Well, that would make me a bit angry to say in the first place. What payment method are you trying to withdraw ? When your account seems to be fine and the casino can't tell you anything, it seems a little strange to me.
However, as I mentioned, if 14 days pass and nothing moves forward, then I would recommend filing a complaint.
Anyway, have you made a new withdrawal ?
Bueno, mi retiro fue cancelado nuevamente, ni siquiera me dicen el motivo, han pasado más de 14 días hábiles, en el medio jugué 100 euros del retiro la semana pasada y gané más dinero, entonces tengo 2 retiros, pero la gente está estafadores dicen lo mismo por favor quiero mi dinero dime que debo hacer
If it has been more than 14 days since you failed to withdraw the money then I would recommend lodging a complaint.
You can do so here on this link and we will see if our team can help you.
I also wanted to ask why your withdrawal was cancelled but I see that casino hasn't told you anything and apparently doesn't communicate with you. Then I think the complaint is a good step.
Of course, if you don't know what to expect from this process, then I'll attach a guide that might tell you more and give you information about the whole procedure.
Are you in?
Hei.
I also want to share my experiences with this casino even though i wrote an review and made a complaint. I registered there because I saw the high score and thought this is a serious, trustable casino. They have a lot of games and high bonuses.
However when it comes to withdrawals they really act strange. I have been waiting for it for 11 days now. Since the first day of withdrawaling i asked in live chat to get verified. They always told me its not needed and that my withdrawal is fine. After 10 days the section to verify was usable. Now i need to wait for many days again to get verified and no money in sight.
However. If you read this and want to play in this casino -better DONT. Its just frustrating and nervewrecking running after the winnings...
Hola, llevo 7 días hábiles esperando mi primer pago. Ya solicité 3 pagos y aún está por llegar otro. Simplemente me estoy desanimando.
So. Have you already recived money from them?
Yeah.... its just frustrating af...
¿Y pudiste verificarlo tú mismo?
Hei.
I also want to share my experiences with this casino even though i wrote an review and made a complaint. I registered there because I saw the high score and thought this is a serious, trustable casino. They have a lot of games and high bonuses.
However when it comes to withdrawals they really act strange. I have been waiting for it for 11 days now. Since the first day of withdrawaling i asked in live chat to get verified. They always told me its not needed and that my withdrawal is fine. After 10 days the section to verify was usable. Now i need to wait for many days again to get verified and no money in sight.
However. If you read this and want to play in this casino -better DONT. Its just frustrating and nervewrecking running after the winnings...
Hey!
I know such an experience does not fit well in its safety rating. To be completely honest, its "high score" reflects the fairness or likeness with which players will be treated fairly. Frankly, withdrawal, speed, and verification effectiveness are aspects kept outside this rating simply because such procedures vary quite a lot.
So far, we have not found a fair way to generalize personal experience, thus, to cover these important aspects, the user reviews plus the complaints cover this space.
Honestly, what you described sounds like a real mess, and I'd like to thank you for sharing that.
Though I'm convinced this casino pays eventually, I would also prefer to skip this horror. 🙁
Hola, llevo 7 días hábiles esperando mi primer pago. Ya solicité 3 pagos y aún está por llegar otro. Simplemente me estoy desanimando.
Hello.
Have you also come across a verification delay like the other player?
Let's hope this is all kind of temporary trouble. However, I can't figure out whether any of the withdrawals you mentioned have made it through.
Feel free to update us, please. If you struggle, we are here to help.
Aún no he recibido ningún pago y no hay forma de verificarlo en ningún lado. Estoy esperando el primer retiro solicitado en 7 días.
El chat siempre te dice que no tienes que verificarte y que todo está bien. Pero si luego tienes que verificarte después de esperar una eternidad por el pago, es una broma 😅 Realmente rogué que me verificaran todos los días, pero siempre dijeron que no, solo cuando el departamento financiero lo necesitaba. Luego me dijeron "siempre puedes verificarlo tú mismo". Tuve que verificar después de 11 días, todavía esperando la confirmación; hoy es el día 14.
Así que insiste en ello si es posible, debería haber tomado capturas de pantalla de la conversación.
Vaya, ¿ya son 14 días? No creo que sea correcto cómo se hace. ¿De cuánto es para ti?
yo este es el 8 dia y sigo sin ver nada ni cambios en las retiradas.. si alguien me puede ayudar..
Llevo desde el 10 de marzo esperando un retiro de Spinanga,sweetbonanza me dijeron que tardaban 3 días luego hasta 5 pregunto y me dice que hay un retraso en el departamento financiero,son 490 euros y otro de 100 pero me temo que no lo voy a ver en mi cuenta nunca,me dan largas diariamente
yo este es el 8 dia y sigo sin ver nada ni cambios en las retiradas.. si alguien me puede ayudar..
That must be really hard, but you did what you could, I'd say. For now, stick with the complaint. Frankly, there is still some time left for the casino.
Yet, I hope money will make it through sooner than later! 🤞
Llevo desde el 10 de marzo esperando un retiro de Spinanga,sweetbonanza me dijeron que tardaban 3 días luego hasta 5 pregunto y me dice que hay un retraso en el departamento financiero,son 490 euros y otro de 100 pero me temo que no lo voy a ver en mi cuenta nunca,me dan largas diariamente
Well, I'm sorry to see another player facing delayed payment!
As you can see, others are in the same situation, in my opinion, something is happening with the casino.
But frankly, for now, there is little we can do. As you probably don't know, we allow casinos 14 full days to fulfill the payout. With a stroke of luck, I pray the complaint won't be necessary, but it never hurts to be prepared, right?
In any case, kindly browse these instructions 👈
We shall see what comes next. 🤞
De verdad nadie puede hacer nada para que este casino pueda dar la cara y pagar a los clientes ? Siento decir que estoy siendo estafado..
As Radka said, our team will try to help you, so I wouldn't be sceptical yet. I firmly believe that everything will work out and be fine and the casino will do the right thing in the end.
de acuerdo, espera estos 14 días y si veo que nada ya os avisaré
Un servicio de atención al cliente dice que se han solicitado documentos a spinanga para su verificación y el otro dice que aún no se ha solicitado nada. Tampoco puedo subir documentos a ningún lado. Los pagos y la verificación nunca han sido tan malos en un casino.
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