Hola, tengo problemas con esto.
Casino desbloquea mi cuenta!
Hasta hace poco podía jugar con normalidad y ahora todo está bloqueado, sin importar el pago, el juego, etc.
Envié documentos como tarjetas de identificación a seguridad hace 2-3 semanas e incluso después de varias consultas, ¡no ha habido respuesta o reacción a ningún correo electrónico hasta ahora!
Atentamente
cristiano
Hello Christian,
I checked user reviews and must say that even other players complained about poor customer support plus other problems there. On the other hand, casino responded here on our forum approx. 4months ago. I would suggest writing our own user review here and we shall see if the casino rep. will answer. What do you think?
Hello Сasino guru team, I am facing a problem regarding the withdrawal of my balance on Casino-Z for almost 4 days now and sadly I have to open this complaint because I didn't receive any insight or any help at all and it's getting really unprofessional and frustrating to deal with.
I am a VIP player in this casino. My all-time deposits total about $100,000.
With large withdrawals, sometimes there were problems with withdrawals, transactions were rejected, or withdrawal methods disappeared.
Now back to the situation that happened a week ago.
Once again I made a deposit in this casino, and played different games, I was lucky to get x1000 winnings from the bet amount of 65 dollars. After this win, I played a little more, and after that I started to put requests for withdrawals, usually they are processed quickly, but this time they were constantly rejected, and there was a message that I had to withdraw using the same method that I made deposits. I made deposits in ltc and withdrawn accordingly to ltc wallet. As a result, they didn’t bring me anything and I went to bed, as it was late at night.
The next day, when I logged into my account, I saw that playing in slots became unavailable to me, and all methods of withdrawing funds from my account disappeared.
I contacted my VIP manager, she said that your game session is being checked and a request was sent to the provider. And from January 27 to this day there is no news, they only say that the check has not yet been completed.
I suspect that there is no validation and no request has been sent to the ISP. This is simply a reason not to pay out the player's winnings.
I kindly ask you to help understand this situation, and that this casino provides you with evidence that they really made a request to the provider, and also did not receive any response from him, as they claim.
I no longer have the strength to fight them.
Hello kotica,
Please, submit your complaint here: https://casino.guru/complaints/create
Our team will try to investigate and help you. I checked the recent case from December 2021 where the player faced a similar problem with the withdrawal method, however, the casino stopped responding suddenly.
Hope we will be able to help.
Hi, have you contacted their customer support about the missing deposit?
I have open a complaint at Casino Guru but have no getting any respond and reply from them 2 weeks ago. But when i wrote a review about them, they direct reply within 30 min and said me lie. What I try to lie?
I joined their Casino last year, from start i lose money, recently i keep wining, then they frozen and lock my account for excuse "KYC". During account verification prosess i cooperate provide all the relavant documents to them, but they keep request again same document after every 72 hours, i think purposely to delay my verification prosess (just i think).
Since i really a real player with just single account at their casino, my account verified successfully by their security team. Before they suspended and closed my account, they approve all my withdrawal.
As a conclusion, Casino-Z really a steady casino approve all withdrawal before they close my account. Casino-Z really a small casino which just allow player lose money, if u have big win, they will close and suspend your account. Hopefully Casino Guru take serious to give review on Casino-Z.
Hello,
thank you for posting the whole story. Anybody can view your complaint here:
https://casino.guru/casino-z-player-s-struggling-to-complete-account-verification-1
I reside in Canada and I am not able to access the casino website although it states it allows Canadian players. I get an error code everytime I try to load it
I reside in Canada but cannot access the website. It always comes up as error when I try to load casino.
Same sh... thing, can't access from Canada.
I can access the site while the VPN is set to Canada normally, can you try to connect via a different device? Alternatively, change your browser or try VPN and ask the live chat about your issue.
Just to make sure, which web address do you use, please? Have clicked on the main casino panel "visit casino"?
Have you tried using some bonus links via the "get bonus" option?
I'm sorry but it seems to be a problem on your end, If I may say.
Este casino sigue vigente?
La página nunca abre, dice página no encontrada
So, you wrote: "The page never opens, says page not found"
Well, I can see that this casino does not accept players from Chile though:
So if you try to access the site from a restricted country, the site may simply not load properly.
Hola, no puedo retirar fondos, me pidieron una foto de un pasaporte para verificar, luego una foto de una tarjeta bancaria, luego capturas de pantalla de un depósito, luego un extracto bancario, luego una foto de un pasaporte en mis manos, luego una foto de mi pasaporte en mis manos en el contexto de la correspondencia con el servicio de seguridad, envié 3 fotos de estas, escriben que no es visible, en una palabra, no quieren retirar dinero
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
