Tema general sobre Instant Casino (página 12)

fairgambling

Bronce

Países Bajos

hace 2 meses

Original

Traducción

UPDATE

Still no reply from InstantCasino on any of my emails, including a final notice sent directly to their VIP manager after he returned from leave. My account has remained blocked since late October, with no explanation and no access to my own data.

However, I want to note something important:

Multiple game providers have now opened internal compliance reviews after receiving my report,

including one confirming that InstantCasino could not be found in their systems at all.

This is now officially documented and shared with several suppliers.

I would still prefer to resolve this directly with the casino, privately and professionally,

but I will continue escalating through all industry channels if needed.

InstantCasino if you are monitoring this platform,

I remain open to settling the matter amicably if you finally respond.

Romi

fairgambling

Community & Complaints Administrator

fairgambling

hace 2 meses

Original

Traducción

If a player doesn't have any remaining balance in any online casino, the casino can close/block the account by their own decision at any time, though. 🤷‍♀️

fairgambling

Bronce

Países Bajos

hace 2 meses

Original

Traducción

Thank you for your response.

To clarify, my case is not only about the account restriction.

• My account was blocked immediately after I requested my GDPR data

• For more than 3 months, the casino has ignored every formal complaint, including reminders

• No reason for the block has been provided

• No department has acknowledged receiving or handling the case

• The casino’s own terms reference a complaint process, which is not being followed

I understand that casinos can restrict accounts.

However, ignoring formal complaints and refusing to provide personal data is a completely different matter.

I contacted the casino through live chat and was told (again) to send an email.

Unfortunately, just like the last three months, email support does not reply at all.

It now seems that the live chat responds,

but anything requiring real action is simply ignored😏

I am still waiting, but this is becoming extremely unprofessional.

I genuinely hope the casino will finally respond directly,

and I will update here immediately if anything changes.

Nelsong

Bronce

Canadá

hace 2 meses

Original

Traducción

I just want to share I really have fun playing and also winning here 🙂

Romi

Community & Complaints Administrator

fairgambling

hace 2 meses

Original

Traducción

Thank you for your response.

To clarify, my case is not only about the account restriction.

• My account was blocked immediately after I requested my GDPR data

• For more than 3 months, the casino has ignored every formal complaint, including reminders

• No reason for the block has been provided

• No department has acknowledged receiving or handling the case

• The casino’s own terms reference a complaint process, which is not being followed

I understand that casinos can restrict accounts.

However, ignoring formal complaints and refusing to provide personal data is a completely different matter.

I contacted the casino through live chat and was told (again) to send an email.

Unfortunately, just like the last three months, email support does not reply at all.

It now seems that the live chat responds,

but anything requiring real action is simply ignored😏

I am still waiting, but this is becoming extremely unprofessional.

I genuinely hope the casino will finally respond directly,

and I will update here immediately if anything changes.

hace 2 meses

Original

Traducción

Thank you. We'll wait for your updates then.

Romi

Community & Complaints Administrator

Nelsong

hace 2 meses

Original

Traducción

I just want to share I really have fun playing and also winning here 🙂

hace 2 meses

Original

Traducción

Please tell us more. How are the withdrawals and everything?

Unfortunately, this casino doesn't have a good safety index, as I can see.

fairgambling

Bronce

Países Bajos

hace 2 meses

Original

Traducción

Emails? Ignored.

Complaints? Ignored.

Follow-ups? Ignored.

Live chat answers instantly, but anything related to complaints disappears into a black hole.

Make of what you want. I advise you to stay away from instant casino!!!

Because of the silence, I've already escalated this everywhere I legally can, including external support and legal consultation.

If you're thinking of depositing here, be very careful.

They seem happy to take your money but when something goes wrong, you're completely alone.

I'll keep pushing this until I get a response.

Will update if they ever decide to act professionally.

Romi

fairgambling

Community & Complaints Administrator

fairgambling

hace 2 meses

Original

Traducción

Perhaps try to explain to everyone what exactly you are awaiting from the casino, because this is not about your withdrawal, right?

fairgambling

Bronce

Países Bajos

hace 2 meses

Original

Traducción

Thanks Romi, no worries, let me explain it clearly.

I’m not waiting on a withdrawal at all.

What I’m waiting for is simply:

• a reply to my GDPR request,

• a reason why my account was blocked right after that,

• access to my own data,

• and any sign that my complaint is even being looked at.

I get that a casino can restrict or close an account.

But blocking me and then ignoring every email for months,

with no answer and no process, is the problem here.

That’s all I’m asking for: basic communication.

Borrado

Sabine1984 ha borrado el mensaje

Borrado

fairgambling ha borrado el mensaje

Borrado

Sabine1984 ha borrado el mensaje

Radka

fairgambling

Social Media & Community Specialist

fairgambling

hace 2 meses

Original

Traducción

I hoped we could help you here, but sadly opening communication channels is not among the actions my colleagues could perform. I'm glad there are helpful and sharing players around.

To provide at least one hypothetical option here: if you ever encounter problems that could be investigated by the mediators, you know where to find us.