Tema general sobre Spinbara Casino (página 23)

Yes, that's where I log in with Google Chrome, but it's impossible to access the chat after 20,000 attempts.

Jaro keeps asking me for the same documents through several different emails, each time a new document associated with the same account, which is ultimately the same thing but explained differently: proof of bank ownership already sent, bank statement already sent, and direct debit authorization already sent, all in PDF format. They keep asking for the same thing over and over again. I'm sure they're playing with people's patience, and it's awful and shows a complete lack of empathy and courtesy. I wonder what they'll do next, since they should have contacted me by email, which they haven't done, at least to explain why they keep asking for the same documentation.

Okay, it worked for me in the end. I'm sorry 🙁

Okay, bei mir hatte es dann geklappt. Tut mir leid 🙁

Has anyone gotten any more information about their withdrawal or verification requests at this casino? Do you have any new details?

I'm still waiting for a notification. I sent them twice, one with a bank statement and one with a certificate of permanent residence. They rejected the first one because I sent the electricity bill first. I've been waiting for a response since the day before yesterday.

Εγώ περιμένω ακόμα ειδοποίηση τους έστειλα 2 φορές έγραφα ένα τράπεζας και ένα βεβαίωση μόνιμης κατοικίας,το ένα με το απέρριψαν που έστειλα πρώτα τον λογαριασμό ηλεκτρικού ρεύματος,περιμένω από προχθές απάντηση.

Of course, I also sent them a direct debit for a phone bill because that was one of the things they asked for. Then I sent a bank statement for 3 months and also a bank account ownership certificate, and nothing, we're still in the same situation.

I want to believe we will figure it out, so many people have found a solution, patience and not stress.

Θέλω να πιστεύω θα βγάλουμε άκρη τόσα άτομα έχουν βρει λύση υπομονή και όχι άγχος

The wait at this casino is absolutely awful! On other platforms, I check within 24-48 hours and my bet is processed without a problem. The issue is that this casino isn't officially registered and has an Ajouan license, which isn't recognized in Europe and doesn't meet all the requirements it needs to meet within the European Union or the United Kingdom, etc. That's a huge problem. I've been researching this platform quite a bit, and my advice is, once you can sort this out, run for the hills and never play here again. I certainly will.

Yes, of course, there's nothing left but patience and hope, and it's true that we're in the right place. I see that many people here have managed to get their money back.

¿Tuviste mejores experiencias en otras plataformas, o el resto tarda más o menos el mismo tiempo en el proceso de verificación?

Look, I've used Playuzu, Leo Vega, and Bet365, and on those platforms, reviews don't take more than 48 hours at all. I haven't seen any platform like this one take so long.

De nada, entiendo que a veces los jugadores sientan que el casino puede causar problemas, pero si siempre ha pagado y no ha habido problemas hasta ahora, a veces la paciencia ayuda. Venir aquí para informarse y ver las experiencias de otros jugadores es sin duda una buena idea; yo haría lo mismo.

Así que esperemos y veamos cómo evoluciona toda la situación.

Cruzaré los dedos por ti. 🤞

Lo mejor sería preguntarles por qué hacen esto. Si falta algo o algo está mal, es mejor que el jugador lo sepa. Sin embargo, si no te dicen nada y siguen pidiendo el mismo documento, intentaremos ayudarte con la queja que has presentado.

No sé qué requiere específicamente el casino, tienen que explicarlo y, si no te lo han dicho, es difícil especular al respecto.

Good morning Jaro, well, yesterday they told me I have to wait another 5 days because the documentation has to be reviewed again. What I don't understand is why I sent it in PDF format, so I don't think it's due to poor eyesight. They also haven't given me any explanation about what happened to the other documentation; they say they can't tell me anything. And they keep asking me for the same documentation sent through various channels—chat, support, and email—to see what they say, but it's driving me crazy. I've been dealing with this for over a week.

I don't know either. It's the same document in different versions: bank statement, account ownership certificate, and direct debit authorization, all for the same account. They've all been sent, and nothing. They don't tell you anything. I even have the chat logs of the conversations asking why, what's going on, and they tell me they can't give me that information because it's another department.

Aunque sé que es difícil y no del todo agradable, incluso frustrante, asegúrate de enviarles siempre lo que necesitan para empezar de cero. Si no hay avances, como ya he dicho, nuestro equipo averiguará todo lo que necesitan de ti y se pondrá en contacto con el casino.

Creo que tendrá un final feliz.

This is what they requested two days ago, after I previously sent them the same thing along with my ID. It's approved, and I'm still waiting for a response from the VIP manager, but there's no sign of anything, no explanation. The least they could do is contact me to say that everything is fine and that they're reviewing it. It's been a week and two days since this started.

Probablemente solo cuentan los días laborables, por lo que es menos tiempo transcurrido de su parte.

As you can see in this photo I'm showing you, it's an email from them confirming that the verification department does work on weekends, so they need to make fewer excuses. They do it so we get bored and gamble away our winnings, and we lose our money, I assure you.

Claro, gracias, y todo está claramente visible en el documento que enviaste, que es lo que exige el casino, ¿verdad? Esperaremos su respuesta.