Since it appears that more players are concerned about payouts, I'd like to remind you that if the casino fails to resolve the withdrawal within 14 full days, we are prepared to step in. Simply submit the complaint form:
https://casino.guru/complaints/create
Further instructions are available here: https://casino.guru/complaint-resolution-instructions
I understand how stressful such situations can be, but we are here to help you when you need it.
Que están colapsados y que tan pronto como puedan me enviarán el dinero, todavía sale en revisión. No se que pensar... Si pasan 14 días hábiles os contactare para que me ayudéis, porque encima es una suma muy elevada y solo puedo sacar 1500 hasta que acepten la revisión.
Large sums may be problematic because casinos usually require a more thorough check to release winnings or establish a payout plan that complies with the applicable withdrawal limits.
Therefore, if there are no other issues apart from the check and the casino is not prepared to pay the entire amount in a single withdrawal—something that even larger casinos typically avoid—it seems that the check must be completed first. Is this what support told you, please? I am not sure I understand the "review" you mentioned 100% correctly.
If it helps you feel less intense, feel free to submit the complaint; that's never a bad call, since it is a free feature.
Do you know how to do it?
Me acaban de pedir después de 10 días hábiles esperando verficacion de la cuenta, he enviado ya los documentos, pero pasan dos cosas que no deberían crear problemas, 1 la fecha de nacimiento la puse mal y ya dije hace tiempo que me la cambiasen y me dijeron que se haría cuando me pidiesen verficar, y la 2 es que me piden la tarjeta de débito que usé con ellos, una imagen por delante y detrás, pero no la tengo porque le di de baja por perdida, les he enviado un certificado que me ha dado el banco en PDF de un moviento que hice de ingreso con ellos con esa tarjeta que salen mis nombres, el número de la tarjeta y etc. No debería haber problema pero cualquier cosa o la comunico.
Todo va a ir bien... Pensé que no lo recibiría, pero ayer realicé mi retiro. Tras otro largo intercambio de mensajes en el chat, solicité el retiro el 22/08 y lo aprobé el 02/09.
From what you described, I agree that none of this sounds like a severe complication; on the other hand, the casino must clear out any signs of issues, so I expect they ask anytime they need something from you.
I imagine your situation is tense, but try to stay calm. I can tell that, based on what you've said thus far, it does not seem like you should expect problems with the withdrawals.
Keep us informed, of course. Just to be sure nothing weird happens. 🙏
Pues no me están pagando y ya van 14 días hábiles, me están pidiendo un documento que el banco no puede proporcionarme, la tarjeta de débito ya les dije que le di de baja porque se me perdió, y me piden un certificado de titularidad de esa tarjeta que ya no existe, yo les envío un certificado de un movimiento cuando ingresé dinero con esa tarjeta, que sale que soy yo el titular, les he enviado un extracto bancario de un moviento que hice con esa tarjeta y nada no me lo aceptan.
Oh no, I've heard about similar situations and I still find it quite unbeliavable. How could anyone force a bank to provide a random certificate of ownership of a card that no longer exists? Perhaps you could consider submitting a complaint about it? Based on what you've described thus far, it feels like the casino could use a little guidance from our mediators. Plus, you won't be alone in this.
Just saying the option is here; don't hesitate, please: https://casino.guru/complaints/create
I'll be here; let me know once the complaint progresses further. My colleagues should be able to help you with that.
I applied for a 2 withdrawals in 2 days off 800 AUD as thats the limit, its been a week and they are still reviewing this. Everytime I message them they say the same thing, oh sorry please be patient but cannot give me a time frame or reason why its taking so long. If it takes this long to review hoe long is it gonna take to process, such a joke. Ive never experienced anything like this on any online casino. Usually verification within a day then money in the account easily within 3 days sometimes the same day. I feel like im just talking to robots and im being scammed.
Have they asked for the verification of your account, though?
It is quite a long time; you're right. 🤔
I can see here that more players actually complained about that, though.
No they still havent asked for verification! So im thinking thats going to be even more time again. Do you think I should put a complaint in yet?
When exactly did you request the withdrawals?
Even if you submit your complaint now, our team will be able to intervene only after the 14-day time period passes, you know.
On the 9th. Okay ill wait the 2 weeks
If you wish, you can submit it now, and the timer will be set up for you there.
Here's the link for you. 😉
I recently won roughly 9K on monster win.com as a level 2 you can withdraw up to 750$ a day once per day with a maximum of 3 pending withdrawals, my first 2 withdrawals of 750$ went through, I received them under 72 hours (business days) a week later I’m still waiting on 3 new withdrawals of 750$ each (2250$) all placed more than 100 hours ago ( 4+ business days) every time I get in contact with support they give me the same excuses.
Casino Guru I need your help.
Hello, it's unpleasant when they stick to their timeframe for withdrawals and now that's not the case. But I would say that it's not such a long wait yet.
What's important, though, is what they told you when you asked them why you don't have your money. Can you tell me, please?
I would like to add that we give casinos 14 days to successfully send the withdrawal to the player.
I believe that everything will be fine and that you will receive your next withdrawals with a slight delay, but you will receive them.
If not, we will try to help you.
Hola. Llevo 5 días hábiles esperando que se procesen mis retiros del casino. ¿Podrían aconsejarme qué hacer?
Is this your first withdrawal at this casino, and is your account fully verified, please?
Try to check for any information from the casino in your account or your email. Also check the spam folder because many times the messages can end up there, actually.
We'll wait for some additional information from you.
Ya hice un retiro sin problemas. Me lo acreditaron en 48 horas. Ahora lleva una semana. Incluso tengo una transcripción de la comunicación con uno de sus chats.
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