Encontré este casino aquí como nuevo y registrado. Después de confirmar mi correo electrónico, debo iniciar sesión nuevamente. Entonces recibí el mensaje de que mi cuenta estaba bloqueada. Entonces estoy en el chat en vivo para obtener una respuesta, cómo puede ser eso. La señora dijo que yo misma bloqueé la cuenta. Estoy seguro de que nunca antes había jugado en este casino. Le pregunté cuándo me registré y me bloqueé, ella dijo que no debería decirme eso. También juego en otros casinos de Hollycorn y nunca he bloqueado uno. Desafortunadamente, a la dama no le interesó lo que dije, solo seguía volviendo muy hostil, la cuenta está cerrada. Me pregunto cómo cerrar mi cuenta en la que nunca he jugado. Dice 3/23 abierto aquí, muy extraño. Pero de todos modos no quiero jugar en un casino con empleados tan hostiles.
Hi Gretche70,
thanks for sharing this story with us. I must say it is weird, the chat operator or customer support should always do their best to explain the situation clearly. Who would enjoy rude support, I wouldn't for sure.
What just occurred almost sounds like your email or registration details were flagged, still it should be explained by the casino. Is there any chance anybody from your household played there, or someone else uses the same internet connection? It still does not explain the part where she said you blocked the account yourself, though.
Hopefully, you'll find a better site soon ✌
Desafortunadamente, este casino no explica esto, y tampoco hay respuesta al correo electrónico. Nadie en mi casa juega allí. Me pregunto cómo me encerré allí a pesar de que es un casino nuevo y nunca he jugado allí. ¿Este casino pertenece a Hollycorn? Todavía estoy registrado en otros casinos de Hollycorn, puedo depositar y retirar allí, jugar normalmente. Bueno, hay mejores sitios. Y me importa mucho el servicio al cliente en un casino, y aquí es muy antipático.
To me, it does not make much sense, either. Sounds more like a very unusual sort of mistake🙁.
According to the review, this site is owned by Hollycorn N.V. - that's correct.
Probablemente sea eso, porque poco después de escribir la publicación aquí ayer, recibí una respuesta de este casino. Supuestamente banearon mi cuenta por error, querían banear a otra persona. Lo que no me imagino es que no ingresé mi nombre ni mi dirección, así que solo me registré con mi correo electrónico y a los pocos minutos estaba bloqueado. Y si fue un accidente, lo habrías visto en el chat en vivo. Ahí solo había dado mi correo y solo salió, la cuenta está bloqueada. Y lo más extraño fue que recibí un correo electrónico de otros 2 casinos Betibet y Lucky Dreams, que son a través de dama nv, que mi cuenta se activaría nuevamente. 1 minuto más tarde de correo electrónico de nuevo, mi cuenta se desactivaría de nuevo. Y luego, unos minutos después, recibí este correo electrónico de lucky7even que accidentalmente me bloquearon y mi cuenta ahora está abierta. Todo me pareció extraño, porque había cerrado todas mis cuentas en dama nv, recibí correos electrónicos de 2 casinos dama que las cuentas estaban abiertas nuevamente y poco después las desactivé nuevamente. ¿Y luego, unos minutos más tarde, de lucky7even que fue un accidente? Me pareció que lucky7even era un casino de dama, accidentalmente me abrieron los otros casinos primero, luego los cerraron nuevamente y solo luego abrieron la cuenta correcta nuevamente. Sería una extraña coincidencia si no fuera así.
Oh, sí, le di una oportunidad al casino y solo estoy jugando. Solo ayer le escribí a luckydreams que dama ov escribió sobre por qué abrieron mi cuenta nuevamente. Ahora realmente recibo la respuesta de que debo describir mi pregunta con mayor precisión y debo contactar a letslucky???? Letslucky también es un casino de Hollycorn, pero definitivamente le escribí a Luckydreams. Entonces es como si Dama y Hollycorn fueran uno. Entonces acerté en mi suposición de por qué cerraron mi cuenta accidentalmente.
Oh, sí, le di una oportunidad al casino y solo estoy jugando. Solo ayer le escribí a luckydreams que dama ov escribió sobre por qué abrieron mi cuenta nuevamente. Ahora realmente recibo la respuesta de que debo describir mi pregunta con mayor precisión y debo contactar a letslucky???? Letslucky también es un casino de Hollycorn, pero definitivamente le escribí a Luckydreams. Entonces es como si Dama y Hollycorn fueran uno. Entonces acerté en mi suposición de por qué cerraron mi cuenta accidentalmente.
This is quite a bizarre situation. Now I'd say that more than one mistake was done. I would definitely ask Letslucky where they got the request. Could be useful. I have never heard about the connection between Dama and Hollycorn, but maybe you find it unintentionally.
If you're going to ask the casino, let me know what they tell you, please.
El casino no puede responderme esta pregunta. Mira LetsLucky, también escribí algo allí en las discusiones. El nuevo casino 50crowns de hollycorn, exactamente el mismo tema, casino de hollycorn pero el correo dice dama. También escribí en las discusiones. Ayer me registré allí y pagué en 20 euros, ni siquiera me acreditaron el dinero hasta hoy. El correo electrónico de ellos no existe porque sigo recuperándolo como si no existiera.
Hello Gretche70,
I read that all today. What a very surprising coincidence. 🤔I honestly don't know what to say, it almost sounds like those casinos can't figure that out either.
Once you think you need support, the complaint is at your service.
Hi my name is Melanie Beland okay I'm complaining about this casino because of the fact that I was playing with them for a few weeks now and as soon as I went and make a withdrawal and now it's soon it was I was up it was at pending and now it's in progress and they're telling me that they have to wait because it's on my side that's pending or or you know it's my bank that's holding up everything but they're lying pure Line because I already looked I already got an email from gigadat and it clearly told me that there was nothing pending on their side okay so they're trying to tell me that and then I showed them the screenshot of the email when I spoke with interact and they said oh it's the bank on our side so I said you lied to me you straight up lied and you just told me you was on my side. And then I come on your site and I see the reviews for this casino and they have a problem with paying out like withdrawing money 5 to 10 business days bro it's an interact okay it takes two to three minutes it could take 24 hours it doesn't take 5 to 10 business days I know because I'm a Canadian and it's Canadian based company so I know how long it takes you know and they're trying to play games with me bro I have all the screenshots I'm going to show you nowand now I'm still waiting like literally it's in progress it doesn't make any sense of telling me it's on my side I just caught them in the lie read everything that you could see on that side okay I sent you what they were telling meThat's the thing my account is very verified okay my withdrawal has been approved and right now it says it's in progress so this is the problem I don't understand when they're telling me that it takes 5 to 10 business days when it doesn't we all know it doesn't I'm verified I have no kyc problems okay I have no problems with them at all so all of a sudden they give me problems when it comes down to my withdrawal tell me it's 5 to 10 business days read what I wrote you they told me that they don't have time for some entity on my side to open my bank which was totally rude and unaccepted because it's their Bank when I caught them in a lie I said actually no I screenshotted what you said yesterday and you told me it is your bank on your side and you're telling me the same thing today that's why I said I sent you guys a screenshot if it's in progress I've been playing for several years okay and if it's in progress and your kyc you should get your money within 24 hours not even less if it's interact it's a Canadian based company interact so I know how it works they're playing games because I see all the reviews on here and they're having problems with withdrawing their money so I'm not the only one
Hi, could you tell me how long you are waiting for your withdrawal ? Is this your first withdrawal at the casino ? I would like to add that we give casinos 14 days to settle a withdrawal.
Also I saw that your account is already verified. Did the casino also say why there is a delay in withdrawal ? I am thinking that it is a holiday and the casino may be understaffed and therefore it may take longer.
However, I also saw that you have filed a complaint so our team will try to help you if your issue persists and you don't get the money by the mentioned time.
Could you update me on how this is going?
Hi Jaro
Thank you for your reply.
I will keep you posted. I still haven't received my payment. Holidays are over so also I made A withdrawal with interac e-transfer . I'm from Canada so I know interact and gigadat are Canadian based company's so I know how long it takes. Weird vibe . I never heard 5 to 10 business days on a e-transfer it's rather shocking and everytime I ask them it went from pending to progress and it hasn't said accepted yet they said they approved my withdrawal and processed it and said it had something to do with my bank ?? impossible for the simple fact in order to receive my money it has to be with interact and I emailed them I have the email they that they saw nothing pending and to talk to the merchant . So I did. I told that there's pending with interact and it's on there side . Then they told the truth . They said that they approved the withdrawal and processed it but that's not true it's still at the bank on there side and they said yes it is and these type of transactions take up to 10 business days I was like wow you lied to me the whole time I clearly knew that they were lying and stalling for what I don't know but other reviews on here say the same thing I'm verified . Spent a good amount there a few times, no problem taking money right. Anyways they repeat the same thing over and over again like robots . That's why I came here cause I've been playing for several years and this is ridiculous I've never experienced being KYCed and having to wait 10 business days for 229$ e-transfer. Anyways I'm going to get my money trust I don't give up and I go straight to there license provider and complain about the nonsense chamber of commerce in Curacao egaming.... Didn't do it yet hoping they will come to there senses before that. That's why I'm here you guys always helped me so I stay loyay to the ones who stay loyal to me .
Thank you very much I appreciate your response I will keep you posted.
Regards Melanie Beland
It is definitely not pleasant when you are in the middle of a problem and the casino tells you that your withdrawal has been processed and that the bank is at fault, and the bank tells you that there is no fault on their side.
That's why I think it's good that you came here and filed a complaint so that our team can investigate this situation and see where it ends up.
However, I firmly believe that this situation will be resolved as soon as possible and there will be no further added problems.
I will be waiting for your update. 🤞
Thank you Jaro I truly appreciate it.
I definitely will give you that update. Regards
Melanie Beland
Great! We'll be here. 🙌
Thank you for your support.
I really appreciate it Radka.
Regards Melanie Beland
I just came across the good news! I'm thrilled to see your money is where it belongs!
🙌
Do you have any additional details regarding the cause of the issue at all?
Hi Radka
Well for starters good morning.
Well they ask me to do a request for a withdrawal again because there were experiencing a technical issue. They knew right away as soon as I said I was going to complain and I made a complaint with you guys and then everybody else that I was just joking about my money so all the sudden now I got my money and there was a technical issue on their side you know it just so funny it's so happens to be like I need to make another request for my withdrawal because it was a technical issue so I said that you know you have to make a complaint and that you have to threaten them with you know I'm making a complaint with them casino little ruler you know any authority that comes with Curacao all I mean it's just sad. In essence I got my money and I'm happy I'm just not going to play it that casino anymore that's the bottom line honestly.
Sometimes technical problems can occur which is not pleasant but as long as the casino communicates and tries to somehow resolve the situation and help you, it's fine. In this case, you should have re-submitted your withdrawal and everything turned out well.
As for not playing here anymore, it's up to you and you know if it's worth it.
Anyway, I'm very glad you got the money and can enjoy it. If I may ask what method did you use to withdraw the money ?
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