I also find it appropriate, even though I did not see any examples. However, I respect your feelings; at least the support could do the same, I guess. Try not to think about it, please. This problem with delay is a source of stress on its own.
Esta mañana recibí un crédito de 500 €. Todavía me faltan 5000 €... ya veremos. Estoy muy estresado, y quizá estoy leyendo los correos electrónicos de forma diferente...
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
Seguramente después de obtener todo mi dinero pediré cerrar mi cuenta de juego.
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Ya presenté una reclamación. Gané 7.000 € el 12 de enero y hasta la fecha solo he recibido 2.000 €.
I genuinely think this site is out of money and can not meet the demand of their cashouts. Their own terms and conditions says withdrawals would be processed way quicker. It makes absolutely no sense and this should impact the trust rating when they blatantly lie in the terms and conditions.
It says the finance department will process withdrawals within 3 business days, well for me we’re already at day 6 and I’m still in the "final stages of approval." This site is lying to you and their Terms and conditions are lying to you. I would ask casinoguru to please call on a representative from this company to explain why their terms and conditions and support are lying to us? Why is their trust rating so high?
Esta mañana recibí un crédito de 500 €. Todavía me faltan 5000 €... ya veremos. Estoy muy estresado, y quizá estoy leyendo los correos electrónicos de forma diferente...
Oh, it has been quite some time! With this "speed," I do not even dare to count how many weeks are left to get the whole sum. I wish I could help you feel better, but the only thing I can actually say is hang in there; the money is coming but painfully slow. 🙁
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
Hoy me cancelaron un retiro y lo volví a hacer
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Ya aceptaron el retiro. Habrá que esperar a ver cuándo llegan al banco.
Isabella, tu retiro de 500 EUR ha sido cancelado.
Si usted mismo canceló el retiro, no es necesario realizar ninguna otra acción.
Si no ha cancelado su solicitud de retiro, la cancelación puede deberse a un error técnico con su proveedor de servicios de pago.
Al realizar una nueva solicitud de retiro, para evitar cualquier inconveniente, siga estas instrucciones:
- Utilice siempre el mismo método de pago utilizado para el depósito al retirar.
- Asegúrate de que no haya verificaciones pendientes en tu cuenta de juego.
- Para una mejor experiencia en nuestra plataforma, recomendamos utilizar el navegador Google Chrome.
Además, recomendamos utilizar transferencia bancaria para solicitudes de retiro.
- Asegúrese de introducir los datos de su tarjeta y su IBAN personal con precisión, sin espacios adicionales entre los dígitos.
Si tiene más preguntas, no dude en contactarnos a través del chat en vivo.
Aquí está el correo electrónico que llegó.
typical prepared email. let's see when the new request will be handed properly. wishing you a smooth process
typical prepared email. let's see when the new request will be handed properly. wishing you a smooth process
La nueva solicitud se tramitó esta mañana. Todavía tengo 2500 en mi cuenta, 1500 euros en trámite y 1000 que deberían llegar.
Querido Isaías 55,
Gracias por su paciencia.
Tenga en cuenta que estamos en contacto con nuestro equipo de pagos y le informaremos lo antes posible sobre sus nuevas solicitudes de retiro. En cuanto al retiro cancelado, parece que fue cancelado por el proveedor de pagos.
Le agradecemos sinceramente su comprensión y cooperación.
Atentamente,
Equipo Dragonia
¡¡¡ESTA ES LA RESPUESTA QUE ENVIARON A LA QUEJA!!!! ¿PERO CREES QUE ES UNA RESPUESTA????!!!!😡😡😡😡
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
No me gusta nada esta situación. Martín, que está siguiendo el caso, debería ponerle fin.
Well, our mediators are in no position to stop anything, especially the casino's lack of sharing information. I believe I said that complaint truly requires patience. So, given the circumstances, maybe it would be beneficial to take a break from this, allowing your mind to drift away a bit, just for a couple of days. Enjoy some time away from the forum; focus on the weekend at hand. Do something else, because frankly, no matter what we feel, nothing can speed things up for now.
only time will tell whether it's going to be something worth yelling at ;(
Yes, that's true. I hope it will be shouting, but ultimately positive.🙂
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
