Hello, I understand for you it is a scam, and I empathize with you.
However, we can't assist you right away. There could still be a delay; hence, we step in if the casino fails to pay out after 14 full days, not sooner. I'm sorry.
If you like to know more about the complaint process, kindly start here:
https://casino.guru/complaint-resolution-instructions
https://casino.guru/how-we-resolve-casino-complaints
We'll be back on Monday, so we'd appreciate some feedback later.
In my messages above I probably expressed myself incorrectly, the problems are not with sports, but with the withdrawal, and Shuffle itself refers to the alleged verification, I also do not receive any response from tech support or by mail.
My username is Redix707
Mail rediskartp@gmail.com
Withdrawal amount +- 2079 dollars
Hello, I understood that the main issue is the withdrawal; however, what I was saying is that the reason is very likely not the withdrawal itself but rather your gaming style or rules the casino/sportsbook believes you breached at some point.
Since you said, "They said that they were checking the bets and my account for involvement in fixed matches" to me it appears that this is the reason and also something we can't address properly.
The issue is that if the casino or sportsbook states that the withdrawal cannot be processed due to sports betting-related matters or rules, we will not be able to assist you.
Of course you are welcome to submit a free complaint and explain that directly to the complaint handlers, but as I just explained, there is quite a strong chance it will be closed as rejected.
As it is free, please feel free to give it a try.
Tengo exactamente el mismo problema. Inmediatamente después de enviar una solicitud de pago, empezaron a revisar todas las apuestas para ver si participaban en partidos amañados. No hay límite de tiempo para la revisión. ¡Es indignante!
¿Qué debo hacer? ¿Presentar una reclamación si el pago se retrasa 14 días?
Hello,
If you read my explanation to the other player that we have no grounds for investigating sports betting investigations, you will know the answer. 🙁
This means that your complaint about fixed matches is unlikely to be accepted.
I apologize, but all of our information and activities are solely related to the casino branch and not sports betting.
How about you ask chatGPT about websites that resolve sports betting issues? I anticipate a fairly updated summary.
Hi Players - I am here to warn you that this website, and trustpilot, and askgamblers, all have been colluding with this evil casino for quite some time. So I took the time and spent $10 and made my own where there is no collusion or cover up. You can find us on trustpilot where you can be sure your review wont be erroneously censored. Thank you Noah Dummett Investigation staff for taking the time.
"summary": {
"totalAmount": "$847,350+",
"averageComplaintValue": "$3,430",
"resolutionRate": "0%",
"averageResponseTime": "Never",
"highestSingleComplaint": "$45,000",
"mostCommonAmount": "$2,500-$5,000",
"geographicSpread": {
"Europe": "42%",
"North America": "31%",
"Asia": "18%",
"South America": "5%",
"Africa": "2%",
"Oceania": "2%"
},
"timeDistribution": {
"2024": "78%",
"2023": "18%",
"2022": "4%"
}
No entiendo por qué te cagas en un casino "decente" ))) LOOOL ))))
¡Radka! ¿Y tú qué dices? ¿Entonces tenemos que dejar reseñas sobre estafadores o no? ¿Por qué no publicaste algunas reseñas negativas sobre este casino en este recurso? No está bien, tenemos que defender este casino hasta el final para que estafe a la mayor cantidad de jugadores posible y subir la calificación al menos a 10 puntos, jajaja. ¿O me equivoco?
¡Jaro, amigo! Hiciste lo correcto. No hace falta publicar malas reseñas sobre este casino. Es decente, lo hace todo bien estafando a los jugadores honestos y dándote un porcentaje. Déjame preguntarte, ¿por qué bajó la calificación de este casino de 8 a 5 puntos? ¿Qué pasó? Dejaron de pagarte, ¿eh? Ay, esos cabrones, deberían ser castigados de alguna manera. ¡Jajaja!
Maybe you still didn't get that we don't deal with sports on our website, and the ratings, user reviews, and complaints are purely about the casino games only.
So, perhaps you need to stop being sarcastic here; no one is interested. 🤷♀️
Si no estás interesado, entonces sigue adelante, ¡no estaba hablando contigo!
Ni siquiera puedes lidiar con quejas sobre los juegos de casino, si el casino no quiere pagarle al jugador sus ganancias y te dice que el jugador violó algunas reglas que inventaron sobre la marcha, entonces inmediatamente escribes que sí, estamos completamente de acuerdo con el casino, porque no nos importa un comino este tonto que fue estafado por el casino, pero fingiremos que realmente lo intentamos y queríamos ayudar, es jodidamente ridículo.
Maybe watch your language a bit because it can easily lead you to be banned. What do you say?
Also, if you don't believe that we can help players, even though you would probably be surprised by the amount we saved for players, be sure that no one will hold you to stay here. Right? Just saying. 🤷♀️
Buen día. Después de leer los hilos, vi problemas similares con Shuffle. Tampoco me retiran el dinero después de hacer apuestas deportivas cuestionables. En total, el retiro fue de unos $230. Desde el 21 de junio, solo he pasado la verificación de nivel 3, que me solicitaron. 
De hecho, la retirada dura más de 16 días. El apodo en el proyecto es pidorke34.
Hello,
I'm sorry to say that but as you could read in this thread, this is about casinos. You won't find any content related to sports betting here, except for posts made by other bettors.
Therefore, while we appreciate your effort, I recommend discussing such situations on betting-related websites in the first place. Perhaps someone can help you out there. I also recommend that you do not share your nickname publicly; I'm just mentioning this for your consideration.
Me resulta extraño, al menos a mí, que ayer recibí una transferencia a mi cuenta de un streamer y que aún no retiren los fondos. Aunque no aposté en deportes con esos fondos. ¿Entonces congelan por completo los retiros de la cuenta si sospechan algo?
Hmm, what does it mean that you got a transfer to your account from the streamer? Have you been paid or have your money just been returned to your player account and now you can't do anything?
It could be that the casino is suspicious and checking something, but I can't tell you for sure because they haven't told you anything.
Try these links, maybe they will help you there:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
Hello,
I am facing same problem with Shuffle Casino.
My username is: Czapa90
Have been waiting 12days for my 2 withdrawals.
Hello, I guess you could use some help. Do you also focus on sportsbetting?
In any case, I believe Jaros's response to the other player also applies to your situation. As long as the casino remains silent, they might be checking something, or it has just been delayed in general. However, they should always communicate openly, especially when delayed payments are involved.
Even the user feedback described strange delays...
Hello CasinoGuru team,
I had been playing on Shuffle for a few months without problems, I made multiple withdrawals which arrived correctly. My account was verified correctly as they asked, with each type of verification completed and all necessary documents sent.
I made a withdrawal of 1200usd around October 1st, still "under review" after 14 day. I asked the support chat several times and via email, but the answer is always the same, they tell me that their team continues to manually check my KYC and that there is no timing or news, although from the section I see that my kyc is verified.
I also find other similar discussions in the past, how did you resolve them?
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
