hace 1 año
Any reason for that?🤔 I mean, has the casino ever told you anything?
Tema general sobre Cadoola Casino (página 2)
hace 1 año
No hay motivo... cuando retiré 500 euros (después de haber jugado muchos más) mi cuenta fue bloqueada y luego me enviaron al soporte de cadoola kyc. Donde me pedían documentos impensables como facturas a mi nombre
Traducción automática:
hace 1 año
I don't think these are unimaginable documents, but often quite common. For example, what were the ones that you didn't know how to deliver to the casino?
However, I saw that you had already filed a complaint in the past against this casino, which was closed as unjustified because you violated the casino's Terms and Conditions in the context of using a 3rd party deposit method. I assume that was the reason why the casino closed your account, am I right ?
hace 9 meses
Terrible customer service, be careful with payments. They don't pay. 2024. februar 🙁
hace 9 meses
Do you need help, perhaps? Do you still have an active balance you couldn't withdraw?
4
hace 9 meses
Sí, todavía no lo he logrado, ¿a dónde debo comunicarme?
Traducción automática:
hace 9 meses
No me dieron respuesta, sólo me solicitaron documentos que proporcioné. La tarjeta utilizada es de mi esposa, no creo que sea un problema, puedo aportar 8 documentos de ella.
Traducción automática:
hace 9 meses
Most casinos forbid using a 3rd party's card for deposit even if it's a joint account, it normally results in account closure and winnings forfeited.
1
hace 9 meses
No es cierto, utilizo la tarjeta de mi esposa tanto para retiros como para depósitos, sumados a mis tarjetas, en la mayoría de los sitios en Italia sin ningún problema. También obtuve ganancias importantes y no hubo problemas con el retiro dividido un poco en una tarjeta y un poco en otra tarjeta.
Traducción automática:
hace 9 meses
That's good news. In the UK and all casinos I have used they stipulate in their terms and conditions that all deposits must be made in the name of the registered card holder only. People over time have had problems with that issue. So good luck getting your money.
hace 9 meses
I registered for Cadoola under a streamer, I contacted him. And he helped me, he spoke to the manager so I got my money. It was a difficult case.
1
hace 9 meses
No me dieron respuesta, sólo me solicitaron documentos que proporcioné. La tarjeta utilizada es de mi esposa, no creo que sea un problema, puedo aportar 8 documentos de ella.
Traducción automática:
hace 9 meses
Hello there. Unfortunately, as our complaint team had already informed you in your complaint 👈, we have received clear evidence from the casino that you have used a 3rd party deposit method which is strictly against the casino terms. Actually it is pretty common in online casinos, even though, there can be some exceptions, as you have said here 👈. Therefore it is always better to read the terms at each casino before making a deposit, to prevent this kind of issues.
1
hace 9 meses
I registered for Cadoola under a streamer, I contacted him. And he helped me, he spoke to the manager so I got my money. It was a difficult case.
hace 9 meses
Hello and congratulations on getting that case solved. What was actually the reason, they didn't want to pay your money from the beginning, if I may ask?
hace 9 meses
Entonces ni siquiera deberían hacerte recargar con la tarjeta de otra persona, porque eran buenos para coger el dinero, pero no para devolverlo. Aquí está la estafa, todo el mundo es bueno tomando dinero. Opinión muy negativa por mi parte.
Traducción automática:
hace 9 meses
I can definitely understand if you have negative feelings about it and your review is rather bad. However, as it was said, you always need to use your information, documents, payment method written in your name to avoid similar problems. In most casinos these things are forbidden and lessons should be learned for the future. I hope this has been an enlightening lesson. 😕
hace 9 meses
Ninguna lección esclarecedora. Sólo nervioso. Para mí esto es una completa estafa. Porque nadie te advirtió que usaras sólo tarjetas a tu nombre, ni siquiera durante la fase de depósito. Esto se llama estafa. Ninguna regla...
Traducción automática:
hace 9 meses
Now you are aware of what I said and there have been cases here before where people have lost their winnings. This was taken from a random casinos terms and conditions but all casinos have the same policy.
hace 9 meses
¿Debería decir gracias? 🤣 Solo cierra el hilo, está bien. Entiendo que nunca desbloquearán mi cuenta y no podré retirar mis ganancias. Una palabra para describir la cadoola. Ladrones. Saludos.
Traducción automática:
hace 9 meses
Ninguna lección esclarecedora. Sólo nervioso. Para mí esto es una completa estafa. Porque nadie te advirtió que usaras sólo tarjetas a tu nombre, ni siquiera durante la fase de depósito. Esto se llama estafa. Ninguna regla...
Traducción automática:
hace 9 meses
I think it's pretty common and accepted practice that when you play in a casino you have to use everything in your name. There are definitely exceptions, but I would certainly look into such things beforehand, because I don't think it's a scam.
I also found in the Terms and Conditions that the casino may ask you to verify your payment method ownership. So in the future, make sure you check these things out and if it's not clearly written, make sure you ask the casino and take a screenshot if they tell you it's not a problem.
hace 4 meses
I've deposited about 25eur. Won around 75eur. ive tried to withdraw it but they had to verify me. okay. ive sent every documents they asked for. Sadly, my account has been frozen, the help-chat can't tell me why and my money is gone. What is going on here? One year ago everything was fine and now theyre deleting accounts without any reason and taking money?
Editado por el autor hace 4 meses
