hace 2 meses
Brother withdrawal received within 4 hours after closing account,
My account also close but they give my withdrawal within 4 hours,
Kindly tell me your email so I can send you withdrawal proof
Tema general sobre Shuffle Casino (página 11)
hace 2 meses
Title: Gold VIP Account Suspended – $90 Locked, No Support Response
Four days ago, my Gold VIP account on Shuffle.com was suspended without any prior warning or explanation. I had a balance of $90, which is now completely inaccessible. I attempted to contact support multiple times via email and live chat, but received no response.
As a Gold-tier VIP member, I expected at least basic transparency and communication. Instead, I’ve been locked out of my account with pending funds and zero feedback. This is unacceptable for a platform that claims to be regulated and secure.
If Shuffle.com does not resolve this issue within 72 hours, I will escalate the matter through legal channels and continue to share my experience across review platforms and social media to warn other users.
I strongly advise others to be cautious before trusting this site with their money.
Editado
hace 2 meses
Did this occur after you requested a withdrawal, perhaps?
Please check the spam folder in your email for any messages from the casino. Sometimes emails like this can end up there, actually.
Let us know about any updates, for sure.
hace 2 meses
Hi..no, unfortunately my account was not blocked when requesting a withdrawal ... I have no information about the blocking of my account, I do not know why it was blocked ... they do not give me any answer
hace 1 mes
Alright, I understand. It must be really frustrating for you to not know what is happening, actually.
Our complaint team could try to find out why all this occurred if you wish. Please submit your complaint here and explain the whole situation well. You will soon be contacted by one of our first responders with more information on what to do next.
If you have any questions, we are here for you.
hace 1 mes
Después de que no responden al servicio de atención al cliente y ni siquiera devuelven el dinero, ¿alguien ha recuperado alguna vez su dinero de allí?
Hice una apuesta, me pidieron verificación, la pasaron, me pusieron el dinero para retirar y está pendiente de retiro en mi cuenta. El soporte no responde, simplemente me ignoran. No puedo contactarlos.
Traducción automática:
hace 1 mes
Oh, it is always difficult when support is actually not supportive at all. 🙁 May I know when you submitted the withdrawal request, please? It almost sounds like this is your first request so let me ask whether you have a clue if the account verification is necessary at all.
Also, what single bet are we talking about? I mean, could it be that you deposited money, bet it all on one match, and then submitted your request?
When it comes to contacting support, I assume you have already tried the usual methods; however, the issue is that this casino has not been efficient with fast verifications or withdrawals for the past couple of months. I guess it still could be the same. 🙁
hace 1 mes
Mi cuenta está completamente verificada y simplemente no me responden en ningún lado.
Traducción automática:
hace 1 mes
Thank you, may I repeat my question, please?
Also, what single bet are we talking about? I mean, could it be that you deposited money, bet it all on one match, and then submitted your request?
I'm trying to find out whether we can eventually step in, you see.
hace 1 mes
Sí
Traducción automática:
hace 1 mes
Hello, I'm sorry for the delay.
In this case, I guess I understand. Have you ever heard about the anti-money laundering policy? Casinos or sportsbooks are not banks, so if you deposit an amount, bet on one match, and then want to withdraw, you may have a problem. This is how to launder money, and sportsbooks/casinos don't like it.
Occasionally you also need to wager the amount deposited a few times before withdrawing.
Has anything changed thus far, perhaps?
Añadir mensaje
