We always like to help and whenever it is possible to do so, we put our best into it. Unfortunately, in your case there is nothing much we can do, as we have explained before.
It is unfortunate that the casino is not responding to you, and we understand how that feels.
Just please hang in there, and if there is anything within our possibilities that we could help you with, come forward, please.
We always like to help and whenever it is possible to do so, we put our best into it. Unfortunately, in your case there is nothing much we can do, as we have explained before.
It is unfortunate that the casino is not responding to you, and we understand how that feels.
Just please hang in there, and if there is anything within our possibilities that we could help you with, come forward, please.
Only they can help themselves in this situation - it has been explained to them numerous times(with accompanying evidence from the authorities) what is going to happen automatically if they don't fix it themselves. If they don't respond then they will have to deal with the blacklisting by Mastercard then they won't be able to accept any payments by this method from anyone. They have a chance to fix this, but if they don't then it will be sorted regardless(by authorities).
Alguien por favor ayúdeme, he hecho 3 solicitudes de retiro y las 3 han regresado, estoy poniendo mi número de banco, mi cuenta y mi nombre y todavía regresa, dicen que tengo que pedirle al banco un 
numero, pero que numero?alguien sabe como llenar esta solicitud?
amigo ayudame como lleno esta solicitud,estoy poniendo mi numero de banco y cuenta y me lo devuelven, 
gracias
Very best of luck getting anything from them! No response from them at all in 3 weeks and cut me off their live chat anytime I have tried to make contact - totally legitimate company of course!
Alguien por favor ayúdeme, he hecho 3 solicitudes de retiro y las 3 han regresado, estoy poniendo mi número de banco, mi cuenta y mi nombre y todavía regresa, dicen que tengo que pedirle al banco un numero, pero que numero?alguien sabe como llenar esta solicitud?
I guess you should try to explain to the support that you do not understand the matter of the problem and need a full explanation regarding the "number" you keep repeating. Feel free to post the casino's response so we can try to figure out whether it makes a good sense.
Or if you know the answer already, what number is that supposed to be, please? Some sort of identificator, but which, I wonder?
Very best of luck getting anything from them! No response from them at all in 3 weeks and cut me off their live chat anytime I have tried to make contact - totally legitimate company of course!
Although I am aware that you are a very distressed player, try to think about how such a response might benefit the other player who is experiencing intense stress. Do you believe this response will help out?
Are you perhaps familiar with the problem he mentioned? That would be handy. Thank you.
Although I am aware that you are a very distressed player, try to think about how such a response might benefit the other player who is experiencing intense stress. Do you believe this response will help out?
Are you perhaps familiar with the problem he mentioned? That would be handy. Thank you.
Hi Radka - I'm just going to say it like it is. It is a warning to players. Literally they do not respond and cut you off live chat straight away - the only thing they actually did was close my account. They were given chance after chance to even provide an answer but they couldn't even do that.
Although I understand your point - based on my experience here - it seems difficult to get a response from them. I'm just advising this player(and others) based on my experience. Maybe the casino can come on and clarify things for the player and everyone else.....
el mio tambien se corto, entonces puse vpn y puedo entrar al chat, el problema es que segun ellos lo estoy rellenando mal,
Ya mandé un email con el metraje que me pidieron, hice una foto, quieren el IBAN, ni siquiera sé qué es eso, llamé al banco y me dijeron que el IBAN es a quién le pagas, lo único que debe estar mal es el número del banco del 0260 al 260, no sé nada más
Ya mandé un email con el metraje que me pidieron, hice una foto, quieren el IBAN, ni siquiera sé qué es eso, llamé al banco y me dijeron que el IBAN es a quién le pagas, lo único que debe estar mal es el número del banco del 0260 al 260, no sé nada más
The IBAN is the 16-20 digit code linked to your bank account. Every bank account that can accept International payments has one. You should be able to find this on a bank statement or you can ask your bank what it is. It will start with PT(if your account is in Portugal).
El IBAN (International Bank Account Number) es un código que identifica la cuenta bancaria de un cliente para transferencias internacionales. Consta de 29 dígitos en Brasil y se utiliza para garantizar que el dinero se reciba correctamente. En tu caso, Nubank no tiene un código IBAN propio. La cuenta de Nubank no recibe ni envía dinero en monedas distintas al real, por lo que no tiene códigos IBAN, SWIFT, ABA o ACH. Necesitarás una cuenta en otro banco o utilizar un método de recepción diferente.
Para los casinos internacionales recomiendo utilizar criptomonedas. Los retiros mediante transferencias de dinero suelen tener comisiones elevadas y son más burocráticos. También existe la posibilidad de que las autoridades fiscales retengan el importe, dependiendo de su procedencia. Y como la mayoría de los casinos externalizan estas operaciones, es más difícil controlar estas situaciones.
Hi Radka - I'm just going to say it like it is. It is a warning to players. Literally they do not respond and cut you off live chat straight away - the only thing they actually did was close my account. They were given chance after chance to even provide an answer but they couldn't even do that.
Although I understand your point - based on my experience here - it seems difficult to get a response from them. I'm just advising this player(and others) based on my experience. Maybe the casino can come on and clarify things for the player and everyone else.....
Hi!
Fair enough, I do understand your intentions.
I did not want to discourage the other player from attempting to contact the casino because, even with our reach, a direct line of communication is always preferable. Additionally, I would like to think that there is value in trying rather than quitting because someone claimed that the casino's ignored everyone.
I apologize, though, if I overreacted.
Ya mandé un email con el metraje que me pidieron, hice una foto, quieren el IBAN, ni siquiera sé qué es eso, llamé al banco y me dijeron que el IBAN es a quién le pagas, lo único que debe estar mal es el número del banco del 0260 al 260, no sé nada más
Now I see the problem. Well since the others already explaint the matter very well. I bet not uch to add from my side now.
Perhaps a detail: if you keep struggling to determine whether the IBAN is to be found in the documents or internet banking, give the bank clerk a quick call. Once you know whether the IBAN is to be found, you may proceed further.
Honestly, I would expect PIX involved. The way I understand it, it's the most common option in Brazil - is it not?
Hi!
Fair enough, I do understand your intentions.
I did not want to discourage the other player from attempting to contact the casino because, even with our reach, a direct line of communication is always preferable. Additionally, I would like to think that there is value in trying rather than quitting because someone claimed that the casino's ignored everyone.
I apologize, though, if I overreacted.
You should see the emails and Live Chats I have requested with this company. This morning again tried to contact them but "I can only answer casino related questions" was the response. Still no response to any email of any kind in almost 4 weeks. You would think they would want to try and resolve things and not act like a bunch of scammers....
Privately I will send your reviews team all the chain and emails/chat etc and hopefully you can give them the rating they deserve!
Chicos ya solucione el problema, gaste todo el dinero y cerre la cuenta, no tengo la bolsa para esto, todos los casinos que juego solo pongo pix y bolsa en el lugar este con m;a fe, agradezco desde ya su ayuda, muchas gracias
Vaya, qué pena. Es lamentable que algunos operadores de pago estén cobrando tarifas abusivas por utilizar Pix en los casinos, aprovechándose de la falta de una regulación clara. Como consecuencia, muchos casinos están deshabilitando la opción de pago Pix para evitar estas tarifas excesivas, lo que limita las opciones de pago disponibles para los jugadores. Una alternativa a tener en cuenta son las criptomonedas, pero es fundamental investigar a fondo las diferentes opciones y los riesgos que conllevan, como la volatilidad y la seguridad, antes de elegir un monedero digital.
Im having issues with instant casino too. Did you report your transactions to you bank? I want my deposits back. They are scammers!
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