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Tema general sobre Gamblezen Casino (página 4)

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hace 11 meses
uses

Hello !

Unfortunately, my experience with this casino is not a good one. I say this because I noticed yesterday that my bank statement shows transactions from merchants of different categories. None of these merchants have the merchant code 7995, and this is a problem because I have activated security against gambling deposits with the bank, yet this casino somehow managed to create a security breach.

This does not seem right to me. I tried to contact them, but they blocked my account and did not respond to my question or my request for a refund of the amounts charged by those merchants! In my opinion, responsible gambling does not exist here, and this casino is lacking in ethics and morality by doing this, knowing that addicts will find a way to play here!

On March 26, 2025, I made the following deposits to this casino:

400.00 EUR TERRVERS

500.00 EUR SitexCraft

500.00 EUR TERRVERS

300.00 EUR TERRVERS

100.00 EUR PRDCTLUX

My conclusion about this casino is that they are making a mockery of all addicts. Even aside from this, it is illegal to use a different merchant code for money laundering!

olteanimputit12
hace 11 meses
uses

I'm really sorry for the whole situation at this casino.

As I believe it is due to the fact that the casino uses some third-party payment provider, and it doesn't show the same when you look at the deposits made.

Unfortunately, this way, your bank doesn't block the payments.

We'll need to wait now to see if our complaint team will be able to do something regarding your complaint, even though I am not very optimistic. Sorry to tell you that.

Also, if you need some professional help with your situation, here you can find help centers available in your country.

I wish you all the best, of course. 🙏

olteanimputit12
hace 11 meses
uses

Hello,

This is very actual topic and other players have already been discussing options in a specific thread; perhaps you would like to give it a look. 👈

I also spotted an active casino representative in this Gamblezen's thread, so perhaps you will get more official responses.

I'm sorry to see that this practice ruined your efforts to block yourself from casinos.

hace 10 meses
ptesus

Otro casino ladrón de este grupo, juegos amañados, aquí no hay RTP, y aparte de los 135 giros que gané con el depósito, los bloquearon. Una vez más, el gurú manipula las puntuaciones de los casinos solo para sacar tajada, ¿verdad?


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Traducción automática:
Anonymized862
hace 10 meses
uses

I'm sorry you got the error.

Have you tried to contact the support so they can try to fix it, or do you just accuse everyone around you?

Romi
hace 10 meses
ptesus

Sí, contacté con soporte, lo solucionaron y me pusieron otro juego y, aunque parezca increíble, no pagó en ninguna de las 135 rondas. Es increíble, pero en fin, como dices, LA SUERTE NO ME ACOMPAÑÓ. Ayer volví a cometer el error de querer apostar en MonsterWin y perdí el dinero como agua. De esos casinos que valoras, ¿hay alguno que no manipule los juegos y ofrezca el RTP correcto?

Traducción automática:
Anonymized862
hace 10 meses
uses

Well, I start to believe that online games are really not your thing, so maybe you need to reconsider joining more casinos. What do you say?

Also, if you have any proof that the RTP of any casino is manipulated, please send it to us, and our team will surely investigate the matter.

Thanks.

hace 8 meses
ptesus

El casino es bueno y rápido con una amplia variedad de juegos, pero el soporte es malo.

La cuenta ya esta validada pero no pagan.

Traducción automática:
bufas
hace 8 meses
uses

Hi, how long has it been since the casino failed to pay you. Do you know the reason why? Have you tried to resolve it with support and apparently they didn't give you any advice or is there something else why you say that support is not good?

hace 8 meses
ptesus

Sí, ya hablé con el chat de soporte, donde dicen que no es su responsabilidad enviar un correo electrónico. Ya envié un correo, pero hasta ahora nada. KYC envió un correo solicitando los documentos, que ya se enviaron, pero no los aceptan porque deben tener la dirección en el banco, que no aparece impresa. Cancelé el retiro y lo hice a través de otro banco, pero hasta ahora nada. Ni siquiera responden a los correos, así que se nota que el soporte no es bueno. Da igual de dónde lo obtengas, ahora te toca pagar.

Traducción automática:
bufas
hace 8 meses
uses

So I see that support is not helping much. 

But what I would recommend is not to put a cancel on the next withdrawal because it will only prolong the waiting time again. So now you have to restart the waiting time again. 

If 14 days pass and nothing happens and you have no money let us know.

However, you will also need to go through verification without it you can use whichever method you want but if it is not successful you will not get the money.

Jaro
hace 8 meses
ptesus

habia hecho el deposito por payshop, intente retirar por binace ya que ya me habian pagado por alli, pero me rechazaron asi que intente transferencia bancaria en la que me pidieron los datos, me enviaron los datos y no los aceptaron porque tenia que tener la direccion, pero el banco no la proporciona ni en papel ni por la app del banco. cancele el retiro. volvi a retirar por otro revolute el sabado pasado hasta ahora nada, no contestan no dicen nada.

Traducción automática:
bufas
hace 8 meses
uses

I see that there are different payment methods mixed in there. It is always best to withdraw the one you have deposited. Did they tell you why they rejected your withdrawal via binance? When they asked you for a statement with your address, couldn't you get one from the bank on request? 

I don't know how the next withdrawal will go, but don't make any more withdrawals and don't choose another method because it will probably just mess everything up. 

If you can't get anywhere, no one will answer you, etc., let us know and we'll try to help. 

But give it some time.

hace 8 meses
ptesus

Buenos días, el retiro por Binance fue rechazado por que no se había realizado el depósito allí, y que debería hacerlo por transferencia bancaria lo cual intenté hacer y tampoco me funciona por la dirección. ahora lo estoy haciendo por revolute, y ahora no contestan.

Traducción automática:
bufas
hace 8 meses
uses

I'm afraid that if they told you that you can't withdraw through binance because you didn't deposit that way, it can happen with a revolut withdrawal. 

I asked you if you could ask for a statement from the bank that would have everything the casino needs.

Jaro
hace 8 meses
ptesus

Sí, si es un extracto, ¡está todo ahí!


Traducción automática:
bufas
hace 8 meses
uses

Okay, so don't you think that would be a better solution and at the same time you would be verified?

hace 8 meses
uses

Gamblezen let me sign up when I was in Gamstop and Gamban, I was depositing time after time after time.


I asked for my account to be closed because of my gambling problem and it wasn’t closed, I’ve never had a withdrawal.


I sent Gamblezen numerous emails asking if a resolution could be offered eg a refund because they let me down on there part, despite me sending over 14 emails I’ve had no response and it’s been weeks

Jaro
hace 8 meses
ptesus

pero ya estoy verificado, mi cuenta está verificada, así que no sé por qué están dificultando las cosas. Y todavía estoy esperando un correo electrónico de ellos desde el sábado, no responden.

Traducción automática:
hace 8 meses
uses

Gamblezen let me sign up when I was in Gamstop and Gamban, I was depositing time after time after time.


I asked for my account to be closed because of my gambling problem and it wasn’t closed, I’ve never had a withdrawal.


I sent Gamblezen numerous emails asking if a resolution could be offered eg a refund because they let me down on there part, despite me sending over 14 emails I’ve had no response and it’s been weeks

hace 8 meses
uses

Hello, it's definitely not pleasant and I'm sorry that it went on like this even though you tried to communicate with the casino. 

Absolutely no response when you tried to close your account? I would also like to add that if you have a gambling problem it is best to self-exclude, because if you close your account, you can often open it again in the future without any problems. 

However, if the casino does not respond even in that case it would be sad. Did you try to contact them only via email or did you also write to them via live chat or several channels?

If you would like to self-exclude your account, you can file a complaint with us and our team will try to help you somehow. 

Do you think you'll go for it?

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