hace 1 año
Fair news, so I'm glad you finally got the money. Apparently, it was really due to the holidays and weekends.
Are you going to play here again?🙂
Tema general sobre Bruce Bet Casino (página 9)
hace 1 año
¿Cómo puede el casino tener tan buenas críticas si todo el mundo sólo se queja?
Yo mismo llevo 40 días esperando mi pago.
Siempre una nueva excusa
¡Evita el casino!
No hay nada más que decir
Traducción automática:
hace 1 año
40 days is a really long time to wait for withdrawal, for sure.
May I ask what is the reason for this delay, though?
I would suggest you file a complaint here with our team so they can investigate the matter and try to help in solving the issue.
Please follow this link to do so.
What do you say? Will you try that?
hace 11 meses
Hola, he intentado 5 veces verificarme en Bruce bet, pero me rechazan todo.
Traducción automática:
hace 11 meses
Hello, could you tell me more specifically what documents are rejected? Is everything you send not compliant? Did you ask the casino the reason why the documents were rejected?
Can you explain the situation more, please, I would be grateful and maybe we find out something together.🙂
hace 11 meses
Hola, hace unas 2 semanas gané 3700€ en el casino online 1bruce.bet. He hecho todo lo que se refiere a verificación, he subido todo en formato PDF, facturas, pasaporte, selfie con DNI y captura de pantalla de Paysafe con mi nombre, pero siempre hay alguna excusa y ninguna razón real. No sabemos qué hacer, si alguien ha tenido el mismo problema y puede ayudarme sería de gran ayuda. Muchas gracias
Traducción automática:
hace 11 meses
Hey, can you tell me what the casino sees as the real problem? Are there any documents rejected and you haven't gone through verification yet or what is behind it?
Anyway, if it's been more than 2 weeks, I wouldn't wait any longer and you can open a complaint with us and we'll try to help you.
What do you say?
hace 5 meses
I'm currently 2,5 weeks into my withdrawal process. It always takes 48h for them to give or ask anything.
Started with my withdrawal request, to which they responded after 48h, that they require selfie with an ID, and to verify my bank account. After the next 48h they responded with the message below.
"Thank you for the sent photos. Unfortunately, we cannot send your application to the financial department, as your documents do not meet our security requirements.
The issue could’ve happened because of:
- the missing documents and/or pictures of them;
- the information can’t be made out on the photos (blurry, part of the information is not visible, etc).
Correct the documents and send them via the upload form. If you have any questions or require clarification, don’t hesitate to reach out to BruceBet’s Support."
That really doesn't give a whole lot of info. Some feelings and just a touch of violent urges rise, when it takes 48h to tell you that document were not even sent, because something might be blurry, missing or just wrong.
Sent photos of my ID, without me and started the process. This is now day 5 of my documents being reviewed and thee tome remaining is written in the stars with some dead language.
hace 5 meses
Hey, thank you for sharing your experience.
It's never pleasant when you go through verification and problems arise. So did you send the documents to the casino again, or did you ask what the problem was with the ones you sent before? I would like to make sure that everything I send is in order, and if they had a problem with it the first time, what exactly was the issue.
If you did that, I would maybe wait a little longer, but considering that we give casinos 14 days to resolve such a process, I would also consider lodging a complaint with us.
If you are interested, you can find the link here.
This way, you can be sure that if you don't know what to do next and the casino comes up with something else, we will try to help you.
What do you think?
hace 5 meses
First, after two days they asked a selfie with an ID and to verify my bank account. I sent both and after two days got the "somethings blurry, or..." - message. I thought that the selfie isn't clear enouhg, but went to read the verification rules. There eas mentioned a picture of the ID, so I sent them too. Then the verification lasted 5 days, untill the "blurry or etc..." got a list from support finally to verify google payment, bank card, skrill account and address...
I'm willing to bet, that at least 5 days and another "it's blurry, or missing, or my mom looks too young and need her birth certificate"...
Basicly they don't ask all of documents at once and add to the list every couple of days. The verification tab showed different documents than the support had asked from the financial department...
If This try won't go through, I'll be sure to make a complaint and forward this cluster F.. just about everywhere!
I might fail, because I don't have any kind of utility bills to send, because I don't get any bills, but statements from two different banks state my address...
hace 5 meses
You'll see what the casino will ask you for, and I believe that even if you don't have utility bills, it will be able to serve as a substitute.
Of course, as a player, I would also like them to ask for everything at once, but unfortunately, that's not always the case, and they ask for things later, one by one.
So give it another try, and if there's another problem, be sure to contact our team.
I believe it can be resolved somehow.
hace 5 meses
Ahora ha vuelto como un bumerán. Es increíble que no se pueda identificar directamente dónde está el problema. En la pestaña de Verificación, vuelven a pedir una selfie con identificación, una foto del pasaporte, un comprobante de domicilio y un extracto bancario.
Me pregunto qué pasó con los que envié. El sitio no permite volver a enviar los mismos archivos; solo dice que ya se enviaron.
Se quejan de que el departamento de procesamiento está tan ocupado que es lento. Ni siquiera necesitan clientes allí cuando están trabajando hasta el agotamiento.
En las reglas del casino casi no se menciona que deba tener contratos de luz o agua a mi nombre. Casi todos los documentos tienen la dirección oficial.
Traducción automática:
hace 5 meses
And you didn't even ask what could be wrong with those documents and why they are asking for the same ones again?
To be honest, I would also be interested in that.
I mentioned that if you don't know what to do next and the documents are rejected without reason or you have to wait 14 days, you can file a complaint with us.
That still applies.
hace 5 meses
Hola. Llevo dos semanas teniendo problemas con BruceBet. El problema está relacionado con el proceso de verificación.
Ya he subido tres veces todos los documentos, archivos y comprobantes solicitados. O me piden nuevos o encuentran algo supuestamente inválido.
Ya me he verificado con éxito en otros casinos en línea utilizando los mismos datos y procedimientos.
Me parece como si quisieran evitar pagar.
Por favor ayuda
Traducción automática:
hace 5 meses
Hello, the most important thing for me would be to find out what exactly the problem is. Have any documents been canceled? Would you be able to tell me the reason? What has already been approved?
If it has been two weeks and you don't know what to do next, you have the option to lodge a complaint and our team will look into your case.
hace 5 meses
El viernes resultó que el recibo de Google Pay ya no está disponible. Envié un recibo de mi banco por el pago, pero encontraron un recibo muy impreciso de G-Pay, del que solo tengo una captura de pantalla.
Pasaron cuatro días y volvió a llegar el maravilloso mensaje de que alguien ya no era adecuado.
El servicio de atención al cliente indicó que el último documento enviado no era válido e intentó que me comunicara con el banco para solicitar información sobre el pago. Este recibo ya se había enviado y aprobado.
Google Pay: necesitamos un recibo completo del depósito realizado el 19/07/2025 (30 EUR) donde consten los detalles del depósito (fecha, hora, importe) y su nombre.
Pregunté dónde y le señalé que, dado que ofrecen depósitos con Google Pay, también deberían poder decirle dónde obtener un recibo de pago que cumpla con sus requisitos de verificación.
En respuesta, solicitó solicitar información de pago al banco y especificó que el recibo de pago de Google no se realizó.
¿Dónde puedo encontrar un recibo de un pago de Google Pay que muestre: nombre, fecha, hora y monto?
¡El banco no es la respuesta correcta!
Traducción automática:
hace 5 meses
To be honest, I don't know, I've never needed a statement from GooglePlay, and it seems to me that since it shows up on your bank statement, I would also primarily provide it to the casino from there. But if they don't want it from there and you can't get it from anywhere else, I don't know what else they would want.
Therefore, I recommend that you open a complaint and let our team help you if possible.
Click here and describe everything that is necessary for our team.
I believe that we will be able to resolve this together.
hace 4 meses
Siempre tienes que preguntar a soporte qué falta o qué está mal. Mi problema fue con Google Pay y su verificación. Encontré un recibo en las transacciones de pago de Google Wallet, pero faltaba mi nombre. No pude obtener un recibo del banco que mostrara el método de pago (es decir, g-pay), y la fecha de la transacción era del día posterior al depósito en el extracto bancario. Descargué una copia del chat del banco, que dice que no funciona, y el recibo del banco de nuevo, y funcionó. Esta mañana recibí un mensaje indicando que la verificación se había realizado correctamente y que se había solicitado un retiro. Ahora veremos cuánto tarda y si aún hay obstáculos para el pago. El depósito y las ganancias se realizaron el 19/07/2025 y la verificación se completó el 03/09/2025.
Traducción automática:
ResponderCitar1
hace 4 meses
The banks chat stated that such receipt isn't possible to generate. Didn't translate that accurate... The receipt showed payment to "content boutique".
hace 4 meses
Yes, I understand that the bank was unable to provide such a document. However, sometimes it is unclear what the casino does not understand about such matters. But I am glad that you managed to verify your account and now you just need to get your money.
I will be happy if you keep me updated.
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