hace 11 meses
It is so nice of you to write these kind words about the casino support. I am glad you like it there.
May I ask how long you play at this casino and what games do you prefer, if you don't mind, of course?
Tema general sobre Rolling Slots Casino (página 12)
hace 11 meses
Hola, quisiera presentar una queja. Este casino cree que es dinero de bono, pero lo que veo en la imagen es otra cosa. Quise retirar mi dinero y me confiscaron 3800 euros.
Traducción automática:
hace 11 meses
Si tuviera bonos, ¿cómo podría retirarlos? Normalmente, cuando hay un bono, justo al momento del pago indica que no se puede retirar porque está activo. Aquí hay una foto del pago del departamento de finanzas; luego fue corregida; todo es mentira. 
Traducción automática:
hace 11 meses
E Mail von der Support erhalten das steht drinne ..
Greetings from Rolling Slots!
We regret to inform you that your recent withdrawal request of 1000 EUR has been cancelled.
Additionally, your winnings of 3800 EUR have been confiscated in accordance with our Bonus Terms, specifically clause 3, which states:
3. Winnings from bonuses or free spins obtained from the Bonus Shop or upon reaching a level can be withdrawn up to a maximum of 500 EUR
We wish to clarify that the winnings in question were generated from a Freespin win, which you activated on 2025-03-24 08:52:18 (UTC+0).
Thank you for understanding and cooperation!
If you have any questions, we will be happy to help you by Live Chat or email
hace 11 meses
Hi, do you have any bonus history to show if you played with a bonus and if the wins came from it? That would probably be best because I see that the casino has explained it quite normally. On the other hand, the balance shows you that I would also understand correctly that I can withdraw everything and therefore 3,8k.
However, it happens that with some bonuses you see the whole balance that you have loaded and it is only adjusted when you withdraw the money. Could this be the case?
ResponderCitar1
hace 11 meses
Sí, podría ser, tuve bonos una vez, así es, ahora sé que jugué con bonos una vez.👍
Traducción automática:
hace 11 meses
So, is the casino right? What do you say?
If you need any of our help, surely let us know.
Borrado
EiriniGeronikou
ha borrado el mensaje
hace 9 meses
I don't really know what to say...I played in this casino for ever e year ilost over 300€ ...yet again I said I will try again ... I deposit a total of 150+ the last couple of days. .. in different games.... Specifically in the game break the piggy bank...... Which has coins popping the the pig burst and the bonus starts ... Mind that not one game paid me something back.... I started playing this fucking piggy game. I lost over 80€ plus winnings...and like a few times I got the bonus in which I won like 3-4 euros back. Maybe 6.... Then the last bonus I got after losing almost everything was 0.20 cents. I'm not even kidding....0.20 CENTS. I swear to god...after having lost more that 450 in that site. The other funny thing... I deposited and I played... after a few hours I deposited to play again the same game....it was FULLY WIPED... fully wiped all progress lost and start again . Mind I Never got a withdrawal... nothing.... Today I decided to talk to the chat help center or whatever....I explained everything... They asked for a screenshot.?? Like I record every game I'm playing??? To what?? Proff my self I'm not lying???? They never answered me about my problem.... They never explained....or even justify themselves.... nothing. They brushed me off saying they gave me 10 FS ...like I was saved now... Wow thanks.... ...
They are literally bad behavioured and the casino is a scam . Like I don't even how you people get money from them ... Formal.. obviously the ratings a scam. I mean like every one can get bots to take good ratings.....I'm gonna give you screenshots too 
EiriniGeronikou
hace 9 meses
Well, I read what you wrote but I have no idea what to make of it if I am to tell the truth. The fact that you probably didn't win more than you expected is sad and no player wants to see such low winnings in bonus. However, this is common in the casino and I've seen so many bonuses that gave almost nothing and players spent even more money that I don't find this strange.
I don't want to make the situation any easier, I just wanted to compare.
Anyway, I don't know what the chat agent was supposed to understand and what is your goal. Sharing experiences is fine and I don't have a problem with it, but other than the fact that you spent money there, I didn't learn anything else. It's certainly not good to deposit there over and over again in the hope that you will win some money back or get more from the bonus.
When you talk about the game being wiped or reset, isn't that what always happens to every game when you leave it or there is inactivity in it?
hace 9 meses
No it actually isn't. I've been playing slots for more than 10 year's and I have registered in more casino sites than you can actually count . Sites even give me a manager to actually manage my account.. so no I am not some ignorant player here. The slots in every account is personal in fact. And that makes the fact even worse...that means that the rtp is lower that the site said or that they make it lower so you don't win. I ve been playing this exact game since it actually came out and I wanna tell you that the game in legit sites is staying like this for days and days ...no one has the right to wipe or restart your game. This doing is on purpose so you will lose your money....like you imagine if I deposit 100 euros and I will win nothing...and the site wipes my game that means that the loss is not being registered in the game anymore. So you will lose again. That is not just unfair...but is like on the line of breaking the law. The only one that actually has the right to wipe a game is the game provider that only happens in the loooong run. So don't try to brush me off .. I don't know what your trying to prove here ...cause I really do know what I'm talking about sir.
hace 9 meses
I apologize, but I also have no idea what you aim to demonstrate; however, I can see that you put your heart into it. Yet I aim to help anyway.
If you believe your games have been manipulated, take your gaming history and reach out to the provider, at least. That's one way how to resolve this situation. I bet that such a skilled player knows that slots are the most favorable source of income for casinos due to the generally lower RTP - not for the players. The longer you play, the more likely you are to end up dry - just saying. Don't even begin with the volatility that determines the "longevity" of the winnings.
Resetting the game has no impact on the properly working RNG mechanism. But I guess it was not the only point.
Well, the licensing authority is responsible for officially investigating the outcome of the game. Can you share your expertise with the licensing body? To me, you appear to be confident and well equipped.
hace 9 meses
Well I actually am. Cause I do play a lot ..win alot and lose a lot. That's not my first problem even. My problem is that your talking to me with a bit of irony even if your supposed to ...help.?!.. I don't really know know who. I just got an email that my review got banned too cause you claim that all I'm saying is that I lost. Which is not what I'm saying at all. What I'm staying really is that the casino clearly manipulates games in order to lose money. I guess there is a reason that you banned my review and I feel pretty sad to be honest cause I really relied on you page ...I thought that you stood for players rather than ban their review when is not in your interest? I presume. That's why you have to accept every signal review someone does. I can only imagine how many of us had something interesting to say that you got banned for your own reason I can imagine right?.
To summon up my problem. I have nothing to say about losing....I lose all the time. My problem is when someone is trying to manipulate and trick me like I'm some ignorant player who knows nothing about slots. They clearly manipulate the games . I mean every page does of some sort bit this Is obscured....they wipe the page every time so you end up losing again and again until you reach a certain amount then they give you back a little something so you don't leave the page entirely. That happed to me before. I had it cleared up-.
I'm just trying to let people know of their scams nothing else. But know I realised that you too..maybe have some interest stuff going all. And that's all sad if you think that you supposed to be here helping people. Idk probably you think that me saying my experience....( Them scam me ) Is not worthy of telling!!!
hace 9 meses
And what rtp your talking about? Really. Every game come from the provider with a fixed rtp of 90+ ...most games at least .... And I don't really know where all that money goes. ......or well I do
And it funny that you need to accept and review every answer or review someone does here. I can only guess why.... I mean I don't use bad language or anything. I'm just here trying to tell my truth an to inform others. I thought that is what this page was about
Editado
hace 9 meses
I believe you initiated this situation, so let me explain how we handle such cases. We focus on fairness and our principles in the first place - speaking of which, your review was purely about losing; hence, it was rejected. Because losing is part of gambling, just as you said. Therefore, casino reviews focus on the casinos themselves rather than on your luck. That's it.
"We noticed that your feedback primarily focuses on your deposits and subsequent loss, which is a normal occurrence in casinos due to the house advantage. While it's completely fine to submit a negative review, we unfortunately couldn't approve this one as it doesn't contain any specific details about the casino itself. To ensure that reviews are as informative and helpful as possible for other players, we kindly ask that you provide more insights into your overall experience with the casino. We encourage you to resubmit your review with additional details, and we appreciate your understanding and cooperation."
However, as I was trying to say, someone as eager as you should also reach out to official authorities, and if you come back with proof, I will personally restore your review.
If this is not helpful, please feel free to rely solely on your own opinions; either approach works for me.
I believe you are reasonable enough to understand that you need solid proof to claim that a casino has been systematically scamming players. Please refrain from seeking any additional "problems" here.
We are not here to oppose you; we were both trying to understand what makes you say such things.
hace 9 meses
I just told you. Games being wiped is none of casino's business...it's one of the providers. . It's like a common secret anymore. Players are not as ignorant as you or the casinos would think. . I don't have proof because I don't record everything I do ... I will come back with one tho if it will happen again I can promise you that. Well thanks for nothing I guess. I mean I don't make any sense of the situation here either nor do I think that your willing to help me so. Well...I just hope people will what I had to say about their scams ..you can defend them all you want for what I care.
Have a nice day . I don't mess with these crappy casino stuff anymore . Greece's casinos are fine
hace 9 meses
And what rtp your talking about? Really. Every game come from the provider with a fixed rtp of 90+ ...most games at least .... And I don't really know where all that money goes. ......or well I do
And it funny that you need to accept and review every answer or review someone does here. I can only guess why.... I mean I don't use bad language or anything. I'm just here trying to tell my truth an to inform others. I thought that is what this page was about
hace 9 meses
I honestly have no idea what you aim to say.
But as far as I can confirm:
"If a game RTP is 96%, it means that if you start with $1,000,000,000 and then play 1,000,000,000 rounds at $1 each, then you should end up with approximately $960,000,000 dollars."
The house edge represents casinos' profit.
What seems to be the matter? By the way, the decent RTP is 95%. You are welcome to discuss that, but there is a difference between opinion and truth.
hace 9 meses
I just told you. Games being wiped is none of casino's business...it's one of the providers. . It's like a common secret anymore. Players are not as ignorant as you or the casinos would think. . I don't have proof because I don't record everything I do ... I will come back with one tho if it will happen again I can promise you that. Well thanks for nothing I guess. I mean I don't make any sense of the situation here either nor do I think that your willing to help me so. Well...I just hope people will what I had to say about their scams ..you can defend them all you want for what I care.
Have a nice day . I don't mess with these crappy casino stuff anymore . Greece's casinos are fine
hace 9 meses
Please consider contacting the licensing authority initially. You know, saying "truth" here won't help if you don't reach out to responsible authorities in the first place. That was one of my points, actually.
Staying within locally regulated casinos is definitely the best option in such situation.
Have a wonderful one too!
hace 9 meses
El soporte es rápido y amigable, pero cuando se trata de retiros, puedes olvidarte del casino; el soporte no te ayudará porque supuestamente no son responsables de eso.
No hay contacto con el departamento de finanzas, no jugaré más allí.
El límite de pago de €500 es una broma, así que estoy esperando una ganancia de €6000, teóricamente 12 días, pero como ya estás esperando el segundo pago durante más de 10 días porque simplemente no se está procesando, fácilmente estás esperando medio año.
Parece que el casino está en quiebra y paga a su antojo.
Traducción automática:
hace 9 meses
Dear FIRST,
Thank you for your feedback.
We understand your concerns regarding the withdrawal process. Please note that all withdrawals are processed in the order they are received.
To help us investigate your case more thoroughly and assist you better, we kindly ask you to contact us directly at support@rollingslots.com. Our team will be happy to check the status of your withdrawal and provide you with a detailed update.
We appreciate your patience and look forward to resolving this for you.
Best regards,
Rolling Slots Casino Representative.
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