, we can talk about maybe adding something to their review. I'm not in charge of that, unfortunately.
I don't think we need to speculate too much about whether we would be luring players to such a casino, because the answer is that we are not trying to lure anyone to any casino. If all the players didn't play, it would probably be more beneficial.
Anyway, as far as the license and this question is concerned, I've had it checked again, so if I find out anything I'll let you know.
I understand the frustration of all the players and I don't defend a casino, but also our procedures have to be understood by the players and someone who has been with us for a long time knows how it works. I just don't think it's right to immediately put something like players say when the casino doesn't pay. I'm not saying that in this particular case but in general, it just doesn't work that way for us. Especially if the casino was fresh maybe 1 week ago. If the casino continues to do these things, then there is a possibility that it will happen and you will see a warning on their review.
I understand all the players and I would be upset myself, I am also sorry to see that nobody gets the money, but in contrast, we have a casino that has a safety index of almost 0, a lot of warnings and yet some players deposited there and then came to complain that it is our bad. Sometimes I have the feeling that nobody can be satisfied to everybody's satisfaction.
hace 3 semanas
I’ve found really interesting documents of the registration of Betsolino group. Official documents from the authorities of the UK. Can I share the pdf’s with you and other players? I’m really really really surprised that the CEO of Betsolino limited is a guy named Sebastiaan van Bochove… he’s also from the Netherlands like me. Maybe I can go to the Dutch authorities to claim my winnings and tell them what’s happening with all of us?
hace 3 semanas
Sí, yo también lo encontré. La pregunta es, ¿es esta betsolino limetd también la empresa correcta porque creo que todo es falso y los operadores de casinos solo usan el nombre para verse mejor y ser creíbles?
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hace 3 semanas
Si tienes datos de contacto o nombres, ¡publícalos!
Gerente de afiliados y la persona que responde a las quejas aquí: Stefan Neumann - puedes buscarlo en LinkedIn.
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hace 3 semanas
I’ve found really interesting documents of the registration of Betsolino group. Official documents from the authorities of the UK. Can I share the pdf’s with you and other players? I’m really really really surprised that the CEO of Betsolino limited is a guy named Sebastiaan van Bochove… he’s also from the Netherlands like me. Maybe I can go to the Dutch authorities to claim my winnings and tell them what’s happening with all of us?
hace 3 semanas
If it's freely available information that you found on the internet then I don't think there's a problem in sharing it.
I think that if you are determined, you can try it but I can't guarantee you what the result will be because I am thinking that even though the CEO is from the same country but the casino is registered in the UK, whether you will be able to do something. But maybe it is better to try something than nothing.
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hace 3 semanas
Esta es la dirección para archivos pdf 
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hace 3 semanas
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hace 3 semanas
¿Qué puedes hacer con la información ahora? ¿Puedes contactar a alguien?
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hace 3 semanas
Sí puedes si obtienes una respuesta que sea un ????
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hace 3 semanas
Envié un correo electrónico a betsolino limit pero no obtuve respuesta
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hace 3 semanas
Por lo que parece, mi reclamación se cerrará hoy y aparecerá como no resuelta. 5bonuses no responde. Nunca más volveré a pagar con PayPal y paysafecard, solo transferencias bancarias, para que puedas recuperar tu dinero en caso de emergencia.
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hace 3 semanas
The same here, never gonna use paysafecard anymore!
hace 3 semanas
Well, yes, that's something I've seen as well, but nobody answered us, otherwise they would have solved the complaints. Whenever we get in contact with someone and they are willing, it shows. There are casinos that can tell right away that they won't deal with us. However, if they have no interest and no one is approached, it's impossible to help. 😕
hace 3 semanas
¿No tienes más información sobre el casino, como otros contactos, direcciones de contacto, direcciones de correo electrónico, etc.?
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hace 3 semanas
No importa si contactas las respuestas no por qué solo quieren estafar dinero y nada más
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hace 3 semanas
Atención, todos los casinos que se abrieron en 2024 son absolutamente dudosos y solo pagan a unos pocos jugadores para ganarse la confianza y luego ya no quedan más. Juega solo en casinos que llevan en el mercado entre 3 y 4 años
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hace 3 semanas
¿No tienes más información sobre el casino, como otros contactos, direcciones de contacto, direcciones de correo electrónico, etc.?
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hace 3 semanas
Well, we have a couple of them, but we used all the ones we had and could. If the casino doesn't want to cooperate and respond, then we can have a million contacts and not move anywhere.
hace 3 semanas
¿Podrías compartir esto con nosotros para que todos los jugadores puedan bombardear a estos estafadores con mensajes?
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