hace 10 meses
Cuando miro tu bandera, parece que estás en España, pero este casino no aplica ningún procedimiento de verificación, como identificación, selfie o número de teléfono enviado por correo electrónico.
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Tema general sobre Slotuna Casino (página 5)
hace 10 meses
I really hate to speculate, but from what I saw also in the complaint thread, speaking about the details you provided, I'd say the casino has found some inconsistencies or perhaps does not fully believe the authenticity of the documents provided because especially in such cases, the verification video is used for clearing out the doubts.
Of course I'm not saying that some of this falls on you; I'm merely trying to figure out the cause.
If only we knew what was wrong...
hace 10 meses
I really hate to speculate, but from what I saw also in the complaint thread, speaking about the details you provided, I'd say the casino has found some inconsistencies or perhaps does not fully believe the authenticity of the documents provided because especially in such cases, the verification video is used for clearing out the doubts.
Of course I'm not saying that some of this falls on you; I'm merely trying to figure out the cause.
If only we knew what was wrong...
hace 10 meses
a ver. la verificación de identidad está correcta a la primera.
la que me echan para atrás es el documento de dirección, y es increíble. no tiene ni pies ni cabeza
primero me echan para atras el comprobante de direccion con la factura de telefono pese a ser un documento permitido, y luego la factura de electricidad, me la echan para atrás dos veces, documento original, lo mando en pdf, y no me dicen el motivo.
hace 10 meses
Hello, i deposit oneday 100euros with 300% bonus, i wagered everything and i made them 2404euro, i've been waiting for my withdraw so many days, on 14th day i think i got my first 500 after this they wanted to verify my profile, i send them the verification staff then for some reason when i try to join to the site it says RBAC: access denied what is going on?
ResponderCitar1
hace 10 meses
a ver. la verificación de identidad está correcta a la primera.
la que me echan para atrás es el documento de dirección, y es increíble. no tiene ni pies ni cabeza
primero me echan para atras el comprobante de direccion con la factura de telefono pese a ser un documento permitido, y luego la factura de electricidad, me la echan para atrás dos veces, documento original, lo mando en pdf, y no me dicen el motivo.
hace 10 meses
So based on your email we obviously know why your phone bill was rejected. But as for the electricity bill, I would definitely like to know that too.
But we'll probably have to wait for the next follow-up complaint because without the casino telling us what's wrong we can only speculate.
hace 10 meses
Hello, i deposit oneday 100euros with 300% bonus, i wagered everything and i made them 2404euro, i've been waiting for my withdraw so many days, on 14th day i think i got my first 500 after this they wanted to verify my profile, i send them the verification staff then for some reason when i try to join to the site it says RBAC: access denied what is going on?
hace 10 meses
Hi, I see that you also have problems with account verification. When you got this error "RBAC: access denied" did the casino explain why? Did you try to email them to clarify the situation? I saw that you wrote that you have already received some amount so it would be interesting to know.
Petronela replied to your complaint, so feel free to let her know the answer to her questions.
If you find out more, be sure to let us know on the forum.
ResponderCitar1
hace 10 meses
Como ya he comentado en otras reseñas, llevo jugando en estos casinos unos 3 años. La aprobación del perfil, la declaración de domicilio y la información de la cuenta bancaria son importantes, y los plazos de depósito no son de 3 días. Yasin O. lo autoriza en 3 días, pero el plazo no es de 3 días, sino de 14 días; recibirás el dinero en 14 días.
Traducción automática:
hace 10 meses
So based on your email we obviously know why your phone bill was rejected. But as for the electricity bill, I would definitely like to know that too.
But we'll probably have to wait for the next follow-up complaint because without the casino telling us what's wrong we can only speculate.
hace 10 meses
si, pero como ves, está en documentos permitidos!! y me lo rechazan diciendo que ese documento no está permitido! es un chiste!!
y el otro documento de electricidad rechazado dos veces y sin motivo, no me lo dicen por chat y no me contestan los emails
hace 10 meses
That's probably the worst thing, that there is no reason that they would say. Maybe there was something missing that the document should have contained, that's what I can think of, but that's just my speculation. We'll wait for Veronika to write.
ResponderCitar1
hace 9 meses
Hello. My last withdraw from slotuna casino was at 19-3-25 and didn't finish yet. What i can do? They told me is in higher priority, we try our best and these things. First withdraw make 16 days. Second 14 days. Now 19 and no finish yet
hace 9 meses
I would say it's time to file a complaint now.
This really has been a long time of waiting for you.
Please follow this link, where you can do so, and our team will try to solve it.
Is your account fully verified already there?
hace 9 meses
They don't ask me anything to send. In live chat they say proccecing with out problem... They had send me 3.000€ without problem. But now they don't send. I had big balance. Without any bonus money. Only i bet my money to slots. Fair play. I had make deposit from my visa, i make withdraw in this visa. And i had write my data in first day everything correct
hace 9 meses
I can make Complaint now? It's ok?
hace 9 meses
Hello,
don't hesitate to submit the complaint, please. I read your posts a few times in a row but have no idea what is causing the issue. Thus, I do hope the complaint will help you!
You may start by clicking/tapping this green link. 👈
Let me know if you managed to do so 🙏
hace 9 meses
I spoke yesterday again in live chat. i cant make KYC there
hace 9 meses
Hello,
Thank you for both screenshots. I see no KYC restrictions mentioned in the conversation; to be honest, though, it looks more like a preset message rather than a real conversation.
What do you think?
In your complaint, I found a part saying your account has been verified, so I hope you don't have to worry about that. For now it seems we have to wait for the casino to give you or us some more concrete updates. It's frustrating, but please be patient.
hace 9 meses
Sinceramente, no lo sé. ¿Existe la posibilidad de que no me paguen el dinero? Pienso diferente. Llevo unos 22 días sin que me lo den. Quiero sacarlo todo primero y luego poder volver a jugar. Muchas gracias por su ayuda. Quiero estar al tanto de cualquier novedad.
Editado
Traducción automática:
hace 9 meses
Hopefully our complaint team will be able to contact the casino soon and find out what is going on.
Try to think positively, please.
ResponderCitar1
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