Tema general sobre Kingmaker Casino (página 22)

Hello, thanks for asking. No, they still haven't. Tomorrow, Friday, will be exactly the 14th day. I sent an email, but there was no response. I can't log in to the live chat anymore, so I'm blocked. My winnings were €6,500. After 14 days, I have €3,000 left. I think they're doing this on purpose, and I wouldn't recommend this website to anyone. Unfortunately, I've divided up so much there and won something once, and they're refusing to pay it out, and I have no idea. Where can I file a legal complaint?

Hallo danke für Nachfrage. Nein sie haben immer noch nicht also morgen Freitag wird genau 14 Tag und ich hab E-Mail geschrieben keine Antwort beim Live Chat kann ich gar nicht mehr einloggen also irgendwie gesperrt mein Gewinn war 6500 € Nach 14 Tagen habe ich übrig 3000 Die machen, das glaube ich extra und diesen Webseite würden niemandem Empfehlen leider ich hab so viel da eingeteilt und einmal was gewinnen und die weigern das auszuzahlen und ich hab keine Ahnung. Wo kann ich mich rechtlich beschweren

The page just stays blank, as if it doesn't load. Anyway, this is the 14th day and I still haven't received a single euro!

La pagina resta semplicemente bianca, come se non caricasse. Comunque questo è il 14esimo giorno e ancora non ho ricevuto un euro!

The one from the casino?

No I mean the complaint link page here on casinoguru. Anyway any news on your withdrawals?

Nono intendo la pagina del link del reclamo qui su casinoguru. Comunque novità sui vostri prelievi?

Today I tried another email to their address that I usually never reply to, and the response was that my withdrawals should be processed shortly.. I wouldn't be surprised if I had to wait another week 😂 tomorrow is my 15th working day of waiting.

Io oggi ho provato un’ennesima email al loro indirizzo che solitamente non rispondo mai, e la risposta è stata che i miei prelievi dovrebbero essere elaborati a breve.. non mi sorprenderei se dovessi aspettare un’altra settimana 😂 domani è il mio 15esimo giorno lavorativo d’attesa.

Nothing, I filed a formal complaint here now, because through the live chat they always tell me the same thing with no updates, that it was already in the final stretch, that it was being processed, that there wasn't much left... the same old thing. I've seen casino forums similar to this one from the same company, and the same thing happens in all of them. PATIENCE, FRIEND, haha.

I wonder if they'll ever arrive, I'm really pissed off.

Io mi chiedo se arriveranno mai, sono davvero incazzato nero.

Puedo ver que ha presentado una queja aquí y nuestro equipo pronto intentará ponerse en contacto con el casino.

Por favor, intenta no tocar más tus ganancias, aunque no sea fácil, porque solo así podremos ayudarte a que te las paguen, ya sabes. 🙏

¿Podrías intentar cambiar de navegador, por favor?

Además, si lo hacías desde el móvil, pásate al ordenador si es posible y cuéntanos si has podido presentar la reclamación.

Si nada de esto funciona, por favor escriba a nuestro equipo de quejas a y explicarle la situación para que puedan ayudarle a presentar la queja.

Por favor, háganos saber si podrá enviarlo.

It's been two weeks today and this is what they're telling me over live chat:

Thank you for waiting, Jose. I'm pleased to confirm that your withdrawal is about to be completed. Our finance department will complete it. We aim to process withdrawal requests within three business days, starting the day after the request or the last processed withdrawal. It typically doesn't take that long; this is just an estimate. From what I can see, this transaction is on schedule and should complete any moment now. The transaction status hasn't updated yet, but we will very soon. I assure you, there's nothing to worry about. Please note that this timeframe does not include weekends or holidays. The status of your withdrawal will be updated in your balance history once processed. You'll also receive an email notification as soon as the funds are available in your account.

Thank you for your patience and understanding as we work to resolve this issue. In the meantime, is there anything else I can help you with?

Ok I'll try from PC and let you know!

Ok proverò da pc e vi faccio sapere!

Hello, when will there be any updates? I tried contacting the live chat again. It just says it's being processed. 14 days are up.

Hallo wann gibt es denn was neues? Ich hab versucht nochmal den Live Chat zu kontaktieren. Es kommt wieder nur das es bearbeitet wird. 14 Tage sind um

Supongo que no hay mucho que sacar de una respuesta así si sigues recibiendo la misma...

Me falta específicamente un marco temporal decente, por ejemplo.

¡Hola!

Creo que tu queja se actualizará cuando mis compañeros la revisen. Por favor, espera. 🙏

Well, I've been waiting for 13 days now, and right now this is the last response I've received from the chat:

Thank you for waiting. Reviewing the requests, I see that the finance team has taken them, but there are no updates yet. I'll contact the finance department so they can conduct the necessary investigation. In that case, the withdrawals may be canceled and they may need to manually redo them.

This is already stressful

¡Claro! Te veré el fin de semana, ¿quizás? Solo para ver si te fue bien.

Debe ser muy difícil leer esto. Aunque está escrito con educación, en realidad no dice mucho. 🙁

I've been like this for 13 days, with no answers and no information. That's why I filed the complaint, and I hope to see the money in my account, waiting for three withdrawals of €500 each, and another €13,000 waiting to be withdrawn. I hope each withdrawal doesn't take this long, because it would take too long.

¡Lo entiendo! Un retraso enorme es suficiente y espero que se resuelva pronto. Aun así, el fin de semana está por delante, así que tenemos que ser pacientes.

Sisi, I'm not going to touch that money. I'm going to withdraw it all.