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PrincipalForoCasinosTema general sobre CrownPlay Casino

Tema general sobre CrownPlay Casino (página 15)

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Waldemar.1
hace 6 meses
deesus

No todos se juntaron primero 2 y luego 1 👍🏻

Pero después de que llegaron los dos primeros, pasaron otros 3 o 4 días hasta que llegó el último.

¡Sólo ten paciencia y no canceles!

Traducción automática:
phippu95ph2331
hace 6 meses
deesus

Gracias por la respuesta. Ahora solo queda tener paciencia 🙂

Traducción automática:
Waldemar.1 ha borrado el mensaje
miguelfh1040
hace 6 meses
deesus

También tengo una gran suma que el casino en línea debe pagarme. ¿Ya te la han pagado?

Traducción automática:
Waldemar.1
hace 6 meses
uses

Hello,

I just wanted to say that for the worst-case scenario, the complaint represents a beneficial step you took. Of course, it would be great if the casino managed to pay you much sooner, yet if that does not work, my colleagues will gladly get involved.

Radka
hace 6 meses
deesus

Está bien, gracias

Traducción automática:
mert15e ha borrado el mensaje
mert15e
hace 6 meses
uses

I think everything was explained in the complaint: "According to the available evidence, you submitted your self-exclusion request on 17 July, and the casino closed your account on 20 July. Please note that, in most casinos, self-exclusion requests are handled manually by the responsible departments. This process requires some time to ensure requests are handled appropriately and with the necessary attention.

From our perspective, CrownPlay Casino acted promptly and restricted your account access within a reasonable timeframe. Therefore, the casino cannot be held responsible for the deposits you made during the request-processing period."

There's not much else to say, almost no casino will close your account as soon as you ask them to. Three days is fine in our opinion, and from what I've read, the casino wanted confirmation that they should close your account, which Veronika said she couldn't find in your evidence.

There's probably nothing more to add.

Jaro
hace 6 meses
ptesus

CrownPlay Casino paga las ganancias, casino honesto.

Traducción automática:
ericleo
hace 6 meses
uses

Do you have such experience?

I'm glad. 🙂

How quickly do you make your withdrawals? 

hace 6 meses
ptesus

file Recibí los retiros en 2 días.

Traducción automática:
ericleo
hace 6 meses
uses

Something every player would definitely like to see.

Do you play here occasionally, or is this the casino where you play most often? 🙂

Jaro
hace 6 meses
ptesus

Suelo jugar en esos, Jaroslav:

- Spellwin;

- novajackpot;

- humo;

- trino;

- Amunra;

- héroe;

- CAZIMBO;

- ganar leyendas;

- SUPABET;

-Juego de cuervos;

- sueños de suerte;

- lukki;

- tenga suerte;

Traducción automática:
ericleo
hace 6 meses
uses

Sure, thank you. I think I've already seen this list that you shared in another thread.

I'm glad you have several places where you don't have any problems. I wish it were like that everywhere.

Jaro
hace 6 meses
ptesus

Si, hay casinos deshonestos pero nunca sabemos cuales son, entonces yo solo hago un deposito y cuando gano un poco solicito un retiro, si el casino no paga hago una queja pública y ni siquiera juego más, entonces trato de retirar un poco solo para probar si el casino paga, si el casino paga hago nuevos depósitos, estoy teniendo un problema para recibir un retiro de 1.500 BRL del Casino EXCITEWIN.

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ericleo
hace 6 meses
uses

Yes, that's probably what I would do too. If the casino had a problem paying out a smaller win, how would it be with a larger one?

Of course, as far as the casino issue is concerned, we are writing about it in the casino thread, so I would leave it there. 

hace 5 meses
uses

Hi I recently had a win with crownplay the first withdrawals were paid into my account within 3 days the following 3 withdrawals unfortunately took 20+ days and paid after a complaint was submitted

I have submitted further requests for withdrawals and again under review for more than 5 days they have now lowered my VIP level so withdrawal amount has been lowered I have sent several emails asking how to withdraw full amount pending and what is left in my account within no reply live chat is obviously automated as I get same reply from them to be patient they have a large number of withdrawals requests

they assure me that the funds are safe and will remain in my account

I know they want me to play but I won’t risk losing that amount does anyone know how to go about getting the whole amount paid out? So I don’t have to go through this every time I request a withdrawal

cheers



Joeyallen
hace 5 meses
uses

Hello, smart move not to play. It is indeed a very unpleasant experience. Who would want to wait for each withdrawal as you did? The casino may indeed be delayed, but I understand it, it is not very cool if you have to go over that again.

I fear that under such circumstances the casino must find a way to pay. We may try to help you. if things go sideways. Are you familiar with the complaint process we offer?

https://casino.guru/how-we-resolve-casino-complaints



Radka
hace 5 meses
uses

Hi thanks for your reply it is frustrating to have to go through this each time I request a withdrawal I had to submit a complaint with you guys last time to get them to pay I will definitely submit another complaint and see if I can’t get them to pay out the whole amount this time I have sent them a couple of emails requesting payout which they acknowledge but don’t reply

cheers. I submitted a complaint but i am told hasn’t been 14 days yet

cheers

Editado
Joeyallen
hace 5 meses
uses

Hello, to me, it seems like you could use a more convenient casino website. Going through all of this with almost every withdrawal is just brutal.

Yes, the team will only step in after a full 14-day period; however, the casino is notified when you lodge the case, which can also influence the situation and be beneficial for you.

I honestly hope it won't take any longer.

Cheers!


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