hace 6 meses
¿Has recibido algo más mientras tanto?
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Tema general sobre Snatch Casino (página 27)
hace 6 meses
No, just that first cashout on 11.06. 😡 You can follow my complaint and watch there whats happening.
hace 6 meses
Thats crazy man... I am waiting since the 15th of March, without getting any Cent. Snatch used to be trustful, but now its just a scam.
ResponderCitar2
hace 6 meses
I believe that's it. While other websites rely on user feedback from the very first impression, we take a different approach by focusing on complaints and confrontations. It is not always effective.
However, we had an internal discussion and I presented that, from a player's perspective, several casinos with sky-high Safety Indexes are acting at least a bit strangely lately. We agreed that complaints have been pilling up and as far as I can tell, we aim to push to the highest casino managers' rank to share our stance and ask a few questions.
It's not like we don't care; it just slow.
However, our Data Team does not plan to change the Index criteria. The problem remains; we do not intend to impose any penalties until everything is thoroughly investigated and discussed with both sides.
As I said, I understand the contradiction; if you seek a different approach, I get you can hardly be pleased here.
hace 6 meses
Amazing man, I know the feeling 😔 Hopefully they will start paying you prople out same as they doing with my case 🙏
I just got my 2nd cashout exactly 1 week after the first one, lets see how it goes further 🤷♂️
hace 6 meses
That gives me some hope. 😀 Lets wait... My complaint is ongoing and i am waiting for Snatch feedback on the complaint.
ResponderCitar1
hace 6 meses
Es realmente increíble. Ya envié una foto de mi tarjeta bancaria cuando me la pidieron, y ahora me piden lo siguiente:
Debe enviar una confirmación de titularidad de su cuenta bancaria, donde figure su nombre completo. ¿Ha enviado el documento correctamente, donde figure su nombre completo, desde el 18 de junio?
Creo que este es el décimo documento solicitado. Solo puedo desaconsejar este casino a quienes realmente quieran conservar sus ganancias.
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hace 6 meses
¿Dónde se consigue este certificado? ¿Se refiere a un extracto bancario, a un extracto bancario con dirección? Es simplemente vergonzoso cómo los están encubriendo aquí, ya sea intencionalmente o no, da igual. Hay tantos casos sin resolver, pero aun así mantienen su alta calificación y, por lo tanto, pueden seguir atrayendo dinero de clientes desprevenidos.
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ResponderCitar2
hace 6 meses
Buena pregunta. La última vez que envié un extracto bancario, me lo pidieron en inglés. Pero la Sparkasse no tiene página web en inglés. Simplemente imprimí un PDF con los datos de mi cuenta y lo envié.
Pero sí, es una pena que este casino siga teniendo una calificación tan alta. Llevo esperando mi pago desde mediados de marzo. Mi amigo también lleva esperando en SnatchCasino desde mediados de marzo.
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hace 6 meses
Hace tiempo que no busco aquí porque mi caso ya está resuelto.
Me preguntaste qué hice. Simplemente esperé y solo tuve que enviar mi identificación una vez. Así que, menos mal, no tuve que pasar por el estrés de otros aquí, haciendo el pino con su identificación y la página web en un proyector de fondo, etc. (irónico) para la verificación. Simplemente tuve que aguantar esas nueve semanas sin hacer nada. Espero que tú también lo superes.
Espero de verdad que el equipo Guru haga algo al respecto; al parecer, los ayudantes de aquí se han puesto en contacto con los jefes. Esos asquerosos bastardos de Snatch no deben volver a ser considerados "buenos" en ningún sitio.
¡Este casino de payasos sólo merece odio y cierre, nada más!
Editado
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ResponderCitar2
hace 6 meses
¿Dónde se consigue este certificado? ¿Se refiere a un extracto bancario, a un extracto bancario con dirección? Es simplemente vergonzoso cómo los están encubriendo aquí, ya sea intencionalmente o no, da igual. Hay tantos casos sin resolver, pero aun así mantienen su alta calificación y, por lo tanto, pueden seguir atrayendo dinero de clientes desprevenidos.
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hace 6 meses
Hello, if I may step in for a sec, I believe this "confirmation of ownership of your bank account, whereby your full name would be visible" is a standard bank document showing the full address and name of the owner plus the full bank details—konto, IBAN, bank official address, and credentials. I have all this information, for example, on the first page of my regular monthly banking statement.
Alternatively, I can download it from my internet banking whenever needed.
This part of verification is common. I, of course, understand that the other circumstances are very systematically unfair towards players, yet we fail to get proof that this is the casino's official tactic.
At least we try to connect our leaders with their affiliates in charge to make our standpoint on this quite clear—talking about the whole group here.
hace 6 meses
Nice to hear you try to take care about gamblers. Sad to know that Data Team does not plan to change the Index criteria. You risk that all the indexes will become useless for gamblers. Once they're disappointed like me and many gamblers then they'll hardly start to trust them.
hace 6 meses
Todavía no he recibido ni un céntimo y el KYC me sigue ignorando. Es una locura. Llevo esperando desde mediados de marzo... Por favor, no jueguen aquí. Retener las ganancias de los jugadores es puro acoso. Si alguna vez recibo mis ganancias, no volveré a visitar el sitio.
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hace 6 meses
Nice to hear you try to take care about gamblers. Sad to know that Data Team does not plan to change the Index criteria. You risk that all the indexes will become useless for gamblers. Once they're disappointed like me and many gamblers then they'll hardly start to trust them.
hace 6 meses
I think we are all trying but sometimes it's just not possible to please all the players and everything will be according to them.
We understand when someone doesn't agree with something, but we always try to find the most universal and proven way, which we've had for some time.
It doesn't have to be that nothing will ever change, it just has to be thought through before it is implemented.
But there will always be someone against it.
Nevertheless, I hope that everyone will do well.
hace 6 meses
Todavía no he recibido ni un céntimo y el KYC me sigue ignorando. Es una locura. Llevo esperando desde mediados de marzo... Por favor, no jueguen aquí. Retener las ganancias de los jugadores es puro acoso. Si alguna vez recibo mis ganancias, no volveré a visitar el sitio.
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hace 6 meses
I see that the casino still hasn't responded to your complaint, but they don't have much left to make it happen. I hope they will make their move clear soon and hopefully this nightmare will end positively for you and you will get your money.
I don't know when that will be and although I hate to say it, we will have to wait for it.😕
hace 6 meses
I just had to login to say that you guys will never see your money and they will do everything they can to stop you from withdrawing. And It is SICK that Casinoguru cant decrease their index Casinoguru cant stand up for their players this is so SICKENING you see that the snatchcasino is INTENTIONALLY not letting players withdraw and yet the ONLY THING CASINOGURU DOES is yap yap yap make an complaint but what is this? You guys are not transparent and you do not care about players until they make an complaint like what is this? Why cant you just decrease their based on true stories? Really sickening and if you think that it is okay for casino to not pay 2-3 months then this website is totally useless because what are the people in charge of this site do? I guess they just take money.
ResponderCitar3
hace 6 meses
Some Guys here get their money. Even though it takes very long. I wont give up and if its the last thing i do! 😀
ResponderCitar1
hace 6 meses
Es realmente increíble... Lamentablemente, la queja no sirvió de nada. Me piden un nuevo documento que confirme mi dirección.
En total, se han solicitado al menos siete documentos diferentes en diversos formatos. Estas prácticas comerciales, casi mafiosas, se han visto desde la toma del casino.
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hace 6 meses
I just had to login to say that you guys will never see your money and they will do everything they can to stop you from withdrawing. And It is SICK that Casinoguru cant decrease their index Casinoguru cant stand up for their players this is so SICKENING you see that the snatchcasino is INTENTIONALLY not letting players withdraw and yet the ONLY THING CASINOGURU DOES is yap yap yap make an complaint but what is this? You guys are not transparent and you do not care about players until they make an complaint like what is this? Why cant you just decrease their based on true stories? Really sickening and if you think that it is okay for casino to not pay 2-3 months then this website is totally useless because what are the people in charge of this site do? I guess they just take money.
hace 6 meses
Hello, I understand you see that that way; there is, however, another perspective. The viewpoint pertains to open complaints and their potential resolution with the casino. This situation has been hindering our progress. In any case, in the next few hours, we will discuss the entire group, its performance toward players, complaint handling effectiveness, and all matters related to the currently high safety index. All of that with our top specialists and the Data Team.
I have quite high expectations; on the other hand, I am still a bit concerned about the effect the decision may have on the complaining players and the ones who come after...
Well, remains to be seen, I guess.
ResponderCitar1
hace 6 meses
Hi again. Sadly, the situation with Snatch and the other one, Iwild, is more or less the same. The contact sporadically responds; he was actually on vacation, hence no one else could pay attention to the complaints due to that. However, the casino pays at the end. The rest is just still the same: not very effective casino management.
As long as the casino pays, or players either lose their money or choose not to submit complaints, there is not much that can be done. As I was told. 🙁
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