Hey. I'm really glad for you that it worked out in the end.
Please write about your experience in the review for this casino, if you wish, here 👈.
I hope you'll avoid this kind of delay in the future. Are you going to stay at this casino now?🤔
Si me quedo en casinia ahora!!
Does that mean yes? I like this question because some players will say that okay, I'll give it another chance and if they don't want to stay they usually give good arguments why not.
Hola querido equipo de Guru
Me registré en el casino "Casinia" para jugar. Después de enterarme, les pedí por correo electrónico que me bloquearan porque había perdido demasiado dinero porque padecía adicción al juego. El 29 de abril de 2024 me comuniqué con ellos por correo electrónico para cerrar mi cuenta, tras lo cual me preguntaron por qué, cuando les dije el motivo no pasó nada. -> ¿Qué pasó? Perdí 5000 CHF.
El 25.05.2024 me puse en contacto contigo nuevamente por correo electrónico.
reportado y mi cuenta cerrada. Por segunda vez. Nuevamente me preguntaron por qué y nuevamente expresé mi opinión. -> nuevamente no pasó nada y nuevamente perdí 5000 chf. En total perdí 10000 chf a pesar de que les di para que me bloquearan. Tengo una crisis financiera porque no me bloquearon.
¿Qué puedo hacer?
Gracias y saludos
Hi, I saw that you opened a complaint and I don't know if it will end well. Obviously I don't want to get ahead of the situation but from what I've read, you didn't mention in your emails that you want to close your account on the basis that you are a gambling addict which is very important when dealing with cases like this.
You also mentioned that you eventually texted them in live chat but you don't have any screenshots of that so it will be hard to prove it.
It's a pity you couldn't take pictures from the live chat as well because that would have helped. 😕
Can someone answer wheather this casiono let players withdraw or no? I am asking because I am waiting for 15+ hours by now and still 0 changes.
😂
Can someone answer wheather this casiono let players withdraw or no? I am asking because I am waiting for 15+ hours by now and still 0 changes.
May I ask if the situation is still the same or do you have any updates?
In the menatime you can browse through the complaints for this casino, where you can gather more information about players getting paid or not.
Check the user reviews as well. It is always a good source of information if you need to find out some insides.
Please keep us informed about the whole process of your withdrawal.
Situation is still the same. More than 35 hours by now. 3 withdraws in a queue with a 0 progress. Have all the screens if needed.
May I ask which payment method you have used and if there is any information on the casino site about how long it usually takes to get the payment?
Bank Transfer. Online supports says it takes 3 working days but its already 1.5 and I dont think they will manage to complete it…
How about we give the casio at least 3 days since it is the estimated time, and then we shall see?
Are you aware of anything unusual that would possibly cause the delay you are so concerned about? If you don't, I would stay a bit more positive.
In any case, keep us informed 🙏
3 days gone. Nothing has changed.
Is your account fully verified at this casino, and did you have any successful withdrawals there before?
It is not possible to verify your account is this casino until it’s administration ask about it which they did not. It is my 1st deposit and 1 withdraw, no welcome bonuses taken etc. My chose of this casino was based on your grades and evaluation but now I cant receive my money.
Are you in contact with the casino? You should try to ask for some explanation about the delay.
I sent an email yestarday but almost 24 hours no answer. Online chat all the time give the same answer about 3 working days which already has been gone. I have all the screenshots if needed even from live chat support.
Then try to be more patient and hopefully the support will answer. If you see that this is taking really too long, our team will surely try to help you out. Just keep in mind that we are not able to intervene earlier than the 14-day time frame passes.
Still no changes. Online Support send the same text each time, email support still no answer. I think it is the time to open a complaint.
Hi, I would slowly start to think about it too, but you have to take into account what Romi said and that is 14 days. After that time our team will intervene and until then they will find out everything they need from you.
I can see that there have been no changes and I am quite sorry if they keep giving you the same answer and nothing moves forward.
So if you decide to open a complaint definitely let me know.
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