Sadly, what you've just described goes in hand with our review:
"Responsible gambling tools: Very bad"
I'd say that all real funds should be returned and after that the account should be closed. Do I get it correctly that you are somehow allowed to play restricted games?
Te hacen cobros automáticos ….
Hello,
based on your complaint, I can see that your deposit has not arrived in your casino account, and the process of getting the "lost deposit" was well, quite unfortunate.
I'm honestly quite confused, it has been 2 months now and I feel that the conclusion is still far away. Do I understand correctly that contacting info@paysafecard.com is not an option because you used a different payment - sort of a direct one - for the deposit?
You also wrote that "Well, I give up, I thought that Casino Guru was going to be cash, Pinup again without caring about my case says that it is paysafecard, when the one I debit is "cash payment" there is nothing to do here, justice will be done otherwise."
Sadly, it seems that the letter of confirmation, you asked the casino to provide, so the money in return to your account, is on the other hand, not possible to be created by the casino's payment provider.
Well, quite an issue 🤔
Any chance that we can help you somehow?
El sitio web de PIN UP es DESHONESTO. Tuve un problema con una tragamonedas (justo en el momento de la ronda de bonificación).
El soporte solicita un video del problema... ¿QUÉ JUGADOR ESTÁ GRABANDO LA PANTALLA TODO EL TIEMPO?
Resulta que logré registrar el problema esta vez: se puede ver en youtube (enlace a continuación)
https://youtu.be/jK7b0a0Lolw
Esta es una forma DESHONESTA de no resolver los problemas y robarnos el dinero.
Para colmo, pedí varias veces algún contacto con la autoridad reguladora y no me informan.
Hello,
so you experienced sort of a technical bug while playing bonus rounds, annoying.
According to your re-opened complaint, the casino is asking you about the browser catches. Please update the complaint, feel free to use this link.
I failed to comprehend whether the previous bug was solved and now it occurs again, or whether it is about the same technical issue, though.
He enviado dos veces mis documentos a pin up para verificar mi cuenta y las dos veces los han eliminado...
Si respondieran rapido las solicitudes no habria tanto problema, pero investigado me enteré que han llegado a tardar varios meses en verificar una cuenta...
Entonces que se supone que haga si cada vez que tenga que salir de la pagina van a eliminar mis archivos subidos
I'm sorry, but I probably do not fully understand the issue.
It has taken several months to verify your account, yet all documents are constantly being deleted each time you leave the site. Is it correct, please?
Is your account truly verified?
Buenas noches..quise hacer retiro de mi dinero y me dice w mi cuenta no es correcta..podría explicarme xq?
Hello!
Despite the fact we are not the casino's employees here, I will try to help you out with that. Are you sure you're using the correct login details? I know it sounds trivial, but it seems something is not correct.
Feel free to provide a screenshot showing the error and under what circumstances it occurred, if you may. That would be helpful.
I'll be here.
My account hacked and my money lost by hacker 54k inr but they not give my money refund
So you believe someone played out the balance you had on your casino account?
Yes . by whole blance gone. I complaint casino but they refuse to refund my money . i want refund my money
This is sad indeed, yet I'm quite convinced you can't prove it was not you who lost the balance, can you?
The same goes for the casino, as far as I can guess.
According to the complaint, you believe the casino is involved in this. Well - in this case, I suspect we wait for the complaint to develop to another stage. Proofs will be extremely important, I'd say.. 🤔
Wish you luck!
Yes i proved that i am not involved .Please solve my problem and help me to return my money back
You've proven that? May I know how did you do that? I believe that is extremely handy information.
Sadly, this is a forum, thus, no way I can speed up your complaint - it's a completely different process.
Regarding your complaint, I see it needs your attention, namely, your gaming history is necessary to proceed.
Use this link to update the complaint, please.:
https://casino.guru/pin-up-casino-player-s-balance-disappeared
Estafadores no me pagan mi retiro mas de 15 hs esperando. Soporte pesimo. No recomiendo usar este casino de estafadores. Son ladrones se dedican a robar tu dinero, dicen estamos procesando tu solicitud, mentira estan reteniendo el dinero porque no pagan y son ladrones
Confirmo son unos estafadores, llevo mas de 14 hs esperando mi retiro que realize a traves de la red de criptomonedas usdt trc20, me comunico con soporte y lo unico que saben decir es espere 1 hs espere 4 hs espere9 espere 24. Un fiasco no la usen, pueden tener todo verificado, hacer las cosas bien que no procesaran tu retiro porque son estafadores. Si pudiese los denunciaria a pinup pero no tengo su direccion de contacto
How about calming down for a few moments? The way I see it is far too early to call any casino a scam. What makes you think you won't get the money? Sometimes even the crypto transaction is not instant, you know?
Take a deep breath and explain what makes you so worried, can you do that?🙏
Es una estafa, ya pasaron mas de 24 horas, me comunique con el soporte me dijo que esperara 6 a 12 dias para que me paguen. Estafadores son. Deja de defender a esos estafadores.
Ok, you're in a rage, 6-12 days are quite a long time - no argument. Have you been told what the reason is?
Yet it does not support your idea about scamming, I'd say.
Care to share which payment option is currently so delayed? You may actually help other players in similar situations to make more informed decisions.
Thank you!
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