Tema general sobre Shuffle Casino (página 10)

Forum and Reviews Administrator

hace 3 meses

OriginalTraducción

Hello, in such cases, if a player has filed a complaint, we contact the casino and find out what the problem is.

If you have been verified, I don't really understand why they are telling you that they are manually checking something. If they were manually checking the withdrawal, I would understand, but not for two weeks. That's quite a long time, and that's how long we give casinos to pay out to players.

So my recommendation would be to open a complaint.

You can do this by clicking here. ⬅️

Our team will look into the situation, ask you some questions, and find out what is needed, and when that happens, we will contact the casino.

What do you think?

Bronce

Noruega

hace 3 meses

OriginalTraducción

Tuve exactamente el mismo problema. Tras varias verificaciones (también solicitaron verificación de domicilio), recibí mi pago en 20-25 días. Así que no creo que tengas que preocuparte. He oído que se realizan comprobaciones a quienes apuestan en deportes cuestionables, y el proveedor de apuestas exige que el sitio se someta a la máxima verificación.

Traducción automática:

Jaro

Forum and Reviews Administrator

hace 3 meses

OriginalTraducción

Useful news. 🙂

How long did your verification take?

Jaro

Forum and Reviews Administrator

hace 3 meses

OriginalTraducción

Useful news. 🙂

How long did your verification take?

Bronce

Italia

hace 3 meses

OriginalTraducción

Just for update. Today, after 16 days, contacting the chat again if I had to provide other documents and I was approved to withdraw without any problems.

The funds arrived after a few minutes.

Thanks everyone

Social Media & Community Specialist

hace 3 meses

OriginalTraducción

After sixteen days... Well, I'm so glad you managed to pass that verification, especially under such circumstances and got the money! Thank you too.

Do you think that further withdrawals would be quicker now that the verification has been completed? I mean, this was one hell of an experience...

SupItsJ

Plata

Canadá

hace 3 meses

OriginalTraducción

FALSE:

https://casino.guru/complaints/shuffle-casino-player-s-account-closure-leads-to-claim.

Errors are common and there are no warranties for the availability of services. In cases where errors do occur, the bets occurring result of error are void.

Hello schmiederkay84,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Shuffle Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was ever verified before?

Do you currently have any balance on your casino account?

Is your account still open?

When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

SupItsJ

Social Media & Community Specialist

SupItsJ

hace 3 meses

OriginalTraducción

Hello,

Do you mind getting any context for this post? I honestly have no clue what you intended to say, but I feel it would be unfriendly to just pass by without even asking.

Thank you.

Anadoloroman

Bronce

Grecia

hace 2 meses

OriginalTraducción

Scam casino that refuses to pay out my winnings.

Anadoloroman

Social Media & Community Specialist

Anadoloroman

hace 2 meses

OriginalTraducción

Hello, is the refusal or the withdrawal delayed as we observed in the past?

We will be here if you want to explain, of course. Do not hesitate, please.

Bronce

Hong Kong

hace 2 meses

OriginalTraducción

Please help me, I haven't done anything. My account has been banned and I'm not allowed to withdraw money

Bronce

Hong Kong

hace 2 meses

OriginalTraducción

The experience is extremely poor, and the KYC process does not allow you to withdraw funds. Reporting their license also banned your account，My sapphire level accounts have been banned!

Bronce

Hong Kong

hace 2 meses

OriginalTraducción

The experience is very poor, and the KYC process does not allow you to withdraw funds. Reporting their license also banned your account, and my sapphire level account was banned! My account is: daniu1，I still have over 500 US dollars in withdrawals that haven't been received, as well as weekly, monthly, and upgrade rewards that haven't been claimed, resulting in a loss of approximately 2000 US dollars

Bronce

Hong Kong

hace 2 meses

OriginalTraducción

file banned sapphire account

Social Media & Community Specialist

hace 2 meses

OriginalTraducción

Hi, try to calm down for a second. I understand you are convinced nothing wrong happened on your side yet for an unknown reason the casino disagrees; hence, your account is now closed and balance voided.

Well, did you receive an email or any kind of message saying which rules you specifically broke?

For instance, did your KYC get approved or fail? This could potentially be a contributing factor.

Therefore, I suggest that we try to find out why the account was closed. Do you agree?

Bronce

Hong Kong

hace 2 meses

OriginalTraducción

I closed my account without any reason for the task, and there are still withdrawals that haven't been credited to my account. I am a normal player, and all KYC transactions have been approved! My account is: daniu1

Community & Complaints Administrator

hace 2 meses

OriginalTraducción

If it is so, then perhaps our complaint team could try to help you out by getting in touch with the casino.

All you need to do is to submit a complaint, and you will be informed about the next steps.

Have you already requested the withdrawal before they closed your account, please?

Bronce

Hong Kong

hace 2 meses

OriginalTraducción

Yes, I applied for a withdrawal before closing my account

Bronce

Hong Kong

hace 2 meses

OriginalTraducción

I have been playing normally all along. I lost $50000 on this platform and one day they asked me for kyc3. I submitted it according to their requirements and it showed as approved. However, I had a withdrawal of $510 that was not approved. There are still many rewards on my account that I have not received. My account has a value of about $1500. When I contacted them, they ignored me and asked me to send an email but did not reply. Then I complained about your business license, and they banned my account. This platform maliciously reviewed my withdrawals, KYC, and banned my account. What I'm saying is the truth. My account is ：daniu1

Community & Complaints Administrator