Hola. Deposité 30 euros con un bono de depósito. Luego jugó por un máximo de 4 euros por giro. Entregué los requisitos de apuesta y retiraría el dinero, luego recibí un correo electrónico que invirtió más del 30% de mi depósito. Realmente no lo entiendo. ¿Alguien puede explicarlo?
Could you please copy and paste the email here?
Dear player,
After verification it states that:
The maximum authorized bet is 30% of your deposit amount.
You have place multiple bets more than 30% of your deposit amount and this goes against the rules and therefore balance and winnings are cancelled and your last deposit 30 is returned to your player account in accordance with terms and conditions of the site.
If you have any questions we remain of course at your disposal.
Best regards
Hi If you payed by MasterCard or Visa can you let us know where your deposit transaction went to. Might shed some light on who you are dealing with.
Hdmepy.com afirma que se realizó el pago. si sirve de algo?
Did you make more than 1 deposit and if so did they match. I get daily emails from Cherry Fiesta now in my spam box as well as Texts which for some reason I can’t block I think they are a dubious casino to say the least.
Solo hice un depósito.. si alguien puede ayudarme para obtener mi dinero, ¡esa persona será compensada!
Unfortunately Cherry Fiesta is part of Global Games Tech and in my previous dealings with their casinos getting paid out is the difficult part. You said that they accused you of exceeding the 30% of the bet deposit limit which would be £9.00 you said your bets were £4.00 so your best course of action is to email them and ask for proof or to pay out if they can’t. It’s a long shot but worth a go. If they still refuse then write a complaint on here and they might answer also it will warn others that it is a casino that can’t be trusted. Support@cherryfiesta.com
I believe this rule is unfair towards players so feel free to submit the complaint here:
https://casino.guru/complaints
Anyway, did you actually break the rule? Have you bet more than 30% of your deposit?
¡Bien gracias! No, tuve mucho cuidado de no jugar por más de 4 euros. Y el limite eran 9 euros..
Hello, then consider submitting the complaint as Daniel mentioned earlier.
Yeah, that's make it even more strange. They claim you breached a rule that is unfair, but you didn't even breach it as you say.
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