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Tema general sobre MonsterWin Casino (página 3)

16.004 visualizaciones 162 respuestas |
hace 10 meses
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hace 7 meses
noesus

Inventan diferentes razones cada día; han dicho que debería recibir el dinero hoy o mañana, lo han dicho desde la semana pasada. Dicen que envían recordatorios a finanzas y que soy una prioridad. Simplemente dan muchas respuestas diferentes que sospecho que son automáticas. Probablemente no hacen nada para procesar mi retiro. ¿Quizás a otros les pasa lo mismo? Agradecería saber si a otros les pasa lo mismo. Retener los retiros no pinta bien para un casino.

Traducción automática:
Romi
hace 7 meses
noesus

Recibo muchas respuestas diferentes cada vez. Llevan diciendo desde la semana pasada que debería retirar mi dinero hoy o mañana, lo cual no es cierto: dicen que ya le han avisado a finanzas y que soy una prioridad. Parece un montón de respuestas automáticas, puras mentiras. Creo que están reteniendo los retiros a propósito, lo cual es completamente inaceptable en un casino. Increíblemente absurdo. ¿Quizás otros tengan los mismos problemas? ¿Mentiras nuevas cada día? No duden en contactarme si hay otros jugadores con la misma experiencia. Actualizaré la queja en cuanto haya novedades sobre mi retiro.

Traducción automática:
J1990
hace 7 meses
uses

Hello, if I may, I agree with your optics and I also think the complaint should shed some light on this situation.

Based on what I have learned so far, casinos generally do not share internal issues with players; however, the impact of this secrecy on their customers can sometimes be more damaging than being at least partially honest. As you pointed out, receiving inconsistent time frames is never a positive experience. I believe the casino is willing to pay, but I'm convinced this approach is not beneficial for players.


Regarding the other players, I spot similar things in the user reviews.


Editado
Radka
hace 7 meses
noesus

Gracias por su comprensión. Han cambiado sus excusas. Desde problemas con el proveedor de pagos, pasando por mucha presión con el departamento financiero, hasta problemas técnicos. También dicen que recibirá el retiro lo antes posible; llevan diciendo esto desde la semana pasada. ¿Pero qué significa "lo antes posible"? Algunos dicen eso, mientras que otros dicen que probablemente en el día o mañana. Uno dice que el departamento financiero está trabajando específicamente en mi caso, pero no responde si lo están haciendo ahora. Pedí respuestas específicas, no solo tonterías, y simplemente terminaron mi chat, lo cual me parece grosero y poco profesional.

Traducción automática:
J1990
hace 7 meses
uses

Thank you for your patience! I'd say it appears they are not that far from sharing the real deal with you. Makes sense that when the casino has trouble with the payment provider, its ability to pay out winnings is limited. Still, I get that pushing the estimated date far too often is not very convincing. 🙁

I understand that you demand concrete answers, but I also understand that the usual chat operator is unable to provide anything specific. When they reach their limit, they end the chat. Regrettably, this is a common occurrence.

J1990
hace 7 meses
uses

Have you received your money, j1990? I have a withdrawal pending for 2 weeks already

Editado
zikomat
hace 7 meses
uses

Hello, according to the complaint that was filed so yes the player got the money in the end. 

However, did the casino tell you why it is taking so long? Are you verified with the casino? Is this your first withdrawal here? 

Haven't you thought about opening a complaint if you still don't have the money?

hace 7 meses
deesus

Este casino es lo peor; llevo 11 días esperando mi pago. En el chat o por correo electrónico, siempre recibo las mismas respuestas: que se reenviará al departamento de finanzas con alta prioridad, etc., etc. Se ha presentado una queja. Un sitio de mierda.

Traducción automática:
Ulli888
hace 6 meses
uses

Hello, if the casino keeps repeating the same thing or doesn't let you know why that is, then that's pretty sad. 

In any case, since you've already filed a complaint, I believe the casino will be contacted soon, but we give them 14 days to resolve this process, so we'll probably have to wait a little longer. 

Is this your first withdrawal here? Were you verified or was it not necessary?

Jaro
hace 6 meses
deesus

file


Sí, primer pago, hay que esperar otros 3 días hasta que Casino Guru intervenga.

Editado
Traducción automática:
Ulli888
hace 6 meses
uses

Okay, let's wait and see. If nothing happens, we'll get involved, and later, when we have all the information, we'll contact the casino.

If you have any updates, feel free to let us know.

Jaro
hace 6 meses
deesus

Sinceramente hoy es el día 12 y eso me parece una vergüenza....

Traducción automática:
Ulli888
hace 6 meses
uses

I know that such things can annoy players, and I myself would not want to find myself in such a situation, but delays or various other causes can occur, and this is quite common in casinos. 

When a player finds themselves in such a situation, I don't want to repeat myself, but their greatest weapon is probably patience, even though I know that in some cases I would lose it too. 

I can't say more at the moment, and that's just the way it is.🙁

hace 6 meses
uses

Hello i have won 7000 euro at this casinos slots and i made 3 withdrawals of 480 euro 17 days ago! and still i haven't received any of them is there anything you can do to help me? filefile

kaelos
hace 6 meses
uses

Hi, I'm sorry you haven't received your money yet. Did the casino tell you why it hasn't happened yet? 17 days is quite a long time, if I'm not mistaken. Did you play with a bonus? 

From what I've seen, you have a complaint filed with us, and our team will try to help you. I believe it won't take long and we will contact the casino.

However, you will have to be patient a little longer.

hace 6 meses
uses

Hello no they don't tell me the reason,they always tell me that my money is safe and that i receive it soon but they tell me this the last 2 weeks and nothing happens until now..

Yes I have play with bonus


Editado
kaelos ha borrado el mensaje
kaelos
hace 6 meses
uses

Did you fulfill all the requirements for the bonus? Was there a maximum cashout? Maybe the casino still checks gameplay when you win a lot of money, but that's just my guess.

Anyway, as I said, our team will try to find out more, and I hope we'll soon find out what's going on or you'll get your money.

Jaro
hace 6 meses
uses

I just won $8000 and withdrawing the max amount as I can daily, nothing has been approved yet nor have to provide documentation as they said. By all these reviews and comments I’m seeing about this casino there’s a lot of drama and waiting, I want my winnings in my account asap without dramas and if I do have dramas who do I contact to help me if they don’t want to pay me or delay or whatever. I have photos of my winnings and screenshots of what they have emailed me and told me but it’s the same repetitive stuff it’s like there not reading what I’m saying and there repeating themselves like it’s a script. If I need help who do talk to and how will they help me get my winnings if there’s any dramas?

Jjman
hace 6 meses
uses

1. Cancel your withdrawal request.

2. Request a new withdrawal amount 90% of your winnings.

3. Open a chat with a support team member, tell them you're withdrawing 90% of your winnings and you're leaving 10% in your account and they can have the 10% as an early Christmas bonus for all the hard work they do.


"Bada bing, bada boom"


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