hace 4 meses
Hola,
Lamentablemente, sigue siendo solo "su dinero se le pagará pronto". Pero en realidad no pasa nada.
¡Y yo no sabía lo de los 14 días, lo siento!
Traducción automática:
ResponderCitar1
Tema general sobre Librabet Casino (página 11)
hace 4 meses
Do not worry about it at all. It is our standard procedure in all the complaints. Our team is unable to intervene any earlier, unfortunately.
Now let's see if they will move forward with it by Monday and pay your winnings, yeah?
hace 4 meses
¡Ya tengo mi dinero! 🙂 ¡Gracias de todas formas por tu ayuda!
Traducción automática:
ResponderCitar1
hace 4 meses
Congratulations, and you're welcome.
Do you think you'll stay here to play? 🙂
hace 2 meses
Así que todavía estoy jugando allí y tengo otro pago pendiente... Pero estoy revisando si hay mejores sitios, ya que los juegos de Merkur ya no se ofrecen allí y siempre solía jugar a esos.
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hace 2 meses
Are you an avid fan of Merkur Games? If you find a decent casino with those games, please share with others. I recall a few people had asked in the past...
Thank you, and I'm glad you received the money.
hace 2 semanas
TIMELINE OF EVENTS:
- Winning 17 000€ on 7.2.2026
- February 15, 2026 5x cancelled 500€ withdrawals later: My withdrawal of €500 was once again cancelled. Agent X informed me that "withdrawal was cancelled because the verification of your gaming account is required" and instructed me to upload documents via the verification section.
- February 15, 2026: I immediately attempted to upload verification documents, but discovered that the Verification section of my account displays the message: "At the moment your account does not require Verification" with status "Not verified!" — and provides NO option to upload any documents whatsoever. I reported this issue immediately.
- February 15-17, 2026: I have contacted support team repeatedly through multiple channels: Email exchanges with agents: X, Y, Z, X2, Y2, Z2, and X3.
- THREE separate live chat escalations with agents: A, B, and C
- Every single agent has given the same response: "forwarded to the relevant department"
- Agent X confirmed on live chat that the withdrawal block is an "administration's decision"
- NO agent has been able to resolve the issue or provide a specific timeline
- February 18, 2026: After 11 days, my €17,000 balance remains completely inaccessible. Not a single withdrawal attempt has been processed.
THE CORE PROBLEM:
Platform has created a contradictory and impossible situation:
- they require verification to process withdrawals
- But Verification page explicitly states my account "does not require Verification" and provides NO document upload functionality
- This means I am unable to comply with requirement, through no fault of my own
- Meanwhile, all my funds (€17,000) remain frozen
This is not a technical glitch — this is a systemic failure that prevents me from accessing my own funds while simultaneously making compliance with stated requirements impossible.
hace 2 semanas
So, did the casino inform you that you have to send documents for verification? By email, perhaps?
Are you still able to log in to your account even though the funds are frozen, though?
Borrado
Harry1995
ha borrado el mensaje
Harry1995
hace 2 semanas
I'm great, thank you for asking.
Kubo should reply within the timer; do not worry. Your complaint has been looked over as have many others.
Please stay patient.
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