hace 5 meses
I know it might feel that way, but unfortunately we are unable to intervene any earlier. It is the same with every complaint we receive, you know.
Tema general sobre Vinyl Casino (página 4)
hace 5 meses
Creo que sí, pero es frustrante tener que esperar 14 días para entrar cuando podrían haberlo solucionado.
Traducción automática:
hace 5 meses
You're right, it is frustrating. I always try to consider the situation from a different perspective; the casino has a reasonable amount of time to provide services to you as its customer, and if they fail, there should be no further excuses, allowing my colleagues to intervene more directly.
I still understand your point of view, and I hope things will improve rapidly with your withdrawal.
hace 5 meses
Bueno, la cosa no ha mejorado. Sigo esperando mi dinero para cubrirme los ojos. Ya me han pagado 500 €, pero llevo esperando los otros 500 € desde el 3 de octubre.
Traducción automática:
hace 5 meses
Es frustrante que la retirada haya sido de 500€ dos veces y solo me hayan pagado 1 retirada, la otra la estoy esperando hasta hoy y ya la he hecho la 3.
Traducción automática:
hace 5 meses
In this case, I hope that our team will be able to contact the casino soon and intervene in your case.
There is no explanation whatsoever about the delay, right?
If at least they sent an email, you know, that would make you feel better for sure. 🤷♀️
hace 5 meses
Nada me haría sentir mejor porque dijeron que el plazo era de tres días y ¿a dónde se fueron esos tres días?
Traducción automática:
hace 5 meses
Yeah, what I don't get is why they would delay this one payment if they already paid the first one.
It seems really weird to me, especially if they didn't explain anything to you.
Have you checked your spam folder as well, by the way? 🤔
Because sometimes emails from casinos can end there, you know.
hace 5 meses
De hecho, inicié sesión en la cuenta del casino y el retiro sigue en revisión. Ni siquiera lo han procesado.
Traducción automática:
hace 5 meses
That is exactly what I meant. They should inform you about the reason for reviewing it for so long. Like what they do, why don't they ask for any documents and so on?
Or at least, if it is on the game provider site, inform you about that. Because many times also game providers need to check players' gameplay, you know.
hace 5 meses
Su excusa es que tienen muchas solicitudes de retiro, por eso tardan tanto en procesar el pago, pero desde el día 3 ya llevan mucho tiempo esperando.
Traducción automática:
hace 4 meses
Definitely. Stating the problem to the player is fair, but it should also be about showing care and motivation to resolve the delay as soon as possible. Sadly, that's probably the hardest part and it feels like a never-ending story for most players. I do hope the casino knows what it is doing and wish you a quick ending! A good one!
hace 4 meses
Sabes, hoy es 20 y llevo esperando desde el 3 de octubre, y la respuesta siempre es la misma: que están atendiendo mi caso con urgencia y la debida atención. Estoy harta de las excusas y de tener que esperar por lo que es mío. Estoy harta de que se burlen de mí.
Traducción automática:
hace 4 meses
I believe I get that.
The issue is that chat operators will not be present in most casinos to handle financial transactions, which leads to repetitive and unhelpful responses. It is more likely that "we will get to you when we catch up"... 🙁
Well, I know this situation is frustrating. I remember when I had to wait for two months for my bank to confirm one incoming transaction; waiting without any further option really hurts.
However, at least the casino should be aware of your complaint and my colleagues will remind them.
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