hace 2 años
Don't play spincity if you live in nz
Tema general sobre SpinCity Casino (página 3)
hace 2 años
I have sent so many. Thry accepted my kiwibank one finally after about 25 times. But won't accept the bnz .
BNZ NZ do not accept international payments so its not relevant. They have all.my bank statements my phone ,rates and power accounts. My drivers licence. They just keep saying it's not verified always another excuse.
hace 2 años
So at least now the payment method is clarified. Have you tried to ask the support about all these documents, as Radka suggested in her post above, perhaps? Just to be sure what is wrong with those you have already sent them, it may be in wrong format for example, so it is always better to ask the support about it. Could you try that, please?
hace 2 años
Hello. Yeah, your experience was not good either, right? Is your account still closed at this casino? You can still write about the experience in your review, if you are interested. Just do so easily on this link 👈.
Editado
hace 2 años
I still can't withdraw. I have sent so much stuff its a huge worry about my identity. We even transfered our money from these accounts in fear of how much information they have asked for. Yesterday thry asked for selfies with my bank statements which show the payments to their site. They asked for my bank card statement showing my credit card number which is crazy as no bank sends statements with your full number on the statement.
Ready to give it up as not worth risks to my identity for a few grand
hace 2 años
I think these are pretty standard documents that the casino asks for. As far as the card is concerned, most of the time there are some numbers covered up. But those previous documents were already accepted by the casino ?
Also how long has this whole process of account verification been going on, please?
hace 2 años
It's been 2 months.
I have provided drivers license, power bill,rates bill,phone bill,proof of bank accounts for both visas j used to deposit , 25 selfies holding each card,including photos taken professionally I paid for, bank statements,photos of the cards,bank statements again with the actual deposit showing to their site. I am still waiting to be verified. N z Bnz bank doesn't allow international payments to visa from overseas only visa payments to their site and I have asked them to not bother with the bnz card but because I can't withdraw to that anyhow . But no they still want it verify it
hace 2 años
I can see that this process has been going on for quite a long time, so in this case I would recommend that you file a complaint with us.
If you are interested just click on this link. I will also add a guide that might be useful to know what you can expect.
Reason I recommend this is because we give casinos 14 days to sort out everything they need to and verify and then pay the player. But since in your case it's been quite a long time, you could probably use some help and we'll see where our team gets to.
However, since you said you verified multiple cards, isn't it possible to withdraw to another card that accepts payments from overseas ? Or are all the cards from the same bank ?
Oculto
hace 2 años
Please mind your language next time. Thank you.
hace 1 año
How long it Takes to spin city send my win to bank account. And it need to be veryfied
hace 1 año
Hello, if you have to go through verification, you will get the money when it is successfully completed. So is that the case and do you have to verify the account or not?
Obviously it depends on the payment method how long it can take, a bank transfer can take about 5 days but for various other reasons it is sometimes even longer.
So please explain the situation to me more so I know how it is.
hace 1 año
Hi am unable to withdraw my money from spincity
hace 1 año
Hello, what specifically is your problem when you can't withdraw your money?
Did casino say some reason behind this action? Did you need to verify your account there or not?
Can you please give me some hints so I can better understand your situation and try to advice you or help? 🙂
hace 1 año
Could you perhaps explain what just happened to you? Others may benefit from your direct experience. One way or another, I'm glad the problem is no more. 🙂
hace 5 meses
Hola. Tengo un problema con el casino SpinCity. Ya me verifiqué y he retirado fondos anteriormente. Hace 7 u 8 días solicité un retiro, pero ahora que son 130 euros, siguen retenidos y no puedo retirarlos. Me piden mucha verificación, quizás porque recientemente cambié mi DNI. Les envié los documentos que me pidieron: el DNI y, esta vez, un comprobante de domicilio (la vez anterior no me lo pidieron). El problema es que el DNI está aprobado, pero el comprobante de domicilio sigue sin estarlo. Les envié extractos bancarios de mi tarjeta Revolut donde aparece mi dirección, tal como figura en el DNI. También les envié un documento del Ministerio del Interior (solo disponible en formato electrónico), del que saqué una foto donde se ve mi dirección. Se quejaban de que no incluye el código postal. Se trata de un documento más específico del Ministerio del Interior sobre el cambio del DNI, específicamente sobre una multa por estar roto. Los documentos deben estar firmados o sellados, ¿los aceptaron? ¿Acaso mi tarjeta no acepta Revolution? ¿Por qué no los aceptan? Cada vez que envío un documento, tengo que esperar 48 horas para que lo revisen, y por eso los estaba presionando, porque a última hora, cuando faltan 48 horas, siempre envían el dinero. Puedo esperar hasta dos días cada vez. Y ahora me están presionando porque he estado de mal humor y probablemente no me aprueben el trámite hasta dentro de ocho o diez días. ¿Cuántos documentos debo enviar? Siempre se inventan algo. Esto es una burla y es inmoral. Paso horas al teléfono pensando en los documentos, me hacen perder el tiempo. ¿Es normal que se comporten así? Esta actitud es totalmente incorrecta. No se debería permitir que existan personas así. Gracias.
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hace 5 meses
Hola, tengo un problema para retirar mis ganancias de SpinCity. Ya me verifiqué y retiré hace una semana. Solicité un retiro y tengo que esperar hasta 48 horas para que se procese. Siempre me pagan en el último minuto de las 48 horas. Pero esta vez no recibí el pago. Me pidieron que volviera a verificar mi cuenta porque posiblemente cambié mi documento de identidad, probablemente por eso. En esta ocasión, además del documento de identidad, me pidieron un comprobante de domicilio. No me lo pidieron la primera vez, pero estaba disponible como opción, aunque decidieron no incluirlo. Envié los documentos, el documento de identidad fue aprobado, pero no aceptan el comprobante de domicilio porque no estoy conforme con la espera de 48 horas después de cada envío. Llevo entre 7 y 8 días sin poder retirar mis ganancias. Creo que son 130 euros, que no es mucho, pero tienen razón: es su responsabilidad hacerme esperar tantos días cada vez y finalmente escribirme que, por ejemplo, no tienen ningún documento. Envié un comprobante de mi tarjeta iCard, un extracto bancario de Revolution y el comprobante de la multa que me impusieron al cambiar mi DNI. También envié un documento emitido por el ministerio, pero no lo aceptaron porque no tenía código postal. ¿Se presenta usted? Quieren que tenga el extracto impreso y al menos firmado. Revolution no puede ser iCard, no puede ser iCard, no tenía código postal el documento del ministerio para solicitar el DNI. ¿Qué más quieren? Esto me está molestando porque fui un poco insistente con ellos. ¡Qué tontería! Tengo que esperar 48 horas, ¡no es normal!
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ResponderCitar1
hace 5 meses
Hi there,
I understand how tiring this must feel! Waiting so long and sending one document after another can really test anyone’s patience. From what you describe, it seems the casino started a new verification process because your ID card was recently changed, and that’s usually when they’re required to confirm both your identity and address again.
Casinos are often very strict about what kind of documents they can accept as proof of address. Many of them don’t accept Revolut or iCard statements, because these are fully digital banks and sometimes the address on the file isn’t considered "official" enough. They also often reject documents that don’t show a postal code or don’t have a visible signature or stamp, and that could explain why the document from the Ministry wasn’t approved either. Just my guess.
Would you happen to know what kind of document the casino would accept? Sometimes they can tell you exactly what format or source they need. For example, a utility bill, a printed and stamped bank statement, or a document issued by a government office. That would help avoid another 48-hour waiting round.
What do you think?
ResponderCitar1
hace 5 meses
No tengo una factura de servicios públicos con mi nombre y dirección, así que si compro un apartamento, la tendré... No tengo idea de qué enviar.
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ResponderCitar1
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