This is exactly why you did the best you could by submitting the complaint, it will take some time, so it can be quite hard to stay calm, but the point is that we are going to find out what happened and will do our maximum to solve the issue. 🙏
Thank you. It's very rare to win at these casinos so when you do the last thing you want to happen is to be cheated out of it. They make so much money from us and then to not pay when we win is just sickening. They literally make me want to vomit when I hear the words "ruby slots".
I think I understand your actual feelings, just hold on. I would expect some progress quite soon according to the complaint timer.
The casino responded with that same mixing funds bs. If the way they explained it this casino would never have to pay out any winnings. I'm still hoping casino gurus rep can help but we will see.
Dawn
Hello there,
I saw that. Well, quite interestingly mixed. Peter needs to make sure how the cashback bonus was taken, however. Kindly reply to him, when you have a chance. Thank you.
I'll check that later. 🤞
I'm not sure about how the cash back bonus was taken but I do know that I met all the required playthrough terms.
Hi Radka,
I'm trying to reply to peters questions regarding the cash back bonus but it's not giving me an option or a space to reply. It usually gives me an area to type a reply but it isn't.
Dawn
Hi Dawn,
It's probably because this is not the profile under which created the complaint 🤔. I noticed that you suddenly switched profiles, so I would try the other one.
Let me know if it works, please.
Peter is trying to assort the info about how exactly those sticky vs non-sticky bonuses exactly work. As far as I can tell, it will need further explanation from the casino.
I don't understand why they won't let me reply on my complaint page. It says I have 5 days to respond but they're not letting me. Please tell me I won't have to start all over. Now, I'm getting really frustrated.
I don't have any other profiles
Hello,
I guess that the print screens are the best way to explain:
The complaint was submitted under the account "dawnrutherfordadams"
So, I just want to make sure that you're using the proper account for the reply because there is no update from your site since you started using the second account here on the forum.
It was two weeks ago, this is from the complaint:
In case you struggle, use this email to contact Peter, please:
Let me know if you manage to reply, please.
I have tried every way possible to reply to peters questions and the website is just not letting me. Please help
Well, in this case kindly provide a screenshot, so we can try to identify the issue.
I provided you with the email address, have you informed him by email, please?
It seems casino guru always sides with the casino in question.
Don't waste your time thinking this site will help you.
All it does is waste your time and you won't get what you're asking for.
Screwed out of $2700.00 and I wonder how that money is split up?
Whats casino guru's cut?
Hello,
There is no gain for us. Please be reasonable - we just can't help anybody.
Everyone is welcome to browse your complaint here.
I understand your frustration but, unfortunately, as stated above, I won't be able to help you with this case. I recommend you always double-check all available balances in the casino and if you are not sure about anything, turn to the casino support. The platform used by the casino is complicated and quite confusing. However, we can't penalize it this time. I wish I could be of more help.
This is especially the reason why we added a special warning to all RTG platforms:
https://casino.guru/Ruby-Slots-Casino-review#tab=js-tab-detail-homepage
So i played the sign up bonus at Ruby slots casino won $100 now they want me to deposit $10 to verify my information so i can complete withdrawal process.Is it legit im not clued up as its my first time playing online in? thanks in advance
Hello there,
What you're describing sounds like a verification deposit to me. In this case, it's a common thing, especially in the case of no deposit bonuses. To be eligible to receive the winnings gained, your preferred payment options must be verified first - it's done by depositing a lower sum. Just make sure you deposit enough to meet the possibly applied wagering requirement for the deposit - read the rules, seek the term AML (anti-money laundering rule)
Since you seem to be new to gambling, I recommend you browsing the guide section to avoid unnecessary risks 🙂
What a joke. Went to withdraw my $100 allowable winnings & can't even begin the verification process. They also want ME TO SEND THEM $10 from my BTC wallet if I'm ever able to get to step 2. LOL......I'll never send a penny to casinos that don't have easy, instant withdrawal.
Uhm, that's weird...
I understand the necessity of a so-called verification deposit, BUT it makes no sense when cryptocurrency is used... Any suitable explanation was given, perhaps?
🤔🤦♀️
Having issues withdrawing from Ruby Slots (Coindraw) if anybody has an update/info on this lmk (amount 750.00!!!
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