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Tema general sobre Trino Casino (página 6)

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Radka
hace 3 meses

"El mensaje que apareció cuando el jugador intentó iniciar sesión no es evidencia concluyente de que el casino lo haya etiquetado oficialmente como un jugador problemático".

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¡Qué vergüenza!

Todos los casinos que ustedes patrocinan son los peores (pagan poco y tarde, bloquean cuentas y no respetan el juego responsable) y ustedes continúan apoyándolos porque aceptan sobornos de ellos.

¿Cuantas veces he escuchado esta frase?

"El casino desconocía los problemas de juego del jugador" y con esta excusa ha desestimado cientos de quejas.

En mi caso estaba claro y evidente que ellos tenían conocimiento de ello e incluso lo manifestaste en la denuncia pero a pesar de ello lo rechazaste.

👏👏👏👏💶💶💶

Traducción automática:
Leoca79
hace 3 meses

Did you read the full summary, please? I suggest you put aside your irony and read it all instead.

"The support also told the player that this restriction might be due to him being marked as a problematic gambler in a sister casino. However, there is no mention of any such rule in the terms and conditions of these casinos stating that a gambling-related restriction in one casino automatically applies to another.

Throughout this entire time, the player never mentioned or indicated in communication with support that he had a gambling problem. Nor did he specifically state that he was self-excluded or marked as a problematic gambler in a sister casino — he only asked whether the system could detect such a connection.

Lastly, the player claimed that his withdrawal option was unavailable after the account was reopened, but he did not provide any evidence to support this.

Even though some questions were raised, after a more detailed investigation, there is not enough evidence for this complaint to remain open."

I understand that it appears strange, and that you believe it is sufficient for you to feel this way.

Just keep it civil, please.

Radka
hace 3 meses

No tiene sentido seguir alimentándome con la respuesta a la queja que ya he leído y que no tiene ningún sentido.

Si el casino bloquea mi cuenta y dice que tengo un problema con el juego, eso ya es una prueba. Entonces, ¿crees que debería haberle dicho al casino que tengo un problema con el juego después de que ellos mismos lo declararan en ese mensaje?

¿Te das cuenta de lo absurdo de lo que estás diciendo?

Y luego, cuando pregunté por el chat, me lo confirmaron, así que supuse que no me dejarían jugar más. A partir de ese momento, solo esperaba que me pagaran, como ya había solicitado varias veces por correo electrónico.

No tiene sentido seguir justificando una decisión que sabes perfectamente que es injusta y sin sentido. Apoyaste a un casino que hizo exactamente lo contrario de lo que debía haber hecho.

No quiero parecer tonto, así que deja de decir tonterías. Te diré lo que pienso de ti.

Traducción automática:
Leoca79
hace 3 meses

I agree, and there is also no point in saying those accusations towards my colleagues either. The resume explains that. I understand you may disagree with the outcome, but sadly it won't change it.

Expecting instead of communicating is a big mistake, which led you here. This is especially important if you are dealing with compulsive gambling. That was your call in the first place.

I know it is hard; I hope you can face your issues successfully.

hace 2 meses

My withdrawal request has been pending for 5 days while your live chat agent said 3 days maximum & no issue with my withdrawal request. Why? Please process it immediately or if you steal my money, please let me know.

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huynb2022
hace 2 meses

Hello,

did you address the casino's support like this?

I just want to clarify that we are not casino support; this is Casino Guru forum, so I really do not have a chance to answer your questions The casino, however, should do that.

Please let me know what you find out, and we can talk further. Do you agree?

hace 2 meses

Hello Radka,

Sorry for my mistake.

My withdrawal request on Trino casino was processed yesterday.

Thank you for your assistance.

Huy.

huynb2022
hace 2 meses

Hello, don't worry, no mistake was made.

I'm glad you got paid!

Do you care to share more insights about experiencing this particular casino? Feel free to do so, if you want to. 🙂

huynb2022 ha borrado el mensaje
huynb2022
hace 2 meses

Hello,

In this case, I'm honestly sorry that you did not discover our website sooner. I imagine your experience is more significant for you than our Index, and that's fine, but since we have no way of knowing your story or investigating it, I fear I don't have much to say about it now.

Since you said your account hasn't been verified yet, that's probably the key point, because most casinos don't allow withdrawals for unverified users.

Therefore, if you're still having trouble, please file a complaint, as you did with the other two casinos.

Why are you skipping this one?



hace 2 meses

Sorry, I have a mistake with the spingreen casino

My withdrawal request was pended for 50 days with no reason at Spingreen casino (from 27th September to 16th November). Luckily, it was finally processed. So, I'm scared to be stolen my funds if I make deposits to it again. I hope you can re-evaluate the reputation score (6.5/10 now) of this Bookie.

At Trinocasino, my withdrawal request was process after 5 working days (they said 3 working days maximum for withdrawal). Maybe they had some difficulty in making payment. My account verification also passed level 1. It doesn't matter.

I still have 18,583 INR on hold at Rajabets since 27th September and they still tell me to wait for account verification. This problem is still in the complaint process at Casinoguru. I hope you can help me out.

Many thanks.

huynb2022
hace 2 meses

I see, thank you for clarifying this for me.

In that case, please share your experiences regarding other casinos in appropriate threads since this one only refers to Trino. I understand it might feel like some sort of administrative nuance, but the truth is that your experiences vary, and so do the casinos; hence, it makes sense to keep it organized a bit.

I see other posts in the other threads, so I guess you already found them out, talking to Romi. 🙂

Regarding ratings, they, in this case, depend entirely on the outcomes of complaints. If you are interested in learning how it works, you may read the guide: https://casino.guru/guide/complaint-resolution-instructions#consequences 👈

I'll gladly answer your questions, if you have any in mind

Just please keep the proper threads in mind. Thank you. 🙏

hace 2 meses

Thank you.

huynb2022
hace 2 meses

You are very welcome.

I hope the complaints will bring you a fair ending. 🙏

hace 2 meses

Thank you

hace 2 meses

Hi, how was everyone doing!!! I just want to share I really had a great time, and also winning is such a great experience!!!

MillerK
hace 2 meses

Hey! How are you?

Are you referring to Trino? What about the withdrawal or verification—still a pleasant experience? 🙂

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