hace 11 meses
Hola jaro
Sí, es tal como lo describe. He presentado una queja y espero que el casino revise el chat entre nosotros.
A mí también me sorprende bastante. Elegí el casino por su alto índice de seguridad.
Gracias
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Tema general sobre BitStarz Casino (página 7)
hace 11 meses
Thank you for your reply.
Nevertheless, do you or have you communicated with the casino how to withdraw your money when you have a closed account ? Did the casino advise you what you should do ? Did they tell you why they took your money out of your account ?
Let me know.
hace 11 meses
Escribí que quería los 350 euros que había ganado. Respondieron que debido a un error técnico el dinero lamentablemente se había perdido. Luego respondí el chat: ¿Cómo retiras tu dinero? Me gustaría que me los pagaran y cerrar mi cuenta porque creo que es irresponsable que surjan problemas técnicos y no te paguen tus ganancias. Luego me respondieron en el chat: lamentaron escuchar eso y si estaría interesado en algunos giros gratis. No logré responder y luego simplemente cerraron la cuenta y no he recibido correo ni otros mensajes sobre nada desde entonces 🙁
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hace 11 meses
Yes, it's a pity you haven't had any conversation with the casino since then. Maybe you would have come to some reasonable agreement eventually.
However, if the money is just lost, I don't really understand. I guess I'd like to know more about the technical error that occurred. Did you also try to ask if it was on the game provider's side ?
Of course, Tomas will continue to look into your complaint and hopefully will be able to help you without any problems. I'll be curious to see how this all ends up.
I hope it will be fair. 🙂
hace 11 meses
Which game was it? How can that money be lost due to a "technical error"? Specially within a provider's game?? When a game is aborted, the money is reinstated to your balance, if the money was lost because it was discounted from your balance to place a bet on any game and if the game for some reason has shown a win that never took place, then the bet amount should be back into your balance.
There are many details missing and it would help a lot if you gave more details, like the game you were playing and the bet amount and if said bet returned a win
hace 11 meses
Hola. Fue la rueda (momento funky) que gané en el juego de bonificación Disco.
El juego no se interrumpió, gané 5 euros por 69, es decir, 350 euros. El dinero simplemente no ingresó a mi cuenta del casino. Revisé la lista de reproducción donde puedo ver todas mis apuestas y aquí también decía más 350 euros, así que escribí al chat por qué no las recibí. y aquí me responde que es por un error, posiblemente porque he jugado varias partidas a la vez. Sin embargo, siempre tengo 2 o 3 mesas abiertas cuando juego y nunca ha sido un problema. Luego pregunté si se perdió el dinero. y allí ella respondió: sí, lamentablemente. Luego escribí que no confiaba en su sistema de casino ni en cómo pagar el monto actual porque quería cerrar mi cuenta. Luego ella respondió que lamentaba escuchar eso y ¿si no quería algunos giros gratis? ¡No pude responder antes de que se cerrara la cuenta! Y ahora no puedo pagar lo que tenía en pie... Definitivamente NO creo que Casino esté a la altura de estas críticas que tienen. Aconsejaría a todos que no jueguen en lugares donde corren el riesgo de que no les paguen las ganancias (podrían haber sido 100.000 euros o más) y luego pueden simplemente decir que ha habido un error, tal vez porque han jugado 2 juegos 🙁
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hace 8 meses
This seems a little strange to me, over the last couple of days I had a bad run at Bitstarz playing their black jack, and had lost 13k in a 1 or 2 k lots. Then I said screw it one more time, and managed to win 16k of my final 1k deposit. Now they need to check with the game provider ? It's bit starz original blackjack, and the max payout per round would be 3x for a black jack, or 2x for a normal round. Bet spread was from 100 - $1000. All Cash deposits no bonus nonsense. This seems a little weird to me.
hace 8 meses
Have you tried to ask the support about that? I reckon you will get some answers as soon as they will have all the information from the game provider. Unfortunately, for now, you just need to wait, and there is nothing much to do. Hopefully they will be able to get back to you in a short time. Please let us know about any development regarding this.
JakeLazare
hace 8 meses
I noticed you addressed about ten players with this friendly recommendation. Pardon my manners, but could you support it with a screenshot showing your successful withdrawals?
You know, gambling is a very competitive industry, and even though I have no reason not to believe you, I prefer to be straight. Players usually don't act like this, so your cooperation is appreciated.
The last time I saw such a high level of quite similar engagement, no screenshots were provided.
I appreciate your understanding and upholding transparency. 🙏
hace 8 meses
El amigo ahí esta publicando un casino en varios temas de otras discusiones con la misma frase, sin ninguna prueba, no me fío,
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hace 8 meses
Yeah they've approved my withdrawl, so all is well. I just found it weird they'd need to go to such lengths for a net profit of 2k.
hace 8 meses
Yeah they've approved my withdrawl, so all is well. I just found it weird they'd need to go to such lengths for a net profit of 2k.
hace 8 meses
That is really great. Well, I am not really sure, if it is about the amount, or they just really needed to check things out in your case. Let us know, please, whenever you will receive the money. Which payment method are you using?
hace 8 meses
I recieved the second 8k withdrawl into my bank today, actually pretty quick for a bank withdrawl.
1
hace 8 meses
Today you are one of the many who have already received money in some casino. I'm honestly delighted to see such players as many as possible.
In this case, will you give the casino a chance and will you continue to play here ? 🙂
hace 8 meses
yeah it didn't drag out, I was a little worried as I've seen other cases where the casino was "checking with the provider" that dragged out for months, or was never paid at all. Bitstarz was quite prompt with their checking, and subsequent payment, so I'll keep playing here.
hace 8 meses
Thanks for your explanation. Sometimes checks can certainly be extended depending on several factors, so it is important to take that into account when looking at such cases.
However, as long as you didn't have any significant problem, then I understand your decision.
May you do well here. ☘️🤞🤗
hace 5 meses
Bitz star casino had this available but no more - to Au players - it’s called Bet along … a person is doing a sort of podcast live streaming and he’s playing a slot and you can either bet whenever you like on any spin or jump off any spin now they stopped offering it to you players. The casino told me to use a VPN but I just don’t understand how it picks it up that I’m from Australia and the game won’t load anyone knows either which casinos got this similar game or how is it that using a VPN? They still know what region you’re coming from?
hace 5 meses
Hi, I was looking for this game to see if we have it here so that I can recommend you another casino where it is, but I haven't found it anywhere. Is it called- Bet Along ?
As for the VPN, always take a screenshot if the casino offers it in case there are any problems. And as for whether they can see where you're playing from, I think IP addresses and things like that aren't hard to keep track of nowadays. Have you verified with the casino yet or not, or if you registered and had to enter your country or something like that they can have information form there.
hace 5 meses
you can try vegebet.com for sure, pg games are available
