hace 1 año
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hace 1 año
Me pidieron que enviara los documentos para la verificación de la cuenta en 2022, luego dejé de jugar en el sitio y volví en 2024 y jugué y gané más de 50000.
Ahora el casino no quiere pagarme el dinero sin que verifique cierta información. Primero me pidieron un comprobante del cambio de dirección y el número de móvil, que quiero actualizar. Presenté esto más una especificación de salario de 7 meses que no me pidieron.
No he recibido respuesta y su servicio de atención al cliente no responde a los correos electrónicos.
Para poder retirar este dinero, ¿me pedirán una verificación de lo que jugué en 2022 (cambié de banco desde entonces) o solo me pedirán la de 2024, cuando gané el dinero que ahora quiero retirar? El casino es más rápido.com
¿Qué opinas? ¿Es posible sacar ese dinero? 😕 (no se juega con ningún bono).
Editado
Traducción automática:
hace 1 año
Have you made a new deposit now, or did you play with some remaining balance that you had from 2022? 🤔
If you made a new deposit now and won the money, they shouldn't be needing any proof of the deposit from before, I believe.
May I also ask you to provide the full URL address of this casino, please? I couldn't find out which one it is, to tell you the truth.🤷♀️
hace 1 año
Hi,
Thank you so much for your answer.
The casino site was
https://www.snabbare.com/sv
I played with new money and deposit 2000 sek that I played up to 50000+ on roulette in a few hours. I was very lucky. And when I wanted to withdraw this problem occurred.
I have not used any bonus offer.
I asked to whitdrawl 13 th of December, but they still haven't payed out and there support via email has not replied. The chat support only refers to "other division is looking and handling the matter as soon as possible".
The only thing I have been asked to sens in via email support is proof of adress and mobile number. I sent the information in and thet just don't reply.
I hope they won't ask med to send in I formation from 2022 because I changed banks and it's a struggle to get the documentation and will delay the process further : /. But i will ofcourse do what they ask but right now i just feel so stupid.
Sorry for my english spelling 🙈
Editado
hace 1 año
Don't worry about your English spelling. You can write on this forum in your own language, as we have the autotranslator implemented here. 😉
I don't believe they have any reason to ask for that, because you played with the new deposit you made now.
It has been just a few days for them to verify your account, so maybe try to be a bit more patient, and hopefully soon they will come back to you.
We actually give casinos 14 full days to process the payment. No weekends counted there, of course.
Surely keep us informed how it goes, and our complaint team will be ready to step in if needed.
ResponderCitar1
hace 1 año
Thank you so much for your quick reply. I will keep you posted 💚🌿.
hace 1 año
We'll wait here.
hace 1 año
I received some of the money today so hopefully they pay out the rest in a few days.
Thank you so much for your support. I have never had to wait so long for a whitdrawl.
ResponderCitar1
hace 1 año
We are glad it turned out well. When the rest comes to you, let us know. 🙂
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