Hello CasinoGuru and Crazeplay.
on 07.09.2023 i opened an account at crazeplay, and took a part of their welcome offer, i was lucky and won 9300€ after the wager was done.
Four days later they asked for some KYC documents, and all was sent, and the account got verified, but the payment didnt come.
20/09 they just sent me this mail:
We are writing to inform you that after an internal investigation, Management has decided to close your account.
If, after an audit, it transpires that you participated, or attempted to participate, in a manipulative game strategy to take advantage from the bonus being rewarded to you from the casino, we hold the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your association with our website and/or block your account.
We have declined your withdrawal, subtracted your balance and refunded your deposit back to the same method.
Kind regards,
Payments Cashier
This is not fair at all, i havent manipulated or done something wrong. How can they just do this?
Hi, I would like to start by expressing my sympathy for your problem. In this case we could use some explanation from the casino which would be more specific, because what they wrote is quite general. Do you also know what manipulative strategy you used ?
Anyway, if you think that you have done nothing wrong and you have not violated anything while playing in the casino, I would recommend you to file a complaint where our experts will look into your case and try to help you. Just click here: https://casino.guru/complaints/all
I think that might be the most sensible step, if you say that everything on your side was fine.
What do you say?
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