hace 7 meses
Finally replied the agents are saying they have contacted the payment team regarding no one receiving payments . Now I was advised to wait till Sunday .. payments won’t come in over the weekend lol
just stalling us for some reason
1
Tema general sobre RocknReels Casino (página 9)
hace 7 meses
They’re just going to keep doing this until the end of May. There must be a reason why they’re stalling, maybe it’s a breach if they just ignore us? If curacao egaming can’t help us, there must be another licensing organisation that can
1
hace 7 meses
Ask them for proof of payment sent
hace 7 meses
If I did I'd tell the world so everyone could get there's but as yet no one has had any luck sorry
hace 7 meses
They refuse to give that proof. They told me the transaction history where it says "processed" is the only proof they have. Which is a load of BS. I told them that transaction history tells us what is supposed to happen, and the receipt gives us information about what actually happened and they never responded
1
hace 7 meses
We all need to demand proof of payment sent. And tell them the transaction history is not proof.
hace 7 meses
I’ve been asking for proof of payment since last Monday everyday , they don’t have it cause it hasn’t been paid
1
hace 7 meses
I can’t upload the screenshots of my chat on here coz think the screenshots are too big. I can’t find a resize option either but pretty much the supports are left in the dark too. They have no access to proof of payments and they don’t have direct contact with the provider (aka withdrawal team). Supports are getting updates from the management team
hace 7 meses
I am also waiting on $1000 13th April and $3500 20th of April.
Seen they are closing, do you think we will get our money? I am over the stress of this.
3
hace 7 meses
As much as I want to believe we will get our money, it doesn’t look like we will be. The provider (payments team) has not given any updates to the management team or support staff which is why we are fed the same repetitive answers
Editado por el autor hace 7 meses
hace 7 meses
How can they just do this? Is there not someone that can help us! Can we go to our banks and request every deposit ever made be returned as they are fraudulent. I just can't believe this is happening. This casino has always been the best to play on with fast withdrawals
1
hace 7 meses
They are all they same team it's not that many staff to have huge teams there just excuses and delays
1
hace 7 meses
Geez if we could do that it'd be a huge payout lol
hace 7 meses
What a load of crap it's not that big of a place even if it was pick up the phone and call that department hey what's goin' on with these guys payments
hace 7 meses
Going to use reverse psychology on them . Say that one of your team members have told us that it’s not going to happen due to closure
can only try fuck with them to get more info
2
hace 7 meses
lets see what they say lol
1
hace 7 meses
Man play every trick ya can we need a hacker to help anyone know where Neo is
hace 7 meses
I’ve already tried something similar and their response is always "we assure you that your winnings are safe and on their way to you". They won’t admit that they’re not paying us for some reason.
Let us know what their response is to you. It’ll prob be the same tho
hace 7 meses
I’ve already tried something similar and their response is always "we assure you that your winnings are safe and on their way to you". They won’t admit that they’re not paying us for some reason.
Let us know what their response is to you. It’ll prob be the same tho
hace 7 meses
Yeah you were right all they said is they’re waiting for a response from payment team lol
1
hace 7 meses
Just came across an article posted on the guardian dated 26/03/24
"The Curaçao regulator will assume greater control and oversight of licences from 31 March, according to a nine-page updatesupplied to the online gambling industry earlier this month."
Maybe that’s got something to do with the closure of rocknreels and them not paying out
1
