ForoCasinosTema general sobre BitStarz Casino

Tema general sobre BitStarz Casino (página 6)

hace 3 años de dearmonikam
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1...5 6 78
hace 11 meses

Hola, bitstarz se niega a registrarse por mí y simplemente elimina mi cuenta. ¿Alguien puede decirme qué significa eso?

Nunca he hecho nada ilegal. Cuando se les pregunta por qué, la única respuesta es una cita de sus preguntas frecuentes.

Había depositado alrededor de 7 BCH y los perdí, sin una solicitud de retiro llegó la solicitud de verificación y luego, después de enviar mis documentos, no hubo nada durante 3 días y luego la cuenta simplemente se cerró.

¿Cuáles son estos procedimientos?

"Como mencionamos en nuestro correo electrónico anterior, según nuestros términos, el casino se reserva el derecho de llevar a cabo procedimientos de verificación adicionales y tomar cualquier acción que la administración considere necesaria.

Lamentablemente la decisión es definitiva y no se puede cambiar".


¿Tienes una idea de qué se trata?

Traducción automática:
jadzia99
hace 11 meses

Hi, from what I can see, the casino could definitely use an answer because this way we don't really know why your account was closed. I'm wondering if there might have been a problem with your documents since this problem appeared during verification.

However, I would recommend that you file a complaint and our team will try to find out more. You can find a link to file a complaint here.

Are you in? 

hace 11 meses

El casino no paga temprano en la mañana, el chat de soporte casi siempre está fuera de línea

Traducción automática:
poivon
hace 11 meses

Hi, I hope that according to what you say you don't have a problem with the withdrawal and you are just describing your experience in this casino. I think that as long as it doesn't take long, it's okay if the casino doesn't pay out in the morning, because I don't see the problem. As far as support is concerned, did you try to clarify the situation or did you ask a question when you mentioned that the they are almost always offline ? What did you want to solve if I may know ? 

hace 11 meses

Solía jugar cuando dejaron la cripta, dejé de jugar y el casino es normal.

Traducción automática:
sarokin116
hace 11 meses

Uhm, have you encountered any crypto-associated issues by any chance? I guess the translator is making fun of us 🙂. It may sound silly of some sort, but I can't figure out the point.

hace 11 meses

Bitstarz hides the minimum ammount to withdraw, only after deposit and request withdraw you can see the abusive minimum to withdraw for brazilian players. That's the best casino ever?


When I could see the minimum necessary to proceed a withdraw, after being a deposit, it was 300BRL, almost 70$. I began to laugh!!!


Really, I didn't see anything that justifies using Bitstarz. Account closed for sure!!!

Rafaeliton
hace 11 meses

If I remember correctly deposits must be wagered 3 times before a withdrawal can be done, how many times have you wagered your deposit?

Editado por el autor hace 11 meses
SunsetGaze
hace 11 meses

I'm talking about withdraws not deposits rollover. For example: if you deposit 50BRL or 100BRL or 1000BRL you must reach at least 300BRL to request a withdraw. They hide it if you don't have real money in your balance, only appears a message written insuficient funds to withdraw.

SunsetGaze
hace 11 meses

Somebody could check it, maybe I'm wrong but my session with Money I concluded it.

Rafaeliton
hace 11 meses

Sorry, my bad, I misunderstood your complaint, now I get it. You are talking about the minimum withdrawal amount allowed, well, most casinos got a minimum withdrawal amount and a max withdrawal amount that is normally visible on the withdrawal tab, regardless of there being a balance in the account or not. I suppose here the minimum withdrawal amount depends on the payment method and currency, sadly there is not much to do, usually in T&C you will find a deposits & withdrawals clauses stating which is the minimum deposit and minimum and max withdrawal amount allowed, next time be sure to check that out or ask support. By the moment in this case I don't really see how to solve this besides betting more and risking losing the balance or get a chance to reach the minimum amount, or maybe asking support if withdrawing below the minimum is possible

hace 11 meses

Somebody could check it, maybe I'm wrong but my session with Money I concluded it.

hace 11 meses

Hi there!

Even though I read your post more than once, I honestly have to admit that there is little to check, in my books.

According to the well-written summary you got from SunsetGaze, I only want to add that next time, I would ask the casino chat or support sooner rather than later. I'm trying to say we all have our preferences, and it's usually quite reasonable to clarify possible issues in advance.

Just to avoid bitter feelings.

Rafaeliton
hace 10 meses

El monto mínimo de retiro realmente es una broma, estoy de acuerdo contigo

Traducción automática:
poivon
hace 10 meses

Hello, have you also encountered this inconvenience for you? I think that if something like this has ever happened before, it's good to ask in advance in the live chat about this kind of thing. At least you will be sure how it is and you will be able to find out if it is worth depositing and playing in such a casino for you. 🤔

hace 10 meses

Hola, uso el Casino cuando puedo depositar $300 o más, por lo que es fácil retirarlos.


Siempre supe esta información cuando usé el casino, pero todavía no estoy de acuerdo, de ahí mi crítica. Entonces lo uso cuando puedo depositar grandes cantidades.


Es solo una crítica, no una queja de que no lo sé, etc. Debido a que el monto mínimo de depósito es 100, pero el monto mínimo de retiro es 300, creo que es injusto.


Traducción automática:
Jaro
hace 10 meses

Estoy ansioso por el tema de los retiros, porque admito que cuando tengo mucho dinero en mi bankroll, estoy ansioso por seguir jugando y aumentar mis apuestas, pero hoy con más experiencia puedo aguantar, pero el El problema es que en el sitio web afirman que el tiempo promedio de retiro es de 6 a 7 minutos, por lo que no entiendo por qué no todos los retiros se procesan por la mañana. Ah, a menos que sea el valor del pedido, que en mi ocasión fue de $5,000.00:.: porque valores bajos en otras ocasiones se procesaban rápidamente.

Traducción automática:
poivon
hace 10 meses

Hello!

Generally speaking, every limit: deposit, withdrawal, bet, e.g., are important aspects that might affect your experiences a lot; hence, it's great you are aware of them.

It's important to note that depending on your deposit history with the casino or the payment method, both deposit and withdrawal limits may change. If you feel the withdrawal limit puts you under pressure, especially when your current balance is high, try to discuss that with the support of finding a casino with adequate limits.

Don't worry; I know you said you're not complaining. I aim to express that it's good to try solving such inconveniences sooner rather than later. Keeping responsible gambling in mind.

So, have you tried to ask the casino?



hace 10 meses

Hello. I have been cheated by BitStarz Casino. They have not paid out a prize of 375 Euros won on Funky Time.

They could see that I had won them but said that unfortunately they were lost due to technical problems.


Editado por el autor hace 10 meses
hace 10 meses

They have subsequently closed my account with almost 300 Euro because I wanted to close my account and they have kept the money. BEWARE BitStars Casino

dannierefsgaard
hace 10 meses

Hey. Hmm the only thing the casino said about not giving you the 375€ win was that they had technical problems, yes ? 

As for your closed account, you asked the casino to close it. But regarding your money, did you communicate how you could withdraw it ? 

Anyway, I saw that you filed a complaint right away, so I'm curious to see how it all turns out. The casino has a pretty high safety index and tries to deal with complaints, so I hope it gets to you when it comes to that. 

I trust everything will be resolved fairly. 

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