Hola, mi queja aún no ha sido renovada, aunque han pasado 4 meses. Stefan simplemente no responde a mi correo.
Hello. I am sorry for this delay. I will inform our complaint team about your situation right away and will get back to you.
Hopefully there will be some development.
So I have some news for you.
Unfortunately, as Stefan is on sick leave, we'll need to wait for him to come back. Hopefully on Monday.
In the meantime, could you tell us if you got any email regarding your case from our complaint team or even the regulator, by any chance?🤔
Very bad casino.
When you win big they will do everything for delays and not to pay.
They asking more and more documents which you can't provided (you can see complaint from another player, I have absolutely the same situation).
Also they don't have any responsible gaming options which can leave you possibility to withdraw you money. You can block your acc for any period, but it'll be also impossible to withdraw your money.
I saw your complaint here and found out that you actually have a problem passing the additional verification at this casino. Right?🤔
Hopefully we'll be able to find a solution to all this soon, so you will be able to get to your money.
Please stay patient and try to cooperate as much as possible. I will surely keep my fingers crossed for the fastest resolution.🤞
Thank you, I hope you can help because it's absolutely impossible to have a convo with their support, we are still on the same point.
Btw, can u pls kindly ask your colleagues to speed up complaint process, I didn't get any updates from you yet. Do you at least contact casino representative?
Unfortunately, I am not able to speed things up, as every and each complaint has its own timer set. It is due to an enormous number of complaints our team needs to handle and it is not always possible to get to the complaint every day.
Please understand that, and your complaint resolver will be replying to you as soon as possible.
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