hace 2 años
Si quieres hablar de cualquier tema relacionado con Pokerdom Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Pokerdom Casino
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hace 2 años
I do not advise anyone. I am trying to withdraw funds, they blocked my account. Scams
hace 2 años
That sounds serious.
Have you been told a reason for that?
Usually, in such cases, there is something that makes the casino think that account closure is the correct option.🤔
I checked the complaint and the problem seems to be your country of residence or the passport.
Care to explain further, please?
You wrote "Although I have passports of several countries and live in different countries. I told them I can provide the passport of the country in the jurisdiction, but they are not interested."
So, which country did you register as your country of residence, and which passport did you provide per KYC?
Maybe there is an explanation after all.
hace 2 años
I am currently in Israel and have provided them with an Israeli passport. Their rules do not state that I cannot register an account from the territory of Israel. Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country. A normal casino could at least return the money to the client, and not just block the account along with the funds. They also don't respond to emails. There is no feedback. Does this sound like normal customer service?
hace 2 años
Ahí está su respuesta:
Su cuenta está bloqueada sobre la base de los términos del proyecto 3.1.3.
3.1.3. Es ciudadano de los siguientes países o jurisdicciones: los Estados Unidos, Ucrania, los territorios temporalmente ocupados de las regiones de Donetsk y Lugansk de Ucrania y la península de Crimea, el Reino Unido, Irán, Corea del Norte, Somalia, Siria y cualquiera de los territorios legalmente asociados con estos países. Las personas que residen o se encuentran en estos países no pueden abrir una cuenta o depositar fondos en el sitio web. Podemos realizar cambios y adiciones a la lista de dichos países sin previo aviso. Usted es el único responsable de verificar la lista de manera oportuna.
¿Dónde está Israel?
Traducción automática:
hace 2 años
I am currently in Israel and have provided them with an Israeli passport. Their rules do not state that I cannot register an account from the territory of Israel. Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country. A normal casino could at least return the money to the client, and not just block the account along with the funds. They also don't respond to emails. There is no feedback. Does this sound like normal customer service?
hace 2 años
Hello there.
I understand your feelings. That's why I believe the complaint will help us uncover the whole story and suggest a fair solution.
hace 2 años
Ahí está su respuesta:
Su cuenta está bloqueada sobre la base de los términos del proyecto 3.1.3.
3.1.3. Es ciudadano de los siguientes países o jurisdicciones: los Estados Unidos, Ucrania, los territorios temporalmente ocupados de las regiones de Donetsk y Lugansk de Ucrania y la península de Crimea, el Reino Unido, Irán, Corea del Norte, Somalia, Siria y cualquiera de los territorios legalmente asociados con estos países. Las personas que residen o se encuentran en estos países no pueden abrir una cuenta o depositar fondos en el sitio web. Podemos realizar cambios y adiciones a la lista de dichos países sin previo aviso. Usted es el único responsable de verificar la lista de manera oportuna.
¿Dónde está Israel?
Traducción automática:
hace 2 años
Israel is obviously missing.
This makes me think the casino somehow applied "any of the legally associated territories with these countries.." instead. Just a guess.
As you said yourself: "Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country."
To me, it sounds more likely as the reason for such an issue. I would simply provide the Israeli passport without further offers.
Well, let's see what the complaint brings us!
hace 2 años
Oh, what is there to think? They just found an excuse to steal the money. If you search on the Internet, there are a lot of reviews about such cases in this casino. Apparently they still pay for advertising to many sites.
hace 2 años
I understand your approach. Sadly all those factors you mentioned lately are not entirely a kind of aspect we can somehow affect.
We are not one of those sites, so I can't comment on such advertisements.
I believe that the complaint was a good step, let's see what the casino will present. 🤞
hace 2 años
They just said that I couldn't play from Israel either. Although it is not specified in their rules. Fraudsters.
hace 2 años
That is suspicious, at least.
Please make sure to update your complaint. This is an important statement, and Nick should be notified. 🤔
hace 2 años
How to update?
hace 2 años
By accessing your complaint.
The first variant is through your profile:
Just click on your username here in the conversation and view the profile, then open the tab called "complaints"
Or you can simply open your account by clicking your avatar in the upper right corner:
This link here will get you there instantly:
https://casino.guru/pokerdom-casino-the-player-s-account-got-blocked-1
hace 1 año
Hola! No puedo ingresar a mi cuenta, dice que está bloqueada.
No me enviaron ningún correo electrónico explicando el motivo del bloqueo.
El soporte del sitio no responde, tampoco responden los correos. No entiendo nada
Motivo del bloqueo. Puse fondos en retiro y la cuenta fue bloqueada.
No he violado nada. Hay 376$ en la cuenta.
Traducción automática:
hace 1 año
Hi, I'm sorry about this situation you find yourself in. I see that the casino gave you no reason, which is a pity because we don't have much to catch this way.
Anyway, did you play here with any bonus?
It's good that you filed a complaint when you don't know what happened. Our team will try to help you and find out what was wrong.
That's why we'll have to be patient now.
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